• The Beauty Place

The Beauty Place

Overview

The Beauty Place has a rating of 2.14 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Beauty Place most frequently mention customer service problems. The Beauty Place ranks 780th among Cosmetics sites.

  • Service
    14
  • Value
    13
  • Shipping
    11
  • Returns
    10
  • Quality
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No response from the company either as far as customer service.
How would you rate The Beauty Place?
Top Positive Review

“Great Customer Service Experience”

Joyce B.
1/25/22

I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!

Top Critical Review

“Scam”

Keisha R.
8/1/23

Scam. Nowhere's do they tell you you're subscribing to pay $30 after a free trial or one day trial. Which they don't tell you is a trail and that you will be charged. Anyways with the purchase of your supposed one day trail, I didn't receive not a damn thing. You get nothing! STAY AWAY from these thieves! They are sneaky soulless snakes! Look for style info for free on Pinterest or Insta. Not from these scammers.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user joyceb324
1 review
0 helpful votes
January 25th, 2022
Verified purchase

I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!

Tip for consumers:
Read refund policy carefully before you buy

Products used:
Elta MD tinted sunscreen

Thumbnail of user paulac955
1 review
0 helpful votes
June 18th, 2022

Marion is so amazing, caring and so passionate about all her clients especially me!
My skin is so amazing after my facials especially the new one she has!
And omg my eyebrows always look so amazing she is fantastic at shaping them!
A pleasure to to go and I always feel fantastic after seeing her!
Thanks Marion you're the best!

Tip for consumers:
Great eyebrows great facials

Products used:
Skincare eye cream liar eye cream

Service
Value
Quality
Thumbnail of user mariafea
1 review
0 helpful votes
April 23rd, 2021

Life quotes page is such a wonderful seeing you a very brighter page. I am very thankful of this because i learn about this page. Thank you!

Tip for consumers:
definitely to this page

Products used:
Tshirt, bag, shoes etc.

Value
Quality
Thumbnail of user cheryls1327
1 review
0 helpful votes
March 1st, 2022

I ordered several Vital C products-facial cleanser, repair cream, eye recovery gel, and intense repair cream. All came quickly and the same product as I purchase at the spa, but at a much better price. I will continue to order from here!

Tip for consumers:
Great value!

Products used:
Image Vital C

Service
Value
Shipping
Quality
Thumbnail of user izzyb12
1 review
1 helpful vote
April 2nd, 2019

I recently started using this facial oil at night as part of my bedtime routine and its been simply amazing! The hydration it provides my skin makes it feel baby soft in the morning while reducing any redness Ive had to enhance a healthy much-desired glow. Totally worth the investment - just a few drops is needed at night this product will go a long way. 5 Stars- Hands down!

Thumbnail of user laurap531
1 review
0 helpful votes
April 19th, 2020

Tried The Beauty Place for the first time after seeing they carried Glo Skin Beauty products for half the price that I had seen elsewhere. I was even more pleasantly surprised to get delivery of said product within mere days, even during the coronavirus epidemic! It was well packaged, and a few samples of sunblock had been sent with it as a thank-you.

Thumbnail of user jasminev14
3 reviews
2 helpful votes
November 21st, 2017

Stumbled upon this site after looking to repurchase my favorite product. To my surprise it was so much cheaper than from all the other sites I was purchasing it from. I would definitely repurchase from here.

Thumbnail of user beckyd25
1 review
0 helpful votes
April 4th, 2017

I always look when I receive an email as this site offers best selection at best prices. Have placed several orders and always a good experience.

Thumbnail of user jessicam247
1 review
2 helpful votes
February 18th, 2017

I called in to make sure of the ingredients in the product I was buying. Customer service rep was helpful plus the product price was great and I even got free samples of other products with my order.

Thumbnail of user delaneys1
3 reviews
5 helpful votes
March 2nd, 2017

Bought a skinmedica product for a low price and got the order in 3 days. Happy with the product and the service. Will shop here again.

Thumbnail of user donar3
2 reviews
0 helpful votes
July 21st, 2017

Purchased from here almost 1/2 of what is pay somewhere else.! Got it quick. Real products... thumbs up

Thumbnail of user kellees
1 review
3 helpful votes
July 20th, 2016

I ordered two products and then realized a day later that I did not need them. I called the phone number gave them my order number and she cancelled it without any questions!

Thumbnail of user yotal
2 reviews
2 helpful votes
October 21st, 2014

I ordered TNS serum, eye cream and moisturizer and got all three for less than the TNS serum cost me at my doctors office! Great customer service, super fast delivery and NO shipping charges! I love The Beauty Place! I will continue to order all my products from them!

Thumbnail of user claudiar
1 review
1 helpful vote
January 27th, 2012

I placed an order on this website two weeks ago. I ordered skin care products and thinning hair shampoo for an awesome price! They emailed me a confirmation when I processed the order, and then got another email confirmation when the order shipped with a tracking number. It was regular service. I live in California and I got free shipping with UPS. I received shipment in 4 days! Surprised but very impressed. Will order again.

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Company Representative

Thumbnail of user jenniferr47
Jennifer R.
Typically does not respond to reviews

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