The Company Store

Amazes me that an online retailer can't complete online sales. Ordered some things over the holiday and found out weeks later they were out of stock. They email promotion codes for things left in the cart that can't be applied to the things in the cart. Address change? Call back multiple times and never get things resolved.

I purchased a set of towels from The Company Store. They are the worst towels I ever had. I have washed them many times and they still are not absorbent. It is almost impossible to dry yourself with one of them. The matching bath rugs I purchased are also terrible. As soon as you step on them, they flatten out. They really do not look nice.

We bought these "premium" linen sheets with "award winning customer service" thinking that we would be getting a premium product. Within a few months they were frayed, and in 9 months they had holes.

Bought 4 sets of towels and a bath mat from THECOMPANYSTORE.COM.
Found several bare spots on the warp/weft that were clearly manufacturer's defects.
When called THECOMPANYSTORE.COM and explained, they ignored me and said the return window had closed (3 months!) Will not purchase from this scam company again.

Bought a $430 quilt set last winter, and it only goes on the bed in the summer. We used it last summer and put it away. Got it out this summer to use, and washed first, according to the washing instructions. The navy pattern in the quilt bled all over the rest of the cream color of the quilt and it's completely ruined. "Customer service" was only willing to offer 30% off the purchase of a new quilt. WHY would I EVER consider buying anything else from you ever again? Useless, and terrible quality.

Order of a quilt, comforter, sheets and pillowcases.

Quilt's tag was over a year old, and showed signs of being washed in the past. Comforter had soap stains on it, and a strong smell of fabric cleaner. Date on the tag was 5 months old.

These items are clearly returned items, and some are badly washed. Consistently just offering a return/refund and not very helpful in getting my issue resolved. I wont buy here again.

I remember this brand being good, but it seems to have gone downhill since getting bought by Home Depot. I bought two expensive ($233/each) firm down pillows from them and they came with very skimpy fill. Mushy, thin, awful. I would have gotten better pillows at Target. When I asked to return them, they said they would deduct some unspecified amount from the refund for shipping and handling — shipping and handling of a product that is so bad it's downright fraudulent. This place should be shut down for fraud. It's seriously that bad.

Ordered two terry robes as gifts 2 weeks before x-mas. Five phone calls and four emails later, they arrived today, a month later with incorrect monogram. A scarlet "A"? Seriously? Never again.

Ordered $100+ towels as a gift; chose font for monogram but was not asked size or placement. I assumed a typical monogram but towels came with 3" high letters plastered across a central portion of the towel. More like a campaign sign than a wedding gift. Customer service would not send new, blank towels for independent monogramming; no help/tough luck, customer. Never ever again.

I placed a large order and charged it on my debit card. Then I got a call that the order would not go through, so I have them the information again. Then the next day I see that both charges went through and my account is bouncing checks left and right. I keep getting the total run around that they "are both authorization charges" as though that is ok! Terrible service, and totally incompetent and illogical explanation of why they completely messed this up and cost me a lot of money.

The so called Deluxe comforters, which cost $400plus dollars, SUCKS! They break down at the top and the flat feathers are useless. They told me to take it to a professional or throw it in dryer, or shake it like mad. It's king size. So it won't fit in a dryer.
Anyhow, no offers to replace it. It's only 2 years old. Nordstrom or REI they're not.
So I don't recommend these or their crappy sheets.

The Company Store lacks the will to help customers with their issues, especially when the phone agents don't have the authority to do so. Their supervision and management is stubborn and either ill informed or intentionally dishonest. My problem concerned shipping errors as well as payment disputes. The shipping error after two phone calls was resolved by an agent but, I still, after two more phone calls cannot get a duplicate charge for the same item resolved. No effort or interest in fixing the error.
Beware!

Never came. They were to arrive beginning of February 2022. The kept emailing they did not They dont have items. Purchased on sale. Last contact they were going to overnight May 6. Called May 7 to ask if coming today. They don't have item. Clearly I am frustrated. Several times I have spoken to them. Finally cancelled. Never again. Their service horrible. Don't expect to receive your order!

