• The Insole Store

The Insole Store

Overview

The Insole Store has a rating of 3.59 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. The Insole Store ranks 6th among Orthotics sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
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What reviewers want you to know

Positive highlights

  • I don't know how long the adhesive will hold or for that matter how long the arch support will be effective.
  • The product descriptions are very detailed and makes for an easy shopping experience for me, a first time buyer.

Critical highlights

  • I didn't get the expected discount when I made an exchange, and despite contacting customer service I never heard back.
  • This is an unethical and unfair situation, which I have reported to my Credit Card company.
How would you rate The Insole Store?
Top Positive Review

“Great Customer Service!”

Ashlee B.
7/1/22

I worked with the insole stores customer service to find a produc that would be best for my condition. The lady I spoke with was very kind and made sure all of my questions were answered. When I placed my order, it was shipped out about an hour later! Delivery was quick! I couldn't ask for any better service this day in age! Thanks so much, I will definitely be recommending this website to everyone!

Top Critical Review

“STAY AWAY- Store Does NOT Stand by Quality of Shoes it Sells”

Carol M.
12/13/20

I DO NOT RECOMMEND TheInsoleStore. I give them ZERO STARS. I ordered a pair of Vionic Midi Slip On Sneekers in the same exact size of their shoes I have worn for years in different styles. I had no reason to not know this Slip On Sneeker was of poor quality fit. The tongue material bunched up 2 inches below the top of the tongue creating a bumpy wave across the sneeker in the area highlighted in the enclosed photo. The design of the slip-on style was odd fitting. I recommend buying direct from the maker of a product who stands behind their merchandise vs. a seller like TheInsoleStore who refuses to take back a never worn shoe in pristine condition when the reason for the return is that the design of the sneeker is faulty causing it to bunch across the sneeker which looks weird. A store that does not stand by their product, whether it is on sale or not, is not one I would recommend doing business with.

Reviews (11)

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Reviews that mention popular keywords

customer service (19) arch support (16) shopping experience (12) plantar fasciitis (7) foot pain (5) quality products (4) web site (7) product information (4) place order (5) credit card (7) 3 items (3) dress shoes (3)
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From the business

TheInsoleStore.com is the largest, most informative, and most comprehensive online retailer of shoe insoles, inserts, arch supports, orthopedic footwear, and other lower-body health merchandise. We carry every style and every size from top trusted brands such as Spenco, Superfeet, Powerstep, Birkenstock, Vionic, Orthaheel, and more. Visit TheInsoleStore.com and find your perfect shoe insole. Your feet will thank you.

Company Representative

Thumbnail of user tylerm127
Customer S.
TheInsoleStore.com Customer Support Team
TheInsoleStore.com's customer support team is tasked with ensuring that each and every one of our shoppers has a satisfactory shopping experience at TheInsoleStore.com.

For help finding your perfect insole, call us at 866-858-1294 or email us at help@theinsolestore.com. We're happy to assist you in selecting the right product to suit your needs!

If any part of your shopping experience is unsatisfactory, give us a call or email us. We're happy to assist!

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