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The-real-real.com has a rating of 2 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. The-real-real.com ranks 139th among Customer Service sites.
The real real is a great place to buy and sell authentic designer items. Each item is verified by a professional team to ensure its authenticity. Prices are also often quite reduced. There are a lot of additional costs such as shipping, taxes and gst that piles on top, so make sure you look out for sales!
I just sent in a review of 3* on the real real's inadequate customer service. Site Jabber changed my review from 3* to 5*! TRR customer service has changed. The long hold times remains the same but remote reps are no better than robots. It took 7 calls between 8am and 2:30 pm to reach a US based rep who sent a message to the warehouse about the items missing from my box. Remote reps would only deflect onto UPS saying they would pay. The mistake was clearly the warehouse. This dishonesty factor of making UPS pay along with inadequate customer service has me concerned as a buyer and seller.
I just sent in a review of 3* on the real real's inadequate customer service. Site Jabber changed my review from 3* to 5*!
TRR customer service has changed. The long hold times remains the same but remote reps are no better than robots. It took 7 calls between 8am and 2:30 pm to reach a US based rep who sent a message to the warehouse about the items missing from my box. Remote reps would only deflect onto UPS saying they would pay. The mistake was clearly the warehouse. This dishonesty factor of making UPS pay along with inadequate customer service has me concerned as a buyer and seller.
Tip for consumers:
1) Site Jabber changed my rating of TRR from 3* to 5* after I certified my honesty
2) The Real Real says they are now "globally inclusive" but customer service has become a nightmare.
The remote reps (who are almost always answering) are able to communicate but inept at problem solving. Holding others rather than TRR accountable is dishonest. It took 7 calls to get a US based rep who easily addressed my problem
Products used:
I cannot provide a picture of inadequate human interaction
The real real is a great place to buy and sell authentic designer items. Each item is verified by a professional team to ensure its authenticity. Prices are also often quite reduced. There are a lot of additional costs such as shipping, taxes and gst that piles on top, so make sure you look out for sales!
This store is horrible, I have tried repeatedly to unsubscribe from their emails that they send every day, many times a day and they refuse to remove me from their list. Horrible company and dishonest people, I would never buy from this store. Horrible experience.
Tip for consumers:
Don't sign up for emails, they will NEVER remove you.
Products used:
Email, online customer service
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