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The Grommet has a rating of 1.82 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Grommet most frequently mention customer service, credit card, and phone number problems. The Grommet ranks 170th among Gadgets sites.
No positive highlights yet
I ordered 3 items from The Grommet and then read the negative reviews on this website and I wanted to come back and say that I had a very positive experience with the company. I decided to purchase items from the Grommet because I know it supports small businesses and each item is shipped from each of those individual sellers. If there is an issue, its with these individual sellers and not necessarily the company itself. All my items arrive a few days after I ordered them and they are great. I like the fact that "The Grommet" Is helping small business owners, not sure of what percentage they take but my experience with the website was great.
The idea of helping small businesses promote themselves outside of Amazon is a good one. Alas, the reality is you're dealing with too many variables and a huge disconnect when it comes to communication. It took me many weeks, calls and emails to receive everything I ordered and paid for (over $300 in two orders) This is not a company I would buy anything from again.
Wow, lots of negative reviews for The Grommet's customer service. My experience with them was very good. Ordered my products which all arrived. But one (pillowcase with mulitple layers) wasn't sewn properly and had come apart. I took a picture of it, logged an "other" request (you can log a return request but have to use Other for a replacement request). I also then sent a picture of the item to customer service email. It did take them 5 days to get back to me but a replacement was ordered the next day. I offered to return the damaged item and they told me to keep it or dispose of it.
I do love the unique items they sell and the fact that they support small businesses.
Products used:
Shape changing cube
Arm spinners
Pillow case
The Grommet is an online business that showcases new products. Not all of the products are innovative and that in itself gives me hope that one day I will have an idea that is sellable and I will make some money. Also, I've always been a gadget girl as well as a problem solver.
I love Grommets' products. They have such unique items and often inspiring ideas. Customer service personnel have almost always tried to help. Since Ive ordered so much from this company, have had a range of experiences. Even problems with shipments were handled promptly and with kindness. Being handicapped, I truly appreciate this & will now pay more (if I have to) for great CS. Because ive had good experiences & love these products, I have gone back (& usually, I WOULD NOT) after being completely ignored & rcg NO RETURN CALL -as I SUGGESTED So asnot 2 keep her on phone!-
--( i ended up placing my own order... finally!
I ordered 4 lighted knit hats. And my husband LOVED it. I gave one to my mother-in-law and am giving one to my son. The only reason I did not give them 5 stars is because they don't ship to Canada :( I had to send it through one of those mail shippers (BongoUS) who ripped me off on the shipping cost. It was a good thing that The Grommet gave me free shipping, cause I ended up paying more to the shipping company that I did to The Grommet! But all in all I was very happy with the product that I got. I see a few bad reviews, but I can honestly say I had no trouble and I loved the product. Now if they would only ship to Canada, I would purchase more stuff from them.
Handy stuff that others invented, that you wished you had!
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