Hudson's Bay

Great custom service s support from KENNETH REYES - The Bay Customer Service Associate. He was very patient, supportive, and guided us through each step of the way on their policies and our new purchases.

Hello there,

I would like to show my appreciation for the service I received today at HBC Edmonton Southgate center. Ellaria and Emily in the shoe section patiently helped me with a price adjustment for a boot that I ordered online. I love shopping at HBC and the reason is not only for the products, but it is also for the people that give the best customer service.

Kind Regards,
Hoda

I HAD TO PUT THUS IN CAP CUS WORDS CAN'T DESCRIBE MY DISAPPOINTMENT WITH THE BAY ONLINE PURCHASE. I PURCHASED A PAIR OF BOOTS ONLINE FOR MY SON FOR CHRISTMAS ON DEC 16TH AND WAS ADVISED THAT I WOULD RECEIVE IT BETWEEN 3 - 5 DAYS FROM ORDER DATE. MY PURCHASE WAS NOT DELIVERED TO ME AND WHEN I INQUIRED ABOUT IT, I WAS TOLD TO ASK MY NEIGHBORS IF THEY HAD RECEIVED IT MY MISTAKE, WHICH I HAD ALREADY DONE BEFORE CONTACTING THEM TO INQUIRE ABOUT IT. I DID NOT RECEIVE A CONFIRMATION EMAIL THAT MY ITEM HAD BEEN DELIVERED AND WHEN I CHECKED MY TRACKING, IT STATED THAT IT WAS DELIVERED AT 2:33AM BUT DID NOT INDICATE THE ADDRESS IT WAS DELIVERED TO. WHEN I INSISTED THAT I DIDN'T RECEIVE MY PURCHASE, THEY JUST BRUSHED ME OFF AND TOLD ME THAT THEY WOULD JUST REFUND ME MY MONEY WITHOUT ACKNOWLEDGING THE FACT THAT I HAD EXPRESSED TO THEM THAT IT WAS A CHRISTMAS GIFT FOR MY SON. THEY WERE RUDE AND NOT ACCOMODATINH AT ALL, KNOWING THE FACT THAT THE ERROR WAS ON THEIR END. I WILL NOT BE SHOPPING AT THE BAY.COM EVER AGAIN, WHICH IS SAD BECAUSE I'VE BEEN SHOPPING AT THE BAY FOR A LONG TIME AND THEY HAVE LOST A LOYAL CUSTOMER.

After a terrible experience at Tom's place, I came to the bay to buy a suit. I was greeted by Pujal, an international student and employee of the Bay

He helped make the experience extremely pleasant.
His attention to my overall experience was that of a veteran in the I dustry, even though he later told me that he is relatively new to retail. This made it all the more impressive

He made the customer feel important, valued and did it in such a manner that I felt I was always being assisted by a professional.

If the bay has a management trainee program, I highly recommend he be considered.

He represents all that is great about Canada's openness to immigration and foreign students. He is a future leader.

I hope the Bay sees this.

Oliver
*******166

I had a very unusual and difficult watch strap to replace.
The repairman, Jeremy, was so pleasant and helpful. The strap was replaced very quickly in spite of Jeremy only having replaced this type of strap once before. I was very impressed! Thank you for such fine service and staff.

Having shopped at this store for over 5 years, I have nothing but good reviews to give of the Hudson Bay store in Nanaimo. The Manger Maureen Richardson, is superb in her leadership of employees and very understanding. Whilst the employees are courteous and go over and above in order to provide a superb customer service or order a product. Recently, Elizabeth in cosmetics not only assisted me but was dedicated in seeking further information. As promised she later took the time to call me be back with this information later that afternoon.

I do like shopping at the Bay and pretty good at not needing any help. If you need help forget, you can never find anyone available. That's managements fault.
Today I tried to call both the downtown and Metrotown Bay on the phone prior to going to make sure a specific coat was there. The phone in multiple department were never answered. I was using 2 phones simultaneously and going to each department. FINALLY I had got through to Sarah in the downtown dress department, who went over and beyond to help me on the phone and in person. The coat was too large so I repeated the process with Metrotown. I was finally able to get through to Helena, I have no idea which ladies department but she also went and look all over for this coat and put it on hold for me. These 2 women were amazing and helpful. It was refreshing that kind of customer service and I really appreciated their efforts.

Love the selection at The Bay.

Recently tried to use a new gift card online and it would not work. Called customer service and, although it took a while to sort out, it was not the customer service person's fault. He stuck with it, resolved the issue and and even sent me a new gift card to replace the one that wouldn't work without me even asking for that.

I was very surprised to read the low rating as I have dealt with the bay for years and have always had great service. If I wanted to return anything i purchased online or in person I have never had any problems. I usually return items because I order it in 2 different sizes. I love the bay

Wow! I walked by and decided to purchase a lipstick at the MAC counter in the Waterloo Bay in Conestoga Mall...but, came out with a wealth of knowledge and some beautiful new products. Randy was so kind and helpful. I am so excited to try my new makeup! What a great experience!

Went to The Bay Kingston and spoke to Karen in furniture. She was very knowledgeable and extremely patient and helpful.

The worker with the tran ID 0892 ************** was absolutely amazing, he worked tirelessly to ensure that i was satisfied with my purchase and was very kind. I highly reccomend visiting hudson's bay not only for their amazing products but their even better staff!

Thomas is a great manager at Sherway, he is very patient, very attentive, very responsble and took his time from his busy schedule to make things right for the customers. Shopping at the Bay at Sherway is a pleasure experience for us. Thanks Thomas for the follow up on our purchase.

I recently had a pressure to shop at Dior section of Hutson's Bay located in Hillcrest Mall. I was assisted by sale's person Raissa who was very pleasant and friendly. She is professional, well familiar with products and can give the best advise. Will definitely go back in the near future.
Inga

Love Hudson Bay. I don't have any return issues but I take it to the store for a refund. I will have it mailed but I'm close enough to a store. I shop online on their website a lot.