• The Fragrance Shop

The Fragrance Shop

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Overview

The Fragrance Shop has a rating of 1.28 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Fragrance Shop most frequently mention customer service, next day, and credit card problems. The Fragrance Shop ranks 297th among Perfume sites.

  • Service
    34
  • Value
    34
  • Shipping
    32
  • Returns
    28
  • Quality
    29
Positive reviews (last 12 months): 18.8%
Positive
3
Neutral
0
Negative
13
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Fragrance shop customer service is absolutely awful!
  • I had bad experience with The Fragrance Shop recently.
How would you rate The Fragrance Shop?
Top Positive Review

“Fantastic Service”

Catherine A.
7/22/23

Mary in the Sutton Coldfield store was amazing, she could have sold me a car, excellent sales service. Alicia was very friendly too. Great staff in this store. Nothing too much trouble. Thank you both.

Top Critical Review

“Worst customer service ever”

Richard H.
12/14/23

Ordered for a delivery, charged for the order but 2 items missing, tried to email, but they ignore any correspondence, can't get in contact with them, even though they have effectively stolen my money, avoid this company at all costs, I have contacted trading standards and bbc rip off Britain, and I'm speaking to solicitor to retrieve my stolen money,

Reviews (103)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36) fragrance shop (22)
Thumbnail of user debraw50
1 review
21 helpful votes
December 10th, 2016

I ordered WHITE Diamond, Liz over a wek ago. Order arrived in a short period in brown box with layers of protection, however; when I open and tried it on, it did not smell like the real thing. I went and sprayed the real thing on my arm and sure enough, it was different and the smell was hardly noticed. You could still smell mines after 30 mintues but Frangrance shop White diamond could not be detected after the first 15 minutes. Its a Fake but right now I am not going to worry about it. It's a lesson learned and will not be ordering again. Debra W. 12-11-16.

Thumbnail of user lindac140
1 review
9 helpful votes
November 16th, 2015

I purchased perfume for delivery in australia, Australia Post acknowledges that it hasn't been
Delivered yet Fragranceshop claims that their insurance claim has been denied because it has been delivered.
I have been unable to get any proof of this from them and this has taken over 2 months to get this far.
NO SATISFACTION WHATSOVER!

Thumbnail of user dyanef
1 review
11 helpful votes
August 15th, 2013

After ordering 2 times with these people with 2 different credit cards, my credit cards were used fraudulously for online purchases totalling 500$. I don't know if this is just a ''coincidence'' but I, for sure, will not order at fragranceshop.com anymore!

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About the business

Online Perfume Shop - Cheap perfume, fragrance & aftershave brands including Chanel, Paco Rabanne and Hugo Boss. Free UK delivery options. Free click & collect.

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