• The Mr & Ms Collection

The Mr & Ms Collection

Overview

The Mr & Ms Collection has a rating of 3.2 stars from 10 reviews, indicating that most customers are generally satisfied with their purchases. The Mr & Ms Collection ranks 546th among Clothing Other sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate The Mr & Ms Collection?
Top Positive Review

“Amazing clothes, caring and genuine business!”

Neha H.
8/21/18

This is one of those rare companies where the owners really care about customer service and satisfaction. The clothes and styles are amazing with so much choice, and love the styling side of it and how personalised the service is. It's really a one stop shop so you can feel fashionable for any occasion and they take the thinking out of it. Their customer service is so great too, they are timely, friendly and so incredibly easy to use. Highly recommend!

Top Critical Review

“Randomized selection of clothing - not personalized”

Nam N.
8/24/21

Despite taking the survey of things I like and don't like - the box that came to my house had every bit of what I wouldn't choose while out shopping. I understand the need to try new things but the selection was outlandish. I asked for business casual attire with less "loud" patterns and designs and the last three boxes were club style shirts. None of which fit correctly, the first two boxes had shirts that were way too small, it didn't fit my arms without potentially ripping them - when noted of smaller size, the third box that came was shirts of extra large fitment that hung and fit very loose. I'm not sure if there is any thought that is put into these boxes, they don't ask for photos of body type/size and/or ask for photos of style preferences. And the receipt that is put in with the clothing has the price list and the shirts look of no value to the price listed. I'm awaiting my fourth box at this point and if they don't get remotely close to understanding what I like then I'll be cancelling the subscription as I've ordered three boxes at this point and haven't been able to wear one item due to fitment issues and style choices are complete opposite of what I've requested.

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user mariat124
1 review
4 helpful votes
January 24th, 2018

I've used the Ms. Collection for about 6 months and have used the Business package. I love the clothes they've sent me, and they usually always fit. It's a great way to get new things in your closet on a regular basis without having to buy them. I have also gotten a couple really great deals, even being able to buy a dress for $35. That being said, they take FOREVER to send you your next box. On average, expect to wait at least 10 days, many times it may take 2 weeks. Makes me think I'm paying for nothing 2 weeks out of the month, so I'm going to try one of the other ones out there. There are a lot of companies that do this.

Thumbnail of user katieg97
1 review
0 helpful votes
June 20th, 2018
• Updated review

They are now helping me out with my bad experience. They offered the option to start fresh and not having the first box and time spent with it count toward my first month. Hoping this is just a one time disappointment and that my next boxes will be great!

Extremely disapointed
June 20th, 2018
• Previous review

They do not let you have a say in the items you rent, and then sent me 2/3 that in no ways were useful. It is 70/80 in Seattle, and they sent me a thick sweater and a long sleeve blouse. I have the Ms. Play box, apparently they think I am playing dominos with lots of A/C instead of enjoying a beautiful Seattle summer. Worst of all, when I brought this up, they offered nothing to try to rectify this, they didn't care in the least. Spend your money elsewhere! LeTote customer service is 1,000 times better!

Thumbnail of user suziew8
1 review
6 helpful votes
January 12th, 2017

I'm not very good about returning the items timely to the company and they continue to charge you their $59/month fee regardless of the value of the items. I really loved what they shipped me so I kept it for a while. Then I got busy and revisted returning the items 3 months later. After paying $60 X 4 = $240 they told me to keep the items I have to pay their normal price of $180. This totals $320 for items they would only have charged me $180. For. I feel that if they want my business, they should not charge me anything once the monthly fee exceed the cost of the items. It's highway robbery!

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From the business

Unlimited clothing rental for all your work and play needs. Our Style Team will handpick looks just for you, so you can spend time doing things you love!

Company Representative

Thumbnail of user victoriap36
Bethany C.

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