• ThemeForest

ThemeForest

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Overview

ThemeForest has a rating of 1.24 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ThemeForest most frequently mention customer service problems. ThemeForest ranks 68th among Image Editing sites.

  • Service
    22
  • Value
    19
  • Shipping
    15
  • Returns
    17
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no customer service because they would not be able to carry out the theft.
How would you rate ThemeForest?
Top Positive Review

“Good for business”

One F.
9/11/18

There are many providers selling goods on Envato. Sometime you buy things hoping it is what you're looking for, but then it seems that either providers are not that customer friendly or the script or template doesn't wok. Then I can rely on Envato team to make sure I ghet my money back. A wonderfull service where you can rely on. It is my number one site to get professional meterial. Thank you Envato.

Top Critical Review

“Complete Horror”

Peter D.
11/4/23

My experience with their customer service left much to be desired. It felt like reaching out to them was akin to talking to a wall—total silence. To make matters worse, after disputing a charge on my credit card, their response was to lock me out of my account, cutting off any information about updates. It seemed as if they had forgotten the basics of customer relations as soon as there was a hiccup in payments. A total letdown.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user peterd2265
4 reviews
0 helpful votes
November 4th, 2023
Verified purchase

My experience with their customer service left much to be desired. It felt like reaching out to them was akin to talking to a wall—total silence. To make matters worse, after disputing a charge on my credit card, their response was to lock me out of my account, cutting off any information about updates. It seemed as if they had forgotten the basics of customer relations as soon as there was a hiccup in payments. A total letdown.

Tip for consumers:
I had a pretty disappointing experience with their customer service—or should I say, the lack thereof. When I reached out for support, I was met with silence. It's like my messages were sent into a void. Then, things took a turn for the worse. I noticed some questionable charges and took the standard route of filing a credit card dispute. Instead of reaching out to resolve the issue, they retaliated. They shut down my access to my account completely, and I was left in the dark with no updates, u

Products used:
Themes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vasil.ivelinov
1 review
0 helpful votes
March 1st, 2024

Themeforest and Porto theme for woocommerce was a scam because in order to take a full advantage of the theme after the purchase of the theme I had to purchase aditional premium plugin which was not mentioned. The theme was advertised as it can do 100 things and then when I bought it I found out that it can do only 50, and to get the full 100 you need to pay every year for a premium addon like elementor or WP bakery. This is a scam as their Porto theme studio was not working too. I contacted theme forest on the 2nd day, I waited for 25 days to get a message and no one replied. Then I escalated the problem and the "support" from Themeforest David was a complete waste of time, just asking me the same things without comprehending them. On top of that they remove comments from their themes, so they all look like they are 5 star themes, and products

Tip for consumers:
Themeforest and Porto theme for woocommerce was a scam because in order to take a full advantage of the theme after the purchase of the theme I had to purchase aditional premium plugin which was not mentioned. The theme was advertised as it can do 100 things and then when I bought it I found out that it can do only 50, and to get the full 100 you need to pay every year for a premium addon like elementor or WP bakery. This is a scam as their Porto theme studio was not working too. I contacted the

Products used:
Porto Theme - SCAM

Service
Value
Shipping
Returns
Quality
Thumbnail of user xtrm
1 review
0 helpful votes
November 1st, 2023

I bought a theme and was directed to but thru this company - I paid and so called got a license. My developer then tried to install the theme and was told we cant use the theme it has no license? I tried to login to my account to query this and am told Account Locked! Have you ever?! So now I have to contact their support to unlock my account - who locks people/clients accounts? Then the support email says I have to wait 4 days for it to be answered? So now I have a site thats unusable Im out of $ no license no support and losing business! Disgraceful - I would use stronger terms if I could.

Products used:
listingpro -multipurpose-directory-theme-wordpress-theme

Service
Value
Thumbnail of user terrys1861
1 review
0 helpful votes
November 29th, 2023

These people are the worst of the worst lots of the themes they sale they know they are not good but they still choose to sale it and then do not want to issue refunds. Whatever you do if you buy through these people buy it with PayPal so you can get your money back because 9 out of 10 of these peoples themes will not work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolasv67
1 review
0 helpful votes
June 14th, 2023

Just avoid it! I bought a beautiful wordpress theme there after contacting them to see if i could settle it without coding on an existing website. They told me no problem. Well it didn't go well at all, unusable without coding. So i asked for a refund... they just locked my account. So now i even cannot use what i bought from them anymore on a future project! This company is absolutely not serious. Avoid it!

