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The Animal Rescue Site has a rating of 3.74 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Animal Rescue Site most frequently mention many items. The Animal Rescue Site ranks 21st among Pet Supply sites.
No positive highlights yet
I have been purchasing from them for years. Never had a problem with them either with delivery or items purchased.
I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.
I ordered gloves as a gift. They are arrived on time and were so cute and of good quality. I plan to order some for myself!
It took 9 days, from the time I ordered my item, and they paid themselves from my account, for them to ship it. Then they sent me a tracking number that changed the arrival date, every day after it didn't arrive. According to the tracking info, it's been stuck in Fife WA for four days. Every time I order from this company, the shipping time is ridiculous. I get online purchases coming from overseas, quicker than this US based company.
Plus the sizes are so inconsistent.
Love the concept but their Customer service needs a revamp. Done with them.
Unsubscribed.
Products used:
Pajamas
I have been purchasing from them for years. Never had a problem with them either with delivery or items purchased.
Tip for consumers:
Love them, never had an issue with delivery or item's purchased.
Products used:
Shirt, Boots, Glover, etc.
The animal rescue site is part of greater good charities which donates money to other charities. They are based in Seattle, Washington. I have purchased a lot of items from them, and love it! It is true that many items are made in China, as is true of many affordable vendors. They also have a lot of fair trade clothing and jewelry which is also eco-conscientious if you prefer to go that route. I have purchased a mix of both fair trade items and items made in China. If you look at item description and other item details you can see whether you are buying fair trade or something from China. And by the way for those who are concerned with whether or not the animal rescue site is legit, it is part of greater good charities and they can be found on Charity Navigator. Look up greatergood.org and you will find them on Charity Navigator. It is consistent with the information on the animal rescue site. I have added some images of just a handful of items I have purchased from greater good.
Tip for consumers:
There is a flat fee for shipping no matter how much you spend, and different shipping options (standard, priority, 2 day). They have free shipping promo codes every so often around the holidays and other times. Promotions are constantly changing, so if there is something you like that is full price and can wait a bit, it likely will go on sale at some point during the year. Once an item goes on sale you need to act fast.
Products used:
I have purchased so many items from this site. Fair trade scarfs, dresses (casual), jewelry, storage bins, silicone pans, aprons, Christmas ornaments, shoes, knitted hats, slippers, pajamas, ceramic travel mugs, magnetic notepads for the fridge, sweatshirts...I started out just buying costume jewelry that I thought was really cute to see how it was. I loved the costume jewelry so much I started slowly buying more and now I sometimes have difficulty spending less than $50 when I buy from the site! They sell almost everything kind of like a department store. I did not comment on returns because I have yet to return an item. I believe they have a 90 day full refund for most items but not sure what you would need to pay to ship items back.
Alicia,
Thank you so much for your support of both GreaterGood.com, where you do your shopping, and the support that these purchases provide to our many causes in partnership with GreaterGood Charities. We appreciate your support and we are happy to hear that you are enjoying your purchases from us.
The 3 stars is due to the customer service and return options. I've bought many items off the site and am typically satisfied. My last purchase was disappointing. I ordered a sherpa hoodie and sherpa SLIPPERS. Imagine my surprise when my "slippers" were actually sherpa-lined plastic clogs (feel like crocs). When I inquired about exchanging, I was referred back to the site and found I could ship back at my cost, and the whole process would take about a month. Well, pointless for me since the cost to ship back is almost what paid for my non-slippers. However, if I make any future purchases, I will see if I can order it elsewhere first (heard some items on Amazon) that has much better customer service and return policy.
Products used:
Loved everything I ordered but my non-slippers advertised as slippers
Hi Tiffany, thank you for your taking the time to leave a review. I am sorry to hear that you are not satisfied with our return policy. The reason we cannot pay for returns is due to the nature of our business. We first, offer very discounted shipping to you initially, but due to us donating percentages of our revenue to charity we also cannot afford to pay for returns.
