The Knot has a rating of 2.16 stars from 661 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Knot most frequently mention customer service, credit card, and wedding wire problems. The Knot ranks 77th among Wedding Planning sites.
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I had pretty low expectations (just with online helpdesks in general), but TheKnot has EXCELLENT customer service. Everytime I had a question, someone responded via email within 20 minutes with a detailed explanation on how to do whatever I was asking. If you live in Canada, and can't do a cash registry, then they let you make a hyperlink to an alternative site! They're super helpful and everything I asked, they had a solution for. I don't usually write reviews, but I was very pleasantly surprised with The Knot.
I almost never leave bad reviews/leave reviews in general but I felt the need because if this review can save one other small business friend from wasting hundreds or thousands then it's worth it. It is honestly so messed up that this huge business takes advantage of small businesses the way they do. I have a small local home bakery and am trying to advertise towards the wedding industry more so turned to the knot/wedding wire. I was basically convinced into their lowest rate ($250 a month) by someone who worked for them who told me she had her own small business and advertised with them and it was the "best decision she's ever made." I think looking back she was lying to my face - which is so heartbreaking considering I took a huge leap of faith in saying yes - and the knot ended up taking over $3,000 from me and in return i got NO customers (lots of leads that went nowhere - which were probably fake). They also make you pay for 12 months minimum (because if you book a wedding and your spot on the website gets taken down then the client can't contact you -which doesn't even make sense because you could give them your contact info at any time) which is how you get stuck! Please please please if you are a small business don't get tricked like I did. It's a legit website but they list so many businesses on here that there's almost no chance you will get business, and will waste tons of money and time trying. Learn from my mistake- its in your best interest to stay away!
I had pretty low expectations (just with online helpdesks in general), but TheKnot has EXCELLENT customer service. Everytime I had a question, someone responded via email within 20 minutes with a detailed explanation on how to do whatever I was asking.
If you live in Canada, and can't do a cash registry, then they let you make a hyperlink to an alternative site! They're super helpful and everything I asked, they had a solution for. I don't usually write reviews, but I was very pleasantly surprised with The Knot.
Tip for consumers:
If you have any questions about how to use the site message *******@theknot.com and they respond so quickly!!
Thank you so much to Abby and Big Fun Brass Band in New Orleans. They just played for my surprise proposal event for my (now) fiancé.
I reached out to Abby a few months ago, describing my vision about what song I wanted the band to learn and also about how I wanted everything to transpire.
Abby was super professional and communicative with regard to everything: logistics, a contract, the band (the band is AWESOME) and the experience of being part of a Second Line and walking down the streets of New Orleans.
Lastly - I'm a musician myself and really appreciate Abby's professionalism and ability to coordinate everything and making it so easy for me so that I could simply enjoy things.
I recommend Abby and the band with the highest regard.
We love The Knot!
It's an increíble resource with lots of great tips and articles.
Our website came out beautiful, and the site is user-friendly and free.
Our RSVPs were trackable, our policies were clear, and using the email platform and app were also great additions.
I love that we can hyperlink to articles and include photos on the platform as well. We also utilized the budget planner and registry function a lot.
Thank you to The Knot for making our wedding planning smooth and keeping all our information in one place.
Highly recommend!
Tip for consumers:
We
I contacted Donna a week before our event and she graciously accommodated our needs. Her attention to detail was amazing and the calligraphy came out perfect!
I would highly recommend her service!
Products used:
Calligraphy
As a Wedding Professional The Knot and WeddingWire have helped increase my exposure on the web. I'm almost through a full year and it's been a success so far for collecting reviews and featuring myself on a platform that couples actively use to plan their wedding. As a custom stationery designer, my business isn't a "necessary" service for a wedding so I would say the traffic I get is good! Highly recommend this platform for advertising.
I ordered a Strawberry Cake form Under Dessert City Catering, the cake huge i gave 1/2 to my sister after eating a piece i wanted my other 1/2 back from my sister, it was soooooo delicious, super moist not to sweet just right! I give her 5 stars can't to get back to Florida just to order again!
If I could give more than 5 stars, I for sure would! I absolutely LOVE this site so much! It helps me keep track of everything I need to get done for my wedding, as well as helps me keep track of my budget. I love being able to have a wedding website as well so that my guests can keep track of my registry, accommodations, etc.
This site also allows our guests that we don't see very often see some information on us that helps them get to know us even better (our backstory, proposal, etc). I recommend anyone getting married to have a website through theknot.com and utilize its abilities, it takes away so much stress!
