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The Company Store has a rating of 1.53 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Company Store most frequently mention customer service, credit card, and free shipping problems. The Company Store ranks 91st among Beds sites.
No positive highlights yet
We ordered a decorative tree when it arrived it was damaged. We sent an E-mail to customer service; we received an answer in less than 24 hours. They requested I call. The support person I spoke to was exceptionally good. In the end they could not replace the damaged tree. So, they refunded the money and shipping and let us keep the damaged product. We could not have been happier. No matter how good you are, strong customer service is important. The Company store has that.
I'm pretty shocked about this company and I haven't even received my order yet. First of all, I was offered a 20% discount from them but, as soon as I placed my order and checked out, it said I couldn't use the discount. And then I received a notice that my order had shipped, but a day later I got another email saying that one of my products was no longer available so it's been cancelled. I just hope the one product I ordered doesn't show up like the ones I've been reading in other reviews!
Beautiful hand towels. Six months later the outside stitching unraveled on one of them. I emailed the company thinking they might make it right. No response.
Tip for consumers:
Save receipts and check refund policy
Products used:
Hand towels
Serious accounting issues. I am receiving letters and emails claiming they shipped items but they never got paid 7 months ago. They are not providing declined charge issues. Since November, I gave ordered, paid for and received 3 more orders. I would never accept items not paid for. I can not get anyone to answer the phone. I have called the customer service multiple times, sent emails. Now I see they have lots of accounting issues! Never again will I purchase!
I have purchased their pillow inserts and zippered pillow covers, and they were fine and held up well.
However, I have ordered pairs of towels and pairs of sheets from this company. After several washings, I noticed one of the pillow cases was coming apart, and on closer examination, I saw that it was because the stitching on one of the seams had veered off. Then, the hem on one of the towels fell out--again, because someone at the sewing machine had veered off course. In both instances, I didn't notice the sloppy sewing until weeks after they were received, so I didn't even bother try to contact customer service.
Bottom line: If you do purchase their merchandise, examine everything immediately and minutely upon receipt.
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The Company Store delivers the finest quality bed linens and other home goods, right to your door. All about comfort, for over 100 years.
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