I have bought many items from this site. Flip-flops, raincoat, dress es, shorts, blanket even dish towels. I have not once been disappointed. The quality is great for the cost. I recommend the site every time I get a compliment on what I'm wearing and that's often!
I have a lot to choose from them and there are the cheapest for what my cat needs. They have fast delivery and the customer service is excellent too.
Products used:
Cat stuffs
Grema, thank you for your kind words. We would not be able to accomplish all that we do without you.
Getting mad reading the reviews! Lots of these negative reviews are only because they don't like the outcome of their clothes! Hello this is a donation site! I do not work for this company but I must say if people are so against what the causes are for why are you buying from them or just leaving a bad review! I paid money towards this company on till they all have a home sweater and it came fast and fit great. Its lasted me 5 years and in the photo u can tell still great!
Thank you for supporting the many various causes we raise funds for. We just hit our 60 million donated mark in October and we couldn't be more proud of the customers such as yourself that contributed to this achievement.
I've ordered twice from this site. Never had any issues and the clothes I ordered are high quality for the price. I'm a Dog Trainer, and like to wear the sweat pants with the dog paw on them. One pair of sweat pants has lasted 4 years without a tear, rip or hole. Definitely not a scam site.
Although I remain disappointed in that my nieces never received their Christmas gifts, I applaud the site's full refund for my nonreceived purchase. I would consider purchasing again IF alternative shipping options are offered
FP, My sincere apologies that your order never made it for Christmas. Even though it was the shipper that mishandled your item, it is still our responsibility to make it right. I am happy to hear that you received a full refund for your purchase and I hope that you will allow us to do better in the future.
Will NEVER NEVER EVER consider "purchasing" from here again. If I want to throw my money away I don't need to give it to these people.
Just FYI, this company DONATES to animal shelter for animals that need our help! There is NO LAW that says you cannot wear clothes or your dog wear clothes made from the red, white & blue flag pattern. It's just showing pride & love for our country! Idk what political party you are for, although I can guess. It's not illegal to even burn the flag since 1960. Look it up. The flag doesn't have to be thrown away if it touches the ground. These are just untruths & uninformed people's opinions. I say me & my pet will wear our American Flag proudly because we are proud to be Americans & proud of this company!
Tip for consumers:
This site is not perfect, but please try to remember it is charity. Also remember that some of us love flag clothes for our pets abd ourselves especially on Independence Day!
Products used:
Dog tooth wipes and cleaner for their teeth.
Jay,
Thank you for your support of the Animal Rescue Site and our many causes that we support. We appreciate your words and hope to provide you many more years of items to enjoy all days of the year.
I ordered quite a few items from this site recently, and then just sat back and waited, hoping the items would be usable. Have received two out of three boxes, and every single item will either work for myself or as a gift. Very cute items, well worth the price, especially since they seem to be having a lot of holiday sales right now. One top I had seen on other sites (for a lot more money) was a really nice surprise, as it actually was true to size, and usually those "made in China" types of tops run really small. I had been prepared that the $120+ I wound up spending might be a washout, but decided not to return anything because it really is a good cause. However, since everything fit fine, and I love the purses and I just received the cute mugs and love them as well. Definitely five stars from me.
We've bought several pair of flip flops. They are comfortable and holding up even after 2 seasons. Shipping isn't the fastest, but nothing to complain about. We've never had to contact customer service, so can't comment on that.
I have bought items from the animal rescue site many times. I am usually very satisfied
I love their shower curtains and blankets.
I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.
I saw an ad in my newsfeed from this site. I love them for their donations etc but I was highly offended to see their current promotion on The 4th of July was a flag shall. Literally the flag. All comments were negative. No feedback was provided. I'm livid at the company that I mistakenly thought did better.
I admire some of the good this organization does. But why advocate for suffering elephants then make elephant jewelry with a saddle on its back? Don't they know the suffering of elephants giving tourist rides?
