• The Gazebo Store

The Gazebo Store

Overview

The Gazebo Store has a rating of 4.64 stars from 2,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Gazebo Store most frequently mention customer service, party tent, and free shipping. The Gazebo Store ranks 7th among Outdoor Equipment sites.

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What reviewers want you to know

Positive highlights

  • We always wanted to buy a gazebo and we are glad we bought a party tent from this website.
  • I got the 32x20 PVC Tent and am super happy with it.

Critical highlights

  • I call the customer service number and no one answers.
How would you rate The Gazebo Store?
Top Positive Review

“Great service”

Sonya M.
2/12/20

Great service. I asked for expedited shipping and they delivered in two days. It is a beautiful tent that's extremely strong and durable. Would buy again

Top Critical Review

“No customer Service”

chris c.
11/20/20

I am thorougly upset wtih this company. We ordered a tent which is meant to be placed outside of a school so the children can remain outdoors as much as possible in rainy weather. We ordered it and after more then a week, all of a sudden we get a credit back and a cancellation of the order. We have since written, phoned numerous times and noone has bothered to get back to us. Really disappointed - rated #1 in customer service, I'm not sure how possible.

Reviews (2,003)

Rating

Timeframe

Other

Reviews that mention popular keywords

party tent (35) customer service (49) pvc tent (11)
Thumbnail of user keiral7
4 reviews
10 helpful votes
September 20th, 2020

Couple of months ago I ordered a tent and I wanted to let people know how amazing my experience was! Customer service agents were very receptive with all my questions and very responsive. Shipping was extremely fast! The quality is great! I recommend TheGazeboStore.com to everyone looking for a simple and easy experience!

Thumbnail of user lend26
len D.
1 review
1 helpful vote
September 27th, 2019
Verified purchase

Appears to be just what we wanted at a reasonable price.
The order process took a bit longer than expected.

Thumbnail of user dickb32
$#*! b.
1 review
0 helpful votes
October 2nd, 2016
Verified purchase

Could use more detail about the product. since we can't wee it forst, we are gambling it is sturdy enough to hold up over time.

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Dina V.
1 review
0 helpful votes
August 15th, 2017
Verified purchase

Although the site is easy to navigate we almost purchased an incorrect item because the picture does not properly represent the less expensive 10x20 tent....I almost made an error because the picture misrepresents the actual "lower quality" option.

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Sebert D.
1 review
0 helpful votes
October 26th, 2017
Verified purchase

The first time went to place the order the cart seemed to process but then crashed with an invalid payment method message, the second time with the same information everything went through.

Thumbnail of user anonymousf502
anonymous F.
2 reviews
0 helpful votes
August 5th, 2019
Verified purchase

So far I am pleased with the purchasing experience. However, I can't say if I would purchase from you again until I receive the product.

Thumbnail of user bichhoap
BICHHOA P.
1 review
0 helpful votes
March 15th, 2019
Verified purchase

the estimate days of delivery should be given to the customer so they can arrange some help. The merchandises are very heavy stuffs and they were dropped off in the front without notice of time and day. It is really tough and easily stolen.

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Brother R.
1 review
0 helpful votes
November 26th, 2016
Verified purchase

I just received item today customer service is closed today I ordered blue tent and received a white tent.

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Tracie H.
1 review
0 helpful votes
May 30th, 2017
Verified purchase

Had a couple of questions on shipping. called several times and left a message with my phone number. Have not heard anything back yet.

Thumbnail of user alisonm88
Alison M.
1 review
0 helpful votes
September 27th, 2017
Verified purchase

After setting it up and trying to pack it away I found the carry bag zipper is broken. Can you send another one?

Thumbnail of user fernandoj10
Fernando J.
1 review
0 helpful votes
April 11th, 2017
Verified purchase

The first time when I order ill by nervous but the tent coming exactly in 5 days not many question yes paid and easy

Thumbnail of user carola106
Carol A.
15 reviews
3 helpful votes
November 30th, 2016
Verified purchase

I'm gifting this order and it's being sent to a different address, however, there is no where in the ordering process to designate this as a gift so that the recipient does not see any pricing !!!

Thumbnail of user ronniee8
Ronnie E.
1 review
0 helpful votes
August 13th, 2018
Verified purchase

I ordered on the site I tried to call because I had questions about accessories the lines were busy and after 2 hours I hadn't heard back so I only ordered the tent. I will try again to call regarding accessories

Thumbnail of user katief53
Katie F.
1 review
0 helpful votes
August 11th, 2017
Verified purchase

When I called the person I spoke with didn't seem to know how to answer all questions but tried. We're hoping this tent works out for us. If it does it'll be such a great experience.

Thumbnail of user josha41
4 reviews
2 helpful votes
July 10th, 2017

Got the 20' x 40' high peak party tent it was really beautiful! We fell on a rainy day and it proved to be perfectly waterproof!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymouse215
anonymous E.
1 review
0 helpful votes
November 19th, 2018
Verified purchase

Tried to call customer service and was put on hold for a long time without being told that no one was working or that they ultimately just needed a recording. Also the chat support did the same thing - it should just say to call back during certain hours.

Thumbnail of user elainer91
Elaine R.
1 review
0 helpful votes
May 18th, 2019
Verified purchase

Good, just would like more details on set up. Also, would like more pure cotton/ old school army style choices (rather than plastics)

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Crysta M.
1 review
0 helpful votes
July 7th, 2019
Verified purchase

I wish that it had been clearly written in the description part of the product that the storage bag was going to cost me more instead of hitting mt with that added cost at the check out that is ridiculous.

Thumbnail of user marthap62
Martha P.
5 reviews
1 helpful vote
November 21st, 2018
Verified purchase

I tried calling to talk about the product for 3 days and could not get through to a live person. I left a message and no one called back. I almost didn't order from you.

Thumbnail of user ottos23
Otto S.
1 review
1 helpful vote
July 21st, 2018
Verified purchase

The item I ordered today comes in several colors according to the information displayed on the product page. However, the ordering widget on the page does not allow me to select the color I want. That part of the widget does not work. This means that I will have to go to the trouble of emailing the vendor with additional instructions, which requires more time and effort on my part. Time is valuable. I cannot recommend a store to my friends and colleagues that will absorb more of their time that is justified for a simple purchase.

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Mike W.
1 review
0 helpful votes
November 18th, 2016
Verified purchase

I bought a 10x20 easy pop up canopy with sides. I have not set up yet. Price was good and delivery time was great. Everything looks like it was in the box. I have been using 2 10x10 canopies and looking forward to the 10x20.

Thumbnail of user emmanuelb27
Emmanuel b.
1 review
0 helpful votes
December 11th, 2016
Verified purchase

Tent structures too thin, looks like not sturdy. Haven't put up cover yet. Other comments to follow once put up.

Thumbnail of user kimberlyh178
Kimberly H.
4 reviews
0 helpful votes
April 1st, 2017
Verified purchase

I've been looking for a tent for my daughter's party for almost a month and found the right one here. I hope it holds up as described.

Thumbnail of user luzs8
Luz S.
2 reviews
0 helpful votes
May 14th, 2017
Verified purchase

I got scared at the end when I entered my information to purchase, then i thought i was finished but it said there was an error in shipping but then i had an email correcting the situation thank god.

Thumbnail of user terrim86
Terri M.
1 review
0 helpful votes
September 19th, 2016
Verified purchase

Was disappointed when trying to reach a LIVE customer service rep. To confirm receipt date. but I did approximate date on another page as I searched further on the site. Did NOT like all of the ads!

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Company Representative

Thumbnail of user dana880
Dan A.

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