Thumbnail of user charleneg134
1 review
1 helpful vote
January 14th, 2022

Wow! This was the worst experience and customer service received in my entire life. I do not usually leave a review, but it was so bad that I have to. I will rate them as a 0. They are incompetent, unwilling to assist, and have no value for the customer. I waisted my time, resources, energy, money and clients. I still have to purchase another template and start from scratch.

This is just the tip of the iceberg but will leave it as is. Do yourself a favor and never purchase from them.

Very dissatisfied customer

Service
Value
Returns
Quality
Thumbnail of user nagendras7
2 reviews
2 helpful votes
September 22nd, 2022
Verified purchase

This website not trusted.

Bethought request for refund money the refund money
When you invest time and money on your website.

I was purchase a them for themeforest.net but after 1 moth purchasing the theme thy mail i have successful process to refund.

So how customer can trust this website after purchasing they sleeping 1 or 2 month the work and send mail refund successfully

This website require big legal action.

No professional team and support system is very exponential.

I find to contact us form to support team but the option not showing in my dashboard.

Service
Value
Shipping
Returns
Quality
Thumbnail of user candyh72
1 review
3 helpful votes
February 28th, 2022

1st time to purchase anything from Themeforest.net, wish I would've googled reviews before doing so. I did a search for Shopify themes since the themes are $350 on Shopify and not worth it at all. After looking around on ThemeForest, reading reviews, looking for the best theme that would be easy to download, edit, and become a beautifully brand-aligned theme, I purchased "Ella - Multipurpose Shopify Sections Theme" for $89. After downloading it, I saw the crap beginning. The download came with several zip files, after opening the zip files there were over 20 items downloaded on my computer. Each download was different and came with a different set of instructions. I tried to follow the 1st set of directions and ended up with a website that was in Arabic language, after changing everything to English, the colors, the font, the website was ugly and dated. I figured I'd done something wrong but didn't have the patience to go through all the files on my website (inside of each download were several folders of items with several items inside each folder). I look at the reviews for this download and saw horrible reviews within several hours of my purchase, I thought to myself, I'm not the only 1 unsatisfied. I started the refund policy - the 1st step is taking to the seller who can approve or deny your request, the seller denied my request twice. Both times I was denied a refund and told to read the blog post and look at the YouTube videos on how to "fix" what I downloaded. I sent an appeal to ThemeForest (who took about a week to respond) telling me they will grant a 1x credit to my Theme Forest account, also saying I didn't deserve a refund because it's my fault that I didn't like what I purchased. I replied asking for a refund not a store credit (since that's not in their return policy). I went to leave this review under the theme I purchased only to see that you can only leave a review for a product that you purchase and are satisfied with. I also noticed none of the recent 1-star reviews I saw a few days prior didn't exist anymore! How is that for RED FLAGS? This was a horrible experience, I hope this review helps someone and saves others from wasting money on the ThemeForest website. I DO NOT RECOMMEND Themeforest.net nor do I recommend the theme "Ella - Multipurpose Shopify Sections Theme" by Halo Themes. They have 900 5 star reviews to date, that's only because you can't leave anything less than 5 stars or it will be deleted. Buyer beware.

Tip for consumers:
1st time to purchase anything from Themeforest.net, wish I would've googled reviews before doing so. I did a search for Shopify themes since the themes are $350 on Shopify and not worth it at all. After looking around on ThemeForest, reading reviews, looking for the best theme that would be easy to download, edit, and become a beautifully brand-aligned theme, I purchased "Ella - Multipurpose Shopify Sections Theme" for $89. After downloading it, I saw the crap beginning. The download came with s

Products used:
Ella Multipurpose Shopify Sections Theme

Service
Value
Returns
Quality
Thumbnail of user jamesh473
7 reviews
29 helpful votes
January 19th, 2019

Don't buy from themeforest if you dont want to be disappointed like me! Quite a number of my purchases are "no longer available" and themeforest wont tell you why. They remove your downloads and gives no explanation leaving you out of money and potentially vulnerable to viruses and even lawsuits if the theme was removed for copyright reasons for example. You only have to look at sitejabber and trustpilot to see just how many people have themeforest/envato have annoyed.

Thumbnail of user michaelm6190
1 review
3 helpful votes
January 14th, 2021

Envato is a disgusting company, and its a shame they don't have better competitors.

Nevermind how poor the share of earnings is as a seller, they have the absolute worst customer service. I spend hundreds of dollars a year with Envato, and I have since 2011. I have never contact customer service for anything. I made a purchase that went through twice, and I immediately contact them to let them know and cancel the second one.

