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Frye has a rating of 1.2 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Frye most frequently mention customer service problems. Frye ranks 182nd among Leather sites.
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I bought my first pair of Frye boots around 2011. It's 2021 and that same pair of boots is still my #1 favorite I wear regularly. I joke that I'll be buried in them. I got the black version of the same boots (Victoria slouch) as a gift and have those in perfect shape after 8 years. Great craftsmanship, quality boots.
I need to exchange a pair of boots that were too large. I wanted to have them direct shipped to my son since he went back home after Christmas. Changing the address caused the order to be rejected and it will not allow me to try again using the original shipping address. They won't respond to the 4 emails I've sent, nor will they answer the phone. The phone says to send an email. Round and round we go...
I bought my first pair of Frye boots around 2011. It's 2021 and that same pair of boots is still my #1 favorite I wear regularly. I joke that I'll be buried in them. I got the black version of the same boots (Victoria slouch) as a gift and have those in perfect shape after 8 years. Great craftsmanship, quality boots.
When my boots arrived with light cosmetic damage (a small silver mark on the leather and a loose stitch on the sling), I was afraid of how an attempt at an exchange would go, due to the poor reviews on this site and a few others. Fortunately, my experience could not have gone better!
I had ordered the boots express in preparation for a vacation that's around the bend, and had no idea if an exchange would be possible within my limited time frame. When I reached out to customer service (via email) to explain the problem, they wrote back within 24 hours, immediately apologized and promised to send me a new pair within a few days.
Sure enough, a new pair in perfect condition arrived as promised - an impressive feat considering it was Labor Day weekend and the mail delivery can be iffy at best.
I could not ask for better customer care; my boots are beautiful and true to size (Veronica Combat, size 8, for the curious -- though just to note, I tend to fit well in narrow shoes, which these are); and they wear comfortably so far. I'm happy I took a chance on Frye!
The best customer service experience I have ever had. I bought a pair of boots last year and wore through the soles, and Frye has a policy to resole shoes for life. I got them back in a very quick manner, but two months later they fell apart again. They are my favorite boots, so I was heartbroken that this might be the end. I contacted customer service and they sent me a replacement pair the next day. Words cannot express how grateful I am for Ana and their whole customer service team. I am so pleased and so thankful! Wonderful experience all around.
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