My daughters wedding on 3/25/2018 was beautiful. Her ceremony was held outside, and the reception was held in one of the ballrooms. When she booked the wedding it was with Allison who awesome, she worked within my daughters budget, which made her dream wedding come true. She was personable, any information my daughter needed was sent swiftly. She was a people person, then she quit a few months before my daughters wedding. Ashley was the replacement, so opposite from Allison. When we met up with her to finalize how we were going to plan the ballroom and the outside ceremony, we could feel the immense tension radiating from Ashley. Any questions you could tell was grating on her nerves, if she could roll her eyes she would. And she even confided to us she cant stand girls. Very awkward... Two days before the wedding when my daughter gave her the final count, it turned into a nightmare with Ashley trying to get another 800.00 out of my daughter. My daughter had to talk to Ashleys supervisor in order to straighten it out, but by then my daughter was so upset. On the day of the wedding my daughter was running behind and Ashley kept pushing and pushing being totally negative. A bride doesn't need that. This women does not do well with women. She should be a golf tournament planner instead of weddings. The venue is awesome, the food is delicious, if we didn't have to deal with Ashley it would have been so much better experience for us. The men at the valet area, were awesome, patient with us while we were bringing In decorations for the wedding. Helping by bringing us carts so we could roll towards the outside ceremony. During the reception Shirley was so helpful she was sweet, her attitude was great and really made our reception run smoothly and fun. Im writing this review not to stop anyone from having their dream wedding here, but just be aware if you get the wrong employee who handles weddings it can tarnish the experience. Mother of the Bride
My name is Jered Hafitz, my daughter Leah had her wedding at the Seaview in Gallaway township N. J. I can, t say enough great things about the Seaview. They are so professional from the valet to housekeeping to the front desk. Everyone is awesome. Jen was the planner we dealt with. Her, Sally, Sal, everyone involved, the bartenders the servers, I just can't say enough about the entire staff.
As everyone knows being a bride can be stressful time, however I must tell you that I could not of been happier with the entire team at the 3 West Club.
I remember the day my fiance and I went to view the club and meet Ryan Furio for the first time. The warmth and help from Ryan had us book immediately and i can tell you that Ryan and his team were amazing all the way through from beginning to end of the ceremony.
I would highly recommend The 3 West club for any venue and:)
Happily Married
Lisa Eitelberg
My daughter found this place, it is a piece of heaven on earth! From the property and grounds to the attention n of the owner Ann Messenger it was perfect. I know this because I paid for the wedding. Loved the big fire pit to make smores at night. I wish I could have had my wedding there 26 years ago. I am one happy dad, worth every penny. Don't look anywhere else, wasting your time.
Tip for consumers:
Go see place.
If you want a true partner to guide you through your best times, Patken Photography is it. With all of the hustle and bustle of my daughter's wedding, Doug Gordon was patient, flexible and most of all funny. He really contributed to our day and everyone was at ease. No pressure was the name of the game and the pictures are beautiful. Every moment to cherish captured. Thank you Doug Gordon and Patken Photography!
I ordered napkins for our daughter's Wedding. I ordered these kind of last minute and was a little leary they wouldn't make it on time so I added $2 for a rush order just in case. They arrived a day earlier then we had planned and the color, their names and date are PERFECT! Such a Happy customer right now! JOB WELL DONE!... THANK YOU!
My husband and I were Married in October and had Trotters Photography
For our Wedding Photos and they did a great job...!
Carla and Chris Tredway
Dont plan a wedding without looking at the Knot website! I heard about the Knot back in 2001 when I was the best man for a friend and needed to research what my responsibilities were. Naturally when I got engaged in 2017 and needed to plan our wedding the Knot was the first place I turned to. I truly cannot say enough good things about the Knot website and services provided. They truly made planning far easier than trying to plan on our own. Using the Knot allowed us to have an amazingly unforgettable wedding!
1) Organized Truly one of the keys to having a successful & low stress weddings is ORGANIZATION! The Knot provides invaluable help with that. Once you open up and account on the Knot website you have access to a complete array of planning and vendor tools.
2) Checklist Brilliantly done! Based on the date you plan to have your wedding a tailorable checklist is created with common wedding planning items and when you should to start and complete the various tasks. You can add items not on the checklist or remove items you dont need in the checklist. As tasks are completed the site tracks what percentage of items are accomplished to give you a warm fuzzy about your planning progress. Also weekly email reminders were great to help keep us on track.
3) Couples Website The Knot also lets you create your own wedding website page where you can post your photos and information about the wedding. My wife and I had fun setting this up. We put the link in our invitations for people to access.
