I'd rate this business zero stars if it were possible.

I live in a rural area and delivery instructions are beyond helpful to find my residence. Amazon can follow instructions with no problems, so I figured I would try theautopartsshop.com. Terrible decision. I ordered one factory rim from their website and provided delivery instructions.

My expected delivery date passes by and I wait a few more days after with no package. I reach out to customer support, and they tell me the package has already been delivered. You can imagine anyone who NEEDS a new rim because their original rim had a leak would know if their package arrived or not; it's the difference between being able to drive or not. They provide a UPS tracking number that says it was delivered, but clearly, it was not delivered to the correct address.

I requested a refund for the order that I never received. Emailing customer support goes on back and forth for almost a month at this point. When they tell you they will call you on a specific day, they won't call you at all that day or notify you.

They can email you for an entire month but can't just email you a resolution or answer your basic question. In my case, my request was for a refund. Any normal business would either say yes or they'll tell you no and provide a reason that of course will leave the customer upset but they at least have their answer. This company will beat a dying horse for weeks and weeks, providing you with no answers.

Pradeep Kumar Movva has been the person of contact, and the customer support he has provided has been terrible. I wouldn't even label it as customer "support" because they clearly do not care about their customers or value their time.

I will never order from this company again because of how unprofessional and inconsiderate they have been. To this day, I still do not have an answer from them. I've already told them since they can't follow through on an agreed time to talk and have already wasted my time, they can feel free to call and leave me a message but I highly prefer it in writing via email so I have records of our conversation. They proceeded to say they need me to arrange another time to speak - or another time to not follow through on their word, basically.

Advice to the company:

You can market yourself, have great products, but if you continue to show customers that you do not care about them, their time or money, then you'll be out of business because of it.

A good customer service representative is understanding, acknowledges the customer's concern, provides a solution and informs the customer of the company's policies, especially when it's not in favor of the customer.

In contrast, your customer service is unapologetic, provides no solutions for the customer, shows no concern or sympathy, avoids addressing the issue and takes days to respond with a generic response saying someone else will be in contact. Either follow through on what you tell your customers or follow up and keep them updated with relevant information.

"The customer is always right" isn't always true, and when they request for something that's outside of what you can do, it's your job to be understanding, ADDRESS THEIR CONCERN, educate the customer on your policies and highlight what you can do for the customer. You need to make customer service a priority.