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  • The Mine

The Mine

Overview

The Mine has a rating of 3.38 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 158th among Interior Design sites.

  • Service
    26
  • Value
    26
  • Shipping
    24
  • Returns
    14
  • Quality
    23

Proactively asks for customer feedback

2
See all photos

What reviewers want you to know

Positive highlights

  • I've been happy with the shipping and customer service.
  • We love the furniture from ATG stores, modern looking and contemporary.

Critical highlights

  • I disputed the charges with my credit card company today and see what happens.
How would you rate The Mine?
Top Positive Review

“Must update a poor review I wrote”

Tina H.
1/4/18

After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!

Top Critical Review

“LED lights defective, took 3 months for refund”

stuart w.
1/24/17

Can't believe Lowes would tarnish their reputation being associated with this company. Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.

Reviews (485)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (45) customer service (103) atg stores (47)
Thumbnail of user rexr18
2 reviews
5 helpful votes
January 2nd, 2017

I've been shopping this dinning room set for over 14 months. Shopped the big online sites, they where between 60% amaz., was 80% more for the same exact set. Atg price was outstanding when the table arrived damaged, I refused delivery and the new set was here in ten days(9pcs dining room set!) I assembled it, my wife loves it and life is good.

Thanks ATG

Thumbnail of user tarynw1
Nick H. – The Mine Rep

Rex, we are delighted that you had such a positive experience with ATGStores.com! Thank you for taking the time to review our business, we appreciate your feedback!

Thumbnail of user janh36
1 review
0 helpful votes
May 9th, 2015
Verified purchase

Looked at door handles and door bells, expect to order as soon as I know when the new door can be installed. AGT has good prices on most items.

Thumbnail of user kristenm19
1 review
0 helpful votes
November 13th, 2015
Verified purchase

Great

Thumbnail of user karthikr7
1 review
0 helpful votes
March 5th, 2017
Verified purchase

Good, shipped ontime.
Happy with shopping on this site.
Okokokokokokokokokokok
Good, shipped ontime.
Happy with shopping on this site.
Okokokokokokokokokokok

Thumbnail of user marybethn
1 review
1 helpful vote
July 10th, 2015
Verified purchase

I found most of my items from ATG stores on line for my new House. At first I had some problems with the person helping me with my order. So I called back and the person helping me was very helpful. All my items that I ordered were just what the website showed.

Thumbnail of user scotta33
1 review
0 helpful votes
July 19th, 2015
Verified purchase

The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.

Thumbnail of user johne82
1 review
0 helpful votes
July 3rd, 2015
Verified purchase

Nice product well constructed good materials. Shipping was fast, look great in my kitchen

Thumbnail of user davidu3
1 review
0 helpful votes
May 24th, 2015
Verified purchase

Excellent experience!

Thumbnail of user susanc103
1 review
0 helpful votes
May 9th, 2015
Verified purchase

First off, the dining room furniture is better than pictured, it is beautiful. However the delivery was a nightmare. I purchased the white glove service and the guy that delivered the furniture was the one to put it together. Obviously it is a 2 man job so they had to come back a week later. They same guy came back and struggled for about 3 hours himself and then someone else came to help. Let's face it, they are truck drivers not some one to put together furniture! 7 hours later it's is somewhat out together. My husband had to redo most of it and finish what they couldn't do. I wasn't

Thumbnail of user marthae2
1 review
1 helpful vote
July 9th, 2015
Verified purchase

So far, everything I have purchased from ATG, I have loved. Bar Stools, Pendant lights, fans, love them all.

Thumbnail of user richardm114
1 review
0 helpful votes
July 25th, 2015
Verified purchase

I look at the ATGS most every day

Thumbnail of user paulc144
1 review
0 helpful votes
July 18th, 2015
Verified purchase

This was a simple purchase: a single oversized coffee mug.

The online ordering was straightforward, and the product arrived promptly-- in good condition, and as advertised.

I can't think of anything to add.

Thumbnail of user luannm1
1 review
1 helpful vote
May 29th, 2015
Verified purchase

I have found the ATG lighting website to be one of the best out there, with minor glitches on the searches sometimes. By narrowing the criteria for my search, I found this perfect chandelier, which was exaclty what I was looking for.

ATG has an extensive lighting inventory, which keeps me coming back. ATG could expand their inventory to include lesser known, or more avant garde, designers.

In the past, I have found that if there are issues with an order, ATG's customer service isn't the best.

Overall, though, I am a happy customer.

Thumbnail of user jamesw176
1 review
1 helpful vote
May 22nd, 2015
Verified purchase

Great and presant

Thumbnail of user kevinj56
1 review
1 helpful vote
May 22nd, 2015
Verified purchase

I was very pleased with my experience. My package came quickly and was in great shape. Of course my item was of top quality and I will certainly use the site again as I look for a patio table and more.

Thumbnail of user markk68
1 review
0 helpful votes
May 9th, 2015
Verified purchase

Cons ice and complete service. Hassle free

Thumbnail of user patrickq
1 review
1 helpful vote
April 11th, 2015

Very happy with my sofa as good as new took a bit longer than expected but delivery was over 100miles for £89 what do you expect. Saved over £650 very happy.

Thumbnail of user lorim32
1 review
0 helpful votes
May 9th, 2015
Verified purchase

My order came quickly and was just as decribed!

Thumbnail of user emelies
1 review
1 helpful vote
July 31st, 2015
Verified purchase

The only reason for the 4 stars as some products had to be shipped to be several times due to damaged items from transportation company. Other than that great service for our business and easy to order

Thumbnail of user carolk39
1 review
1 helpful vote
July 30th, 2015
Verified purchase

Each person I spoke with was very helpful--they went out of their way to find out questions I asked and give me their opinion when asked. And, in the end, gave me a discount I wasn't expecting. Looking forward to purchasing the chairs for our game table from ATG!

Service
Value
Shipping
Quality
Thumbnail of user sharonw42
1 review
0 helpful votes
July 11th, 2015
Verified purchase

This site was my go-to store for hardware for our major remodel project. Source for even hard-to-find items and sizes. Best choices and prices.

Thumbnail of user tommis1
1 review
1 helpful vote
August 22nd, 2015
Verified purchase

ATG has a wide variety of products and they do match prices on the web. Everything was as stated and easily accomplished.

Thumbnail of user michelles87
1 review
0 helpful votes
May 9th, 2015
Verified purchase

I purchased a pair of bathroom vanity lights. I love the style, and the price was amazing. My only complaint is that the glass shades are very gold, and didn't come across that way in the picture. They really darkened the room, so I did replace all 6 shades with white glass. But even with the added expense, I still saved money and I really love the fixtures. They arrived quickly and well packaged.

Thumbnail of user sherryb21
1 review
1 helpful vote
July 26th, 2015
Verified purchase

Really liked the light fixture we purchased and so did our son with antlers on it. It came at a timely manner.

Thumbnail of user cyndil3
1 review
1 helpful vote
May 22nd, 2015
Verified purchase

I would not hesitate to order anything from ATG Stores. I can't wait to order my new Minka Aire ceiling fan. I've priced it elsewhere and ATG Stores has the best price- as well as great service. I love that you can use your Lowes card and return anything to Lowes if it doesn't work out.

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From the business

Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.

Business History

The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.

Company Representative

Thumbnail of user melissac117
Melissa C.

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