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Claim Your BusinessThe Fragrance Shop has a rating of 1.28 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Fragrance Shop most frequently mention customer service, next day, and credit card problems. The Fragrance Shop ranks 297th among Perfume sites.
No positive highlights yet
Mary in the Sutton Coldfield store was amazing, she could have sold me a car, excellent sales service. Alicia was very friendly too. Great staff in this store. Nothing too much trouble. Thank you both.
Ordered for a delivery, charged for the order but 2 items missing, tried to email, but they ignore any correspondence, can't get in contact with them, even though they have effectively stolen my money, avoid this company at all costs, I have contacted trading standards and bbc rip off Britain, and I'm speaking to solicitor to retrieve my stolen money,
I ordered WHITE Diamond, Liz over a wek ago. Order arrived in a short period in brown box with layers of protection, however; when I open and tried it on, it did not smell like the real thing. I went and sprayed the real thing on my arm and sure enough, it was different and the smell was hardly noticed. You could still smell mines after 30 mintues but Frangrance shop White diamond could not be detected after the first 15 minutes. Its a Fake but right now I am not going to worry about it. It's a lesson learned and will not be ordering again. Debra W. 12-11-16.
I purchased perfume for delivery in australia, Australia Post acknowledges that it hasn't been
Delivered yet Fragranceshop claims that their insurance claim has been denied because it has been delivered.
I have been unable to get any proof of this from them and this has taken over 2 months to get this far.
NO SATISFACTION WHATSOVER!
After ordering 2 times with these people with 2 different credit cards, my credit cards were used fraudulously for online purchases totalling 500$. I don't know if this is just a ''coincidence'' but I, for sure, will not order at fragranceshop.com anymore!
Online Perfume Shop - Cheap perfume, fragrance & aftershave brands including Chanel, Paco Rabanne and Hugo Boss. Free UK delivery options. Free click & collect.
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