The Classy Home has a rating of 4.65 stars from 17,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 5th among Furniture sites.
This company responds to reviews on average within 2 hours
This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++
Products used:
Palace Imports Jumbo Chest
I am extremely satisfied with my purchase from The Classy Home. Not only did they keep me informed every step, but the delivery company delivered on time and was very polite and professional. One piece of hardware was missing, but I informed them and it came in a timely manner. I would highly recommend this company for all furnishing needs.
Thank you for your wonderful feedback, June! We love hearing our customer's satisfaction with our service as we always strive to provide the best customer service. Looking forward to doing business with you again soon!
I made an order on July 29, it was delivered to me on August 21. The quality is very good, but my desk was damaged by the delivery man. I contacted The Classy home office and they promised to send me new parts to replace the damaged ones. We wait...
Great price. Fast shipping. Cheaper than I could get locally because my chair side table was small enough that I did not have to pay freight shipping.
Thank you for your feedback, Jason! I am glad you are satifsfied with our prices, shipping time and service. We look forward to serving you again soon.
You met my expectations, delivered and assembled it all with your White Glove service.
Very satisfied
Thank you
i Ordered four (4) lighted display cases. It was easy to track the shipment and the items were well packaged to prevent any damage. The items have exceeded my expectations.
Great price and fast shipping once it was picked up. It did take over a month to ship out, but it was also purchased right before Christmas
I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!
Rebecca, thanks for your feedback! We are glad that you are satisfied with your purchase. Looking forward to serving you again some time.
One of the panels on the extended table had a corner that was lifted/damaged. The process of showing and speaking to someone within the company was easy. I was very impressed with how fast they resent new panels to us. I would highly recommend the company.
Hi Francisco,
Your feedback is truly appreciated! Thank you for the taking the time to share you satisfaction with our service.
It was not a great experience. The delivery men struggled with moving the items in my house. They didn't seem to work well with each other therefore they struggled. They were banging the furniture and then tried to put the Chester turn so I wouldn't see where they scratched it up. I am in a ranch home with no stairs. This is first delivery where they struggled in this home.
I apologize for the inconvenience and frustration that you experienced during your recent delivery. We take pride in providing a high-quality service, and it is clear that we fell short in this instance.
I am sorry to hear that our delivery team struggled with moving the items in your house and did not work well together. We take these matters seriously and have taken steps to ensure that our teams are properly trained to handle all types of deliveries.
We understand that your Dresser was scratched during the move, and we apologize for this. In order to make things right, we have issued a refund of $300 so that you can have the item repaired.
Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.
Gorgeous style, incredible quality, lots of compliments! Excellent customer service too! Great price too!
Thank you Laura! We're so glad that you like your new chairs.
Quick and easy. Delivery took a month longer than expected, but that was the fault of the delivery service.
I was skeptical of buying a bed on line but glad I did. Communication with the company was great. The bed is beautiful. The men that put it together weee professional.
Thank you so much for your postive feedback! We really appreciate it.
Love the site. Good selections! However, I am Disappointed I had to wait to place this order, tried Friday and Saturday and was not able. Now the price has increased $40, very disappointed that I couldn't order it when I first tried.
Communicating about the damaged chair was not an easy process. It took a lot of back and forth to reach a resolution.
Yes, we all can expect delays in furniture delivery during this time. However when they deliver furniture and destroy your flat screen TV which the delivery guy admits to and puts on the paperwork and then they only want to give you $60! To replace it - are we kidding? - its not like it was damaged - it was destroyed! Tell me where you can buy a 40 inch flat smart screen TV for $60. Guess what you can't! Then less than one week after that delivery the brand new king bed frame collapses. You send photos that clearly depict the problem - there is no number to call - your hostage to the email and waiting for them to respond. Then you get the same question - EVERY OTHER DAY - "is it the rails or the slats". X3 - all the while you're sleeping on the floor. Not only do the photos show the problem you have to answer the same dumb question over and over. Then when you have no choice but to fix it on your own - they say they didn't authorize the repair. HORRIBLE POST PURCHASE CUSTOMER SERVICE
The bed is sturdy and perfect for my 8years son.
One part(no 6) was cracked and they sent replacement very quickly. We are happy with our new bed and looking to buy queen size bed if we find!
Hi Sahadev, We truly appreciate your feedback on our product and service!
We look forward to doing business with you again soon!
The site is easy to maneuver though and the prices are EXCELLENT!! On the other hand, the site does not advise you when prices are going to change. I placed a few items in my wish list box and the prices changed overnight. Fortunately, the staff member I spoke to, spoke to a manager and got the prices honored from me. If it wasn't for this issue, I would have rated the company with a 5 star
Shipping prices high, and the process to order an item and wait for store to be open is inconvenient
Looking forward to doing business with theclassyhome in the near future. I can find items on the website that I see in the retail stores for a fraction of the price. Great buys, 100% satified with my buying experience.
I wanted my table and chairs put together. I didn't know there was a chair for this. You should've made mention.
I tried to place this order last Friday but your system would not allow me to and I was never notified as promised when it was working,
I purchased two dressers, silver and white. They look very pretty and shiny. However, one of the knobs was broken and they both rock, so I had to put something underneath one side but they do make a presentation.
Hi Denise, i'm sorry to hear that you are having some issues with your dresser. Please contact our support team at Support@theclassyhome.com and we will make sure to assist you with your issue. Thank you!
I found this Asti bakers rack to match the dining room chairs I bought locally. The website was easy to navigate through and search for this item!
The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...
Hi Angela,
Your feedback is truly appreciated! We are so happy to hear that you like the quality of our products and most of all your satisfaction with our service. Looking forward to doing future business with you!