• The Furniture Place UK

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

The Furniture Place UK has a rating of 2.42 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Furniture Place UK most frequently mention customer service problems. The Furniture Place UK ranks 653rd among Furniture sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
16
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • By far the worse customer service I have ever received and I shall not be returning.
How would you rate The Furniture Place UK?
Top Positive Review

“Excellent fast service and great cost”

Christie Y.
5/28/20

I was looking for a specific coffee table and came across it on the website. The price was almost halved and the delivery was free. I was very sceptical but before I had time to look at reviews it was ordered by my partner. I then proceeded to find lots of negatives reviews which made me very worried. However the item came within 2 days and is absolutely perfect. Really pleased with the service and item.

Top Critical Review

“Order not received”

Rob S.
8/29/20

Ordered a unit 14 days ago, got an email regarding order number and item description. Item has still Not been delivered. I have emailed 3 times without a reply and phoned but you can't get through to anyone. My thoughts now are Scam Company. Or in financial trouble. So will be reporting to PayPal for a refund. Avoid like the Bat Flu...

Reviews (36)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7)
Thumbnail of user christiey6
1 review
0 helpful votes
May 28th, 2020

I was looking for a specific coffee table and came across it on the website. The price was almost halved and the delivery was free. I was very sceptical but before I had time to look at reviews it was ordered by my partner. I then proceeded to find lots of negatives reviews which made me very worried. However the item came within 2 days and is absolutely perfect. Really pleased with the service and item.

Thumbnail of user janettem42
1 review
0 helpful votes
October 13th, 2020

I have ordered from this company amd by no fault of there's there is a delay in the product due to shipping issues. I contacted them and a very pleasant gentleman messaged me back promptly to explain what is happening. I wanted to write a quick review as I've seen so many negative ones and wanted to share my personal experience. So far so good and I'm very confident I will have my item as soon as possible. Very good customer care very pleasant to deal with in my opinion.

Thumbnail of user pault628
1 review
0 helpful votes
May 31st, 2020

I ordered this on Wednesday & received it 2 days later on Friday. Now that's quick delivery. Compared to similar dining sets this is very well priced and with free delivery. Great to have the option of paying by Paypal as well. Overall very pleased!

Thumbnail of user lindac3787
1 review
0 helpful votes
February 18th, 2022

First of all i would like to thank Peter i asked him to delay my items which he did and also the driver who came was most pleasant he had already been here once but i never had any problems with either so Many Thanks and i would certainly buy from this company again.
Linda Combes-Evans

Thumbnail of user richardf336
1 review
3 helpful votes
March 23rd, 2019

This TV unit is £20 cheaper than elsewhere on the Internet. Following my order placed late evening 13/03/19 I received an email from Peter on 15/03/19 to say there would be a delay in dispatch but my purchase would be with me by 20/03/19. Peter was true to his word and the TV unit arrived well packaged, undamaged with no missing parts on the day promised. Contrary to other reviews I would say this company is very professional and I would definitely do business with them again.

Thumbnail of user johnl1458
1 review
1 helpful vote
July 30th, 2019

Ordered Regent wardrobe and 2 sets of chest of drawers, slight problem with wrong drawers sent, however rectified by Peter the next day and kept informed of progress. Good value and service.

Thumbnail of user manfromt
1 review
2 helpful votes
August 2nd, 2017

Recently ordered two glass 'topped' tables from these guys and unfortunately one of the table tops got smashed in transit. Phoned them up and had another in the post (courier) the very next day. No 'ifs', no 'buts' just good old fashioned excellent customer service. Oh! And the tables are Spot On as well... great value. Will I shop here again? Absolutely. Cheers guys.

Thumbnail of user saraho75
1 review
2 helpful votes
November 30th, 2018

High quality table, fast delivery and great customer services, I'm really pleased and would buy from you again

Thumbnail of user johna876
1 review
4 helpful votes
January 4th, 2017

Had a number of items off this company as have my family and friends, always delivered within a few days and best prices online. I did have one issue but was sorted the next day and was the delivery company anyway. Very professional and easy tracking so you know just when its coming with a 2 hour time slot very helpful for me. Look at some of the other reviews and think they have some competitors that may be not so nice. They also gave me a discount code 2222 that also gives you 5% off. Not sure if that still works but give it a go. Put in on check out.

John

Thumbnail of user tomp140
1 review
1 helpful vote
October 31st, 2017

Good service, good price, good items. What else can I say but a big thanks to all the staff, peter helped me with a few questions

Thumbnail of user peterd95
1 review
4 helpful votes
December 15th, 2015

I've no idea what this person Granville is talking about as I recently ordered quite a bit of furniture from this company, it was going to my Daughters house as a housewarming gift, I have to say I found the service outstanding, from the moment I ordered it until completion they were more than professional, emails also sent informing me of both dispatch and delivery, with the sheer volume of items I ordered there was only one issue, with a damaged part, I contacted them, got an instant response and the replacement part was sent out and with me within 48 hours, you can not fault service like this which makes me wonder if this issue is with this buyer more than the company, buy with confidence, I will be again!

Thumbnail of user dazj
1 review
3 helpful votes
December 15th, 2015

Ordered a few things from this company arrived in a few days and no problems. Top class

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The Furniture Place was established over 20 years ago and has enjoyed an established unbeatable High Street reputation in many areas which has been gained by consistently combining high quality, excellent value furniture and an unrivalled commitment t...

How do I know I can trust these reviews about The Furniture Place UK?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about The Furniture Place UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business