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The First Group has a rating of 4.35 stars from 2,826 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention good experience, dubai lifestyle, and customer service. The First Group ranks 3rd among Real Estate Other sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 days
No critical highlights yet
We know First Group as an excellent company with a lot of interesting developments in various places in Dubai. At the moment - with pandemic all over the world - times are very challenging. Nevertheless they achieved also during these times a really solid revenue. Customer Service, especially Ms. Doa, does a perfect job in communicating with us and giving support for any questions. Therefore five stars over all are undoubtedly justified!
I trust TFG as a company is working diligent and honest. Since I and my wife purchased a hotel room, the company has honestly kept the promise and shared the rental income based on the agreement The company has been good to my family and the TFG employees are so friendly and work in professional way Big up!
I have sent emails over two weeks ago and no one has replied.
Also my certificate expires on 17/02/2023. However I can only book dates upto 31/10/2022. I need someone to reply to my emails and communicate with me. Why can't I book beyond October when my certificate expires in February 2023
Nothing. Because I am being forced to travel at a date not convenient for me.
Firstly we were told that we go for a presentation after that we have dinner and 2 night accommodation. We for there and they gave us the presentation and it was fine. But they wanted us to sign immediately I don't know them. I can't pay money based on what they tell me and without doing research. I felt they false advertises the prises so that we can go to their offices. I was not happy with that.
I would not as ita nor value for money. I would rather do it via a travel agency
I wanted to book extra five days. Without the same set of sighting seeing experience as the first five days. Seems impossible.
The experience
I received a call when they advertise. They help me when i lost the email and send me the account link. After i add me preferences i recwived ean email that someone will contact me in 5 business days but no one does. And i have no clue how to follow up. How do you want me to rate the experience in a survey before completing your task!
No one offered it before them!
Also, i tried the service before with my sister when she buy an asset from them. It was good
This is a family of 8 that has been split into three. We need to be together.
Your seller bush me to buy the future and I could not have an experience to rate your services yet. So, I think you need to change the evaluation process time until the end of this trip.
Prefer to answer after the trip completed.
I did a business offer about invest in TFG but nobody cares, no feedback, no additional information, no callbacks and so on
I thought they are serious guys
What was discussed and promised verbally was not delivered until we insisted and finally with reluctance they consented.
Poor
We were approached by their marketing personnel.
No experience because I couldn't make time before the certificate expired, and all attempt to contact the first group for assistance proved futile.
Nobody responded to my mail.
Just wanted to be part of the experience
Janal and Djalil does Not deserve to be managers in my humble opinion period. They were rude and very unprofessional and must not mixed business and their feelings about what's happening in the world. Whoever Leila was super nice, knowledgeable and focused.
I can’t recall her name but she was in the lobby, and urged Janal and Djalil to stop their BS. That they are out of line, she was apologizing but it wasn’t her fault and didn’t have to.
Dear Abdoulaye,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group
Good package however unable to find any contact numbers and unable to speak to anyone. Promised a call back on several occasions but no one called despite saying it was urgent as i had my flight tickets on hold awaiting your assistance. Overall Unhappy! TO DATE NOT RESOLVED
as above.
Found it to be a good package
When we registered we were advised that this information session will be for 2 hours. It took 5 hours out of our previous time in Dubai. We were informed we will get a voucher, only to find out we had to spend money to redeem the voucher.
The sales person Rawat was good but it was too long process and even after we mentioning that we had to be somewhere, it took too long.
I would invest but not anymore.
Room for more improvement. It's quite understandable sales agent need to make sales but don't be aggressive about it.
Quite aggressive behavior and not enough time to make decisions.
Vacation for my family and kids
Fun times with my family
Refusal to call back. Website not functional in getting to talk to anyone. I wanted to find out whether we could add our 3 children with all the full package we have for two of us.
No contact back. For the last 3 months! Really shocking
Good website to follow. I was expecting an analysis of the cost of added extras. It would have encouraged one to purchase if clear it wasn't straying too much over budget. I wanted to find out whether we could add our 3 children with all the full package we have for two of us.
It was promised that there are no black out dates!
Also I should be able to use my days when I need it, not all in a row.
Please contact me to discuss (maybe I will split the days)
It was promised that I can choose the hotel as I would like (not set my priority and take what is a left over)
* The First Group attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
No one answered me No one answered me No one answered me
No one answered me No one answered me
*******@gmail.com
No one answered me No one answered me No one answered me
We are very disappointed with your customer service & the sale overcharge, when we inquire by email you blocked our email conversation
Still waiting on communication from the team to find out about our reservation. Reaching out to someone seems like pulling teeth.
Still waiting on a response
Seems like a mistake
انا لو اعلم ان هناك سيكون عرض اخر بمده مفتوحه انا لم اكن لا اشترك بهذا العرض المحدد المدة و خصوصا انه تم عرضه علي في شهر رمضان و بعدها الاعياد و الجو عادة حار في دبي، لا احب السفر لدبي الا في شهر فبراير او مارس اما شهر ٤-٥-٦-٧-٨-٩ فهذه اشهر حاره جدا
الا اني تورطت في هذا العرض و اعتبره خساره فادحة لي.
اشوف ماهو الحديد
We are a family of 8 with two children under 5years. We are being split up.
It seemed very nice in the beginning but cannot get hold of agent
No response
It's a little confusing for the customer to book anything and it's a problem to replay in 30 days try to make it less than that
They gave me a nice offer
It’s neat to the things i wanna do
Lack of Clarity in information, package informations incomplete
Dear Mr. Saleem,
We pride ourselves on delivering the highest standards of service to all our clients and take your feedback seriously. We would very much like to review your situation further at your earliest convenience.
Please contact us at customer.support@thefirstgroup.com and provide the best time and number to reach you.
Kind regards,
The First Group
We are family of 8 and we have been separated and we want to be together.
It doesn't give me an option to select for 2 Adults, 4 kids. Also the dates can't go beyond Dec 22.
A family experience
Gain trust and grow your business with customer reviews.
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
Dear Mr. Micka,
We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.
Kind regards,
The First Group