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  • Hudson's Bay

Hudson's Bay

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Overview

Hudson's Bay has a rating of 1.23 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hudson's Bay most frequently mention customer service, gift card, and final sale problems. Hudson's Bay ranks 440th among General Apparel sites.

  • Service
    130
  • Value
    115
  • Shipping
    107
  • Returns
    104
  • Quality
    104
Positive reviews (last 12 months): 1.9%
Positive
1
Neutral
0
Negative
53
49
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The Bay has outsourced their customer service to a company that provides no customer service.
  • I could return the item to Hudson bay, but now the item is no longer on sale at the other store.
How would you rate Hudson's Bay?
Top Positive Review

“Generally good experiences”

Sherri A.
10/8/20

Love the selection at The Bay. Recently tried to use a new gift card online and it would not work. Called customer service and, although it took a while to sort out, it was not the customer service person's fault. He stuck with it, resolved the issue and and even sent me a new gift card to replace the one that wouldn't work without me even asking for that.

Top Critical Review

“After sending cosmetic product already expired (more than a year). No refund as promised.”

Renee B.
8/17/20

I returned the item as requested and tracking number confirmed that they received it but nothing happen since then (no refund - no response). Of course, I sent an email and they mentioned that they will respond to my email within 2 or 3 days, but again, no news from them. What kind of business treats their customers that way? The amount of my invoice was more than 600$ for multiple items. Very disappointed.

Reviews (227)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) hudson bay (30) credit card (13) gift card (19)
Thumbnail of user andreas1913
1 review
0 helpful votes
November 25th, 2022

I love the Bay! Yes, it is true that there are fewer sales people around, but those who are are unfailingly polite and over 90% do their best to be accommodating. I particularly wnt to commend 2 women at The bay downtown {Georgia and Granville, Vancouver} Angelina and Leila. Or is it Layla, are stellar employees. They always go the extra mile, brimming with good humour and a positive aura that is infectious. While they both work in fragrances, Angelina assisted me with a Dyson hair dryer purchase that was a bit challenging. Layla was very kind with a perfume purchase. I have bought handbags and found the staff knowledgeable and helpful, Women's wear, on both the 2nd and 3rd floors, the bedding staff are also very proficient. I think any negative reviews must be one offs. I only hope that The Bay never leaves
Andrea S Vancouver, B>C>

Products used:
Handbag, hairdryer, bra, sheets, towels, perfume

Service
Value
Quality
Thumbnail of user amala94
1 review
2 helpful votes
November 24th, 2021
Verified purchase

I was looking for a coat and did not find my size. I asked the customer service person ( her name is Nisreen) in the woman's section. She went extra mile to look for my size on the racks then she ordered it for me online and shipped it to my address!
I received it after 3 day! And I loved it!
Thank you Nisreen

Thumbnail of user amyy20
11 reviews
22 helpful votes
February 19th, 2018

I have ordered from thebay.com numerous times. Of all the times I have ordered there has only been one time that was a negative experience but I was able to easily contact customer service for an explanation. Some items show in stock but ship from individual stores vs the warehouse, these items can sometimes not end up being shipped. I think they have a great selection, great sales and awesome brands to choose from. I have to dock a star on my rating as I do not have a Bay Card, nor do I want one, so I have to spend $99+ in order to get free shipping (unless it is a beauty order). If you have a Bay Card the free shipping threshold is lower. Also, most additional coupon code discounts are for cardholders. Returns are easy when you do with within the listed time frame and in store. I have never returned via mail. Shipping has always been super quick and shipping charges are reasonable if you dont hit the free shipping threshold.

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About the business

Hudson? ۪s Bay Company (HBC), founded in 1670, is North America? ۪s longest continually operated company. Today, HBC offers customers an unparalleled range of retailing categories and shopping experiences internationally. In Canada, HBC operates Hudson? ۪s B...

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