Instead of keep a loyal customer, they made me go through months of back and forth filling out all of these different forms, only to have "Joef" their "Customer Success Officer" say that they don't refund mistaken orders.

I could under stand a single "mistake", it could be a lie, but mine was a clear back to back duplicate order that could have been a technical issue, and I was only in need of the duplicate transaction being refunded.

They are an embarrassing company.

Tip for consumers:
Don't

Products used:
Themeforest

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobp692
1 review
1 helpful vote
October 20th, 2021

I've purchased before from them, but this time I went to buy again and they locked my account. I emailed and they said that they wouldn't unlock my account. No reason and no discussion. It seems they did NOT want to resolve the issue. Strange, because I've always had good service from them until now. Do NOT purchase themes from them. Go to Templatemonster.com instead. You'll be glad you did.

Tip for consumers:
Don't buy from themeforrest, aka: envato

Products used:
Templatemonster.com theme.

Service
Thumbnail of user lorene26
1 review
1 helpful vote
February 23rd, 2021
Verified purchase

They just steal your money. None of what they provide worked. There is no customer service because they would not be able to carry out the theft. They steal. They are scammers. They are thieves.

Tip for consumers:
Find anyone else to do this type of work. These people just steal money from you. Its that simple. They are thieves.

Products used:
I bought three templates. None of them work. As a matter of fact, my sites are not even operable right now. Its gross what they do to people. They are scammers. This process is a total scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcelos46
1 review
1 helpful vote
November 18th, 2021

I recently purchased a scrupt called Viserlance from the Viserlab company and paid for 1 full year of support!
Turns out the script is full of bugs and the developer wanted to charge me thousands of dollars to fix them!
I complained to Themeforest, which simply took away the support I paid (something around $130) and also removed the negative review I did against the script!
This is going against the consumer code, by Themeforest company!

Tip for consumers:
Bad support

Products used:
Templates, scrupts

Service
Value
Shipping
Returns
Quality
Thumbnail of user gurdale
2 reviews
8 helpful votes
April 1st, 2020

I purchased themes and plugins from this site. I just bought Reflector theme, (which ahs 4.5 stars) which I was totally unhappy with. So I asked for refund and here is what Envato returned back to me: "- you do not have sufficient expertise to use the item;". So basically they are blaming me for not being an expert, because this is the only item that applies to me in the email they sent. Excuse me, but I am maintaining 20+ websites and doing everything on my own, using many plugins and themes for many years now.

Just a bad bad web portal. No wonder they have bad rating. Just wasted 40 USD due to their greed. I hope they go out of business and surely I will look for alternative sites.

Tip for consumers:
Use another site that refunds you when there is a bad product they are selling.

Products used:
Reflector theme

Service
Value
Shipping
Returns
Quality
Thumbnail of user holad
1 review
4 helpful votes
June 4th, 2019

Hi, I have a terrible problem. I bought a $61 theme on May 31.
Then I still can't login to my account. I send 3 Times ticket. The first answer is that your account is controlled by our team.
I got a new answer today;

( Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note the decission will not be revoked.)

I'm asking now when Will my $61 be refunded?

As you can see the situation I advise you please purchase more reliable sites.

Thumbnail of user tainaw2
1 review
1 helpful vote
June 22nd, 2022
• Updated review

Finally, after much arguing and back and forth, I received my refund. Thank you very much Chris. I really appreciate it.

Products used:
I bought a theme but it was not good.

Service gone wrong. They cheated me out of my money. Very Bad Experience.
June 20th, 2022
• Previous review

I went on their site and purchased a theme and also paid for someone on their team to install it for me. Not only this agent took forever to reply to his messages, the theme I bought from them was not working. It wasn't a minor issue. There were several areas that were not working. I contacted them regarding this issue several times and every time they sent me a message saying that the agent fixed one specific issue. But when I went on the website, nothing was fixed. This was a joke. I asked them for me to return the license to them because it was not working out and I requested a refund for the theme and for the service. After several going back and forth with them, they send me an email with a link to submit a request for it. The refund was approved for the theme but not the service. Now, since I returned their theme that was not working, which by the way was not my fault, I also requested a refund for the service that I paid them. It was back and forth with them refusing to give me back my money for the service. So, if I don't get a theme, why should I pay them for a service that did not happen? The theme was on their site and they offer the service to install it. If I am not getting a theme that works, neither should they get my money. Unfortunately, it seems that they took $50 from me for nothing. I need my money back. Their customer service really sucks. I shouldn't have to ask for the return of my $50. Where is the customer service? I am not backing down. What good is their so called service to me when I did not get a theme that works? So, the customer is supposed to lose money when she paid them in good faith to get a proper job done? I will never do business again with them. I don't care if they have other great products, their customer service says it all. They are all here for their pockets, not caring about the customer's. David or Alex, refund me my money. You all get a zero star from me.

