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The Body Shop has a rating of 2.25 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Body Shop most frequently mention customer service problems. The Body Shop ranks 652nd among Skin Care sites.
No positive highlights yet
I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. I use it on my face whenever I feel like my skin is looking a bit dull or tired. The moisturiser gives it a nice glow, with a fresh, dewy look. In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard.
I can't speak to their products as I placed an order and due to a technical issue with their site, was not delivered to the correct address. Customer service was unapologetic and offered no resolution as is their "policy". I was treated like a liar and a criminal. I felt if they were not going to replace the $100 order at no cost, the least they could have done was offer a discount off another order. I will NEVER shop Body Shop.
Brought my daughter who lives in the country a $200voucher for her birthday she couldn't use the voucher to order online? Wasn't told that when I brought the gift vouchers? Very disappointing? Totally ruined the surprise? Never again? Soo upsetting? She was excited to put an order in then was told she couldn't use them online? Will not do that again
I placed an order and it took 3 weeks to arrive. Their products are okay. Some products could use help.
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Explore our cruelty-free make-up, skincare, and hair care products. Ethically sourced, inspired by nature, The Body Shop is committed to banning animal testing.
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