Products used:
None
Great for holiday/gift shopping! Lots of amazing merchandise for a cause.
I've purchased a king size paw print blanket and it's my favorite.
My post office mishandled my most recent package and after it had sat for two weeks without a scan and the post office claiming they didn't have the package I reached out to Animal Rescue Site. They immediately offered a full refund or to reship the items since they were still in stock. The one thing to watch out for is a lot of their clothing is hand wash only (and the rest should be washed on the gentle cycle). I don't buy the hand wash clothing and have never had an issue with the other clothing.
After seeing the horrific images from the dog eating festival in China, it seems ironic that an animal rescue site would sell so many items made in China. I threw the shirt away that i ordered when I saw it was made in China. Unfortunately, they don't state what country an item comes from so you can make a decision. They just list "imported." Buyer beware.
I have purchased from this website many times over the last couple of years. Everything I have received has been great quality and super cute. I've also received each shipment in less than the amount of time that they have given. I will continue to order things from this company. They have never let me down!
I ordered a week ago, then I read the reviews here and got worried but I got my package today and I am 100% satisfied with the fast delivery and quality of the 2 pajamas and 2 travel mugs, super cute and well made.
I have ordered any number of items over the years: they are always delivered promptly and are exactly what I was expecting to receive. The quality is just fine, and ive never had a problem or issue with anything.
Lisa, thank you for your kind words. We work really hard to meet all of our customers expectations and provide the best quality service to resolve any issue should something go wrong. Thank you for your support and the support of all the causes we support.
Reading some of these bad feedback makes me really sad! The feedback isn't about if your item is too big. Or the handbag you received was much bigger then you thought! They post all their measurements on their website. So it's not their fault you didn't check the size! It's supposed to be about the quality of the item you received & your service you get from this company! By YOU GIVING BAD FEEDBACK YOU ARE ONLY HURTING THE ANIMALS! I have bought for many years from this company. And the products have always been very good & their service has been superb! Plus by buying from this company your helping to feed the stray animals! So quit whining & move on, if your not happy that your shirt didn't fit!
Products used:
My pajamas
Linda,
Thank you for your kind words and thank you for supporting the Animals. We cannot do what we do without customers like you. Where there are circumstances with a customer's purchase that we didn't directly cause a problem we do encourage our customers to contact us in any form they see fit and we will be happy to offer solutions to our customers to improve their experience or buying decision. And of course we would prefer that our Customer Service team is contacted to try and resolve an issue before a review is written.
Your support is very much appreciated as we try each and everyday to make the customer experience a positive one.
Thank you,
Jodi
Clicks only slightly work. All is donated to Greater Good and a small amount of your money goes to Animals. The point of the click is to get you to buy merchandise and donate. Those who fly animals out of harm left Greater Good because of it's deceit. It's better to donate directly to those who actually help animals.
Wings of Rescue is a legit place to donate that's actually saving animals. They used to partner with Greater Good but left. That tells you something.
Tip for consumers:
Go to a site that is helping the poor animals and saving their lives. Greater Good/Animal Rescue is a sham.
Products used:
Boots, other merchandise. It's from China and very poor quality.
Anna
I am sorry to hear that you don't feel our Click to Give sites are supporting animals as we indicate. Our clicks are free to you because of the advertisers that place ads on our Click to Give sites. They pay the funds that go to support bowls of food and other animal related support. Yes, we also have an E-Commerce site that sells merchandise for GreaterGood.com, but proceeds from that for profit site go to our non-profit partner GreaterGood Charities to provide additional support and aid. Feel free to check out GreaterGood.org to see where your money goes to support animals and our many other causes that we support that include Breast Cancer, Autism, Diabetes, Alzheimers, Literacy, Hunger, the Rainforest and Veterans.
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The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...
Thank you Fiorella for your kind words. We would not be able to do what we do without the support of customers like you.