4) The Knot Venue Concierge One of the more time consuming things is scheduling vendor visits and tours. We went to 14 different wedding / reception venues in the Atlanta area and the Venue Concierge was invaluable. You actually get an actual person who schedules visits to wedding venues for you free of charge! Genius! Kelsey was our concierge and always kept us in the loop via email and text. She was fantastic! This saved us lots of time making phone calls.
5) Vendor Lists The Knot was a one-stop shop to find vendors in our area for everything from Cake Chefs to Limousine Service. The customer reviews for each vendor were also very helpful.
I would give the Knot website 6 stars if I could. No one should plan a wedding without them!
Tip for consumers:
Use the concierge services. They're awesome and they're FREE!
If you are looking for a place to hold a wedding/reception, look no further. Wedgewood Pines in Stow, Ma is a magical place that will provide a spectacular venue for your special day. The setting is idyllic. We held a post wedding reception brunch last weekend. Trish Silva, event coordinator is a hidden gem. She made excellent suggestions and made us feel very special. The food was outstanding from the cocktail hour through dessert. Her chef and staff were wonderful to our guests. It was a seamless event, very reasonably priced and I wouldn't have changed a thing.
My son was just married in St. Louis and he and his bride used "Kate & Co." to plan and coordinate their wedding events. Kate & Co. Exceeded our expectations and serve as a shinning example of "going above and beyond." The wedding day flowed effortlessly, and Kate & Co. Were a joy to work with - upbeat and helpful in every way. Not only did the food, design, logistics turn out perfectly, Kate & Co. Thought ahead to bring gifts to the reception for the flower girl and her brother. I truly cannot say enough good things. Even the bus driver, to and from the hotel and events, was a Jack of all trades, whenever anything needed to be done. There were all an amazing team.
The Knot, was the best choice I have made for my Son's Wedding. The cake was delicious and the design was very special just for my son and the bride. Ms. Myra was very passionate about her craft. My grandson want her to do his birthday cupcakes. Thank you so much Gloria
I have used Marquis Florals by Kim before, I Never have to worry about the flowers, baskets etc…that we pick out. They are True Professionals and know their"stuff". Kim and her staff including her sister Joanne are a Pleasure to deal with. I would Absolutely use them again and recommend them highly.
I was absolutely, positively pleased with this website! It's free, very professional, I love everything about it!
Karla and the Knot have been great, not only as an advertising tool for our business, but also to help answer questions about trends in the bridal business! I have been to several of their training meetings in person and online and have always walked away feeling I learned something new!
We (Jack and Susan) are in our seventies and had our wedding reception Oct 3,2015 at Steele Hill Resorts in Sanbornton New Hampshire. Penny Miller and her staff were extremely helpful with all the details to make our wedding day very special. The recommended vendors were excellent. Thanks to all that helped make the event a success..
Very good experience with wonderful people to help and make this a very special time.
My son and his new bride Heather had their wedding at the Waterview in Monroe CT last night. Our guest are saying things like "Rock star night" Epic, over the top, amazing.
These words were echoed to me and my wife Joanne all night by the 300 guests we had.
This all started with the General Mgr. Joanna Sheriff who made us feel special, important and most of all at ease that the night would be special for our kids. Sue Beaumont was the next contact person who was simply unbelievable. Every detail, every request was meet with a smile and perfection. The wait staff, bartenders and culinary department shined bright and attended to our guests like they were family. From the cocktail hour in the beautiful Garden room to the 30 foot Venetian table totally exceeding all expectation.
The grandeur of the Waterview was on full display last night as this magnificent building rose to the occasion and handled our 300 guest with plenty of room to spread out. We would like to again thank the Waterview staff and ownership for making the New Mr. And Mrs. Martino's wedding a memory that will last a life time.
Tip for consumers:
Have a clear vision so the venue understands what you want
David Cheney is the most AMAZING photographer I have ever met! He will bend his schedule to accomidate yours. Our photoshoots were over-the-top fun and enjoyable. He has a wonderful personality and a charming sense of humor. We loved our photos and can not wait to make an excuse to use him again! He is worth every dime and every minute! You will NOT find a better photographer to capture all of the small treasured moments of your big day! After our big day, he is now considered family. I am a DAVID CHENEY FAN! Go David! Go David!
Tip for consumers:
Listen to what he suggests. He knows what he is talking about.
http://www.davidcheneyphotography.com/
Everything you need to plan your wedding, literally! Wedding dresses, planning tools, wedding ideas, inspiration, photos, plus the best wedding vendors.
Thank you for the review! We're so glad to hear that you've had a great experience and that your business has benefitted from your partnership with The Knot and WeddingWire!