I ordered 2 matching comforters in December. In July I received one and the notice that the other was backordered until next January. Unacceptable. They will not match and waiting a year for an order is also unacceptable.
I have bought comforters from them in the past and been very pleased. But now I'm very disappointed. I am returning the one they finally sent and taking my business elsewhere.

I shop here frequently. I ordered 2 white hand towels in order to get free shipping. I received the order, but there was only one towel. I called and was told it was only washcloths that were 2 for 15.00
The towel was thin, and really poor quality. I was told to wash it and it would fluff up.
I can't return it because I'm handicapped right now.
Marshalls and TJ Maxx have superior towels for much less money. I'm done shopping here.

Charged 208 dollars for an order that went to my old address across country, although it is changed on their site. Refused refune without package, which went to an empty apt 2500 miles away. POOR SERVICE. Will never order from them again. My first call they did not even find my account under my phone. Horrible experience.

I returned a $400 purchase. Per UPS, The Company Store received it on 12/24. As of 01/19 no refund was showing on my credit card statement. I have called the company and at this time have been on the phone with them for 20 minutes (longer than it is taking me to write this review), trying to resolve the issue. They have confirmed that they received my return. Don't know what the hold up is.

Jan 7th I order an item. Crickets. I follow up with two more emails and nothing. Then, I call and the person says that they have to see if the warehouse can cancel it. Pathetic process. DO NOT BUY FROM THEM!

I ordered a down comforter that was never delivered, after 2 1/2 weeks. I checked with UPS, and got no info. I checked with The Company Store to cancel and get a refund. They cancelled, but said I will only get a refund after UPS delivers it back to them. You see the problem here. And Company Store is making their problem mine. I may never see that $269.38 again. It is highly likely that UPS lost the order.
They claim UPS could not deliver because of bad weather. Well, that explains 3 of the days out of 2 1/2 weeks, but not any other. They claim I cancelled with UPS directly. I did not. When I called Customer Service, I was transferred to a supervisor, who claimed I had asked to be transferred to her. I had not. Just all around mistakes that make for a terrible customer experience.

Horrible smell, like old fish... washed in hot water twice. Had to throw away. Disgusting smell that just got worse. Never again. Plaid flannel pajamas for my grandson.

I ordered shams to go with my bedspread and they were made from just plain fabric like the pillow cases are made from. Same weight and did not follow the stitching or design of the bed spread. They were little more than pillow cases. Flimsy and held no shape at all. I paid $90 and that was a sale price! I'll never shop there again.

Ordered a unicorn bedding set - sham, pillowcase, sheets - for my daughter's new big girl bed on Mar 23 & never received a confirmation email. I got an email 2 days later saying I left stuff in my cart & I'd assumed it didn't go through, which was weird because the payment method showed up in my account. I completed the purchase a second time &, again, no confirmation email but it did show up pending in my account. Called my bank to understand what to do & they said it'll stay pending until day 30 where it falls off the account unless they process the order. I called customer service & the lady I spoke with was difficult to understand & kept offering me free shipping for my order but wouldn't say "yes I cancelled your second order & sent the email" though I'd asked her to confirm in those specific words. I asked to be elevated to a supervisor which I was. Some lady in FL took over the conversation & I began recording the conversation in case I need it for the future. She basically said the warehouse has been doing inventory for over a week, they're behind & they will be wrapping up in 1-2 days, that I should see my shipping confirmation in about 2 business days. It's been 3 weeks since this conversation with the supervisor & I have not received anything - no shipping confirmation, no product. I'm just not understanding how this place is still in business.

I ordered a comforter on 12/11/21 and received an update that the item was backordered with a new delivery date in April of 2022. I did not receive the comforter nor an email from The Company Store indicating the item was delayed; in April of 2022, I contacted them again in May and was informed of a new delivery date of September 2022. Today, October 15 of 2022, I contacted them again to be told my item was discontinued. I asked to speak with a supervisor who told me it was not discontinued but would not be available until March of 2023 which is almost 1.5 years from when I ordered it. I received no updates at any point beside when I contacted them about the order. I am furious and told them I will never order from them again and to officially cancel my order as I can't depend on it arriving in March nor can I expect an update. They offered no other solution and thanked me for using their company... never again, beware of ordering from them and keep track of your order so you can cancel it after months of waiting.