Tip for consumers:
Please save yourselves some headaches and find a company that customer service is at the top of their list. I should have read the awful reviews about them first before trying them out. Lesson learned

Products used:
Website Theme

Service
Value
Returns
Quality
Thumbnail of user charlesb1740
1 review
1 helpful vote
April 28th, 2021

No customer service, locked out of my account as link to verify my email address is broken.

Asked to email in from PayPal email address to confirm ownership (this is a different email address to the account email), did that, and then received an email saying they will only communicate with the "account" email address despite clearly explaining that it is to verify my ownership of the PayPal, and followed up with another email from the account email address too.

They respond with generic emails, and clearly they are either incredibly dumb, or they're pretending to be dumb and just stealing money.

Service
Thumbnail of user slavicd
2 reviews
19 helpful votes
April 21st, 2020

First hand experience of having my bad reviews DELETED off the platform as if they didn't happen. Reviewed 2 stars on a very expensive, very-well selling WP theme (listingpro-multipurpose-directory-theme). After about several hours my review was no longer.

Thumbnail of user trevorl75
4 reviews
2 helpful votes
June 4th, 2021

After having an account here. Now I have to go out of my way to log into this garbage so they will stop emailing me because of course they illegally do not provide an email unsub button.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindyc927
3 reviews
1 helpful vote
May 26th, 2021

I bought the Theme from the ThemeForest site, from stating I start facing the problem. And it's hard to get support. When I left the feedback about the product and support its removed by ThemeForest theme. Why so? Why no protection for buyers? And why they want to protect the seller?

Tip for consumers:
No support from Themeforest. They always protect sellers.

Products used:
Theme

Service
Value
Shipping
Returns
Quality
Thumbnail of user kentyt
1 review
5 helpful votes
February 5th, 2019

Don't buy from Themeforest. You would be frustrated and disappointed! When it comes to developer vs user, Themeforest acts unfairly against users. The developer threatened to delete my API if I don't remove my review for their theme and I reported that to Envato market. Envato (Themeforest) didn't do anything about my report but instead deleted my review! My review was my own experience with the theme and all true and correct.

Thumbnail of user mrj243
1 review
4 helpful votes
March 14th, 2019

Hello,

I purchased a theme from themeforest a week ago, theme was badly done, many bugs and errors, I requested a refund and the author refused, I contacted support and they disabled my account telling me there is no refund for me, so to recap, I bought a theme called (Classiads - Classified Ads WordPress Theme), theme had many problems, requested a refund and my account gets disabled, I won't be dealing with themeforest anymore

Thumbnail of user jasons581
4 reviews
13 helpful votes
March 19th, 2019

I am pleading with any website developer looking to purchase themes from themeforest, please do not, I purchased a faulty theme from themeforest that wasn't coded properly, I contacted the author and he reported me to themeforest? Themeforest quickly disabled my account, I got scammed out of $120 just by dealing with this scam, stay away, I purchased the Classiads - Classified Ads WordPress Theme and Anna from Envato disabled my account, terrible people.

Thumbnail of user ansarp
1 review
10 helpful votes
October 12th, 2020

I have purchased a theme for $59USD which claims that its fast, the code is to high standards, easily modified, and has great support. However, the problems began soon after my purchase, firstly with some broken code that was causing timeout issues on my webhost. I brang this up with support, 3 days later was told to simply change my hosting because other people have been using it just fine. NO, I do not want potentially crappy code to take down my site at the worst possible time. Then came other irritations like having overly complicated systems that should just be left to plugins to handle. Even the most simple modifications require developer or support (which is incredibly slow). The website, takes over 10 seconds to load even though I was promised fast speeds up there with the best themes. And the final straw, when I tried to warn others about a shady developer with poorly written code and a bunch of other issues, my review was promptly deleted. This is deception and themeforest/envato needs to be sued. Because people look at reviews to determine whether something is worth buying or not. I have not yet requested a refund, but I will be filing a chargeback with paypal if I don't get every cent back because I was not delivered what was promised.

Thumbnail of user miked1107
1 review
4 helpful votes
December 1st, 2020

Their themes are terrible, most of them don't work properly, they don't issue you a refund, the most stupid costumer service

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