I was unable to checkout with my preferred method of paypal, which is typically what I use the first time I order from a new site. The checkout process simply hangs forever and does not go through, with paypal. Had to use a credit card, which I'm very unhappy about.
Bought a bike yesterday and paid, only to have been informed today that the bike was sold out and had to be refunded the money. Missed out on the bike I wanted and was forced to fork over more money for a similar but different bike. Hopefully this one will go through, otherwise I won’t be coming back
it was good but i don't know why i didn't get free shipping on a pair of 435 dollar skis but thats pretty lame
The site offered free shipping but upon checking out I was advised that I needed to pay shipping. I contacted customer service and they agreed that the item stated free shipping but it "must be a mistake" and were unwilling to stand behind what THEIR site stated.
You gave me a code to get a discount and the you said it was no good. Why bother. I tried entering my information 4 times before you accepted it
Easy to search and filter. Nice photos. The jacket I bought was a bit too small. I was told not to do an exchange - that it's better to do a return and re-purchase in the new size.
I will not be buying any clothing from The House again, as return shipping is not covered, and exchanges are not really done. Too difficult and risky.
Pop up with additional 5% off, said to redeem at checkout, which I tried twice, and that didn’t work. Still ordered my item, But I really wish those pop-ups would not be presented if they really don’t work.
It would NOT take a Paypal balance payment, even though I had a good balance.........!!! sat and churned and churned, even with cookies turned off!!
the first time I ordered my card got charged three times, then the order cancelled. I finally fixed it via phone with Tabitha who was helpful
would not honor my code of perkspot15 even though it says that you will honor it on already discounted items.
I had a discount code for 5% off and it said it was validated, but didn't get me 5%. I even have a picture of the code saying it's worth 5%. Other than that I would give 5 stars because I live chat guy was awesome helping me out.
I did not get the right size boots, had to return. And I was promised two-day shipping, but I got regular shipping which took five days.
you offered me a 5% discount before I left the site and then told me that it was invalid because the product was 2019. Pretty poor and deceiving.
All my jackets are medium or large .but this coat .i figure i would order a large but it was very very to big i figure they have put the wrong ticket it should be an XXL .that's what my brother wear usually and it fit on him good .so no way it was a large
I placed an order and called 5 minutes later to change the order to the correct bindings. After a 20 minute hold I was told I couldn't change the order........... are you kidding me.
Had to start over; first time ordering with Paypal didn't work well. I was trying to send this package to my work address as my home porch isn't safe for large packages...not sure if that was the issue or not. Had to go back into Paypal, add my work address officially, then go back to your site.
1 day shipping was $34.99, so I shopped for more. Then to find out that shipping jumped to $69.99. Not impressed...
The site has a crazy amount of bugs. The bindings I purchased listed 2 different sizes "L/XL" and "L/XL (9-14)" but the "L/XL (9-14)" were actually out of stock. I spoke with a customer rep and was told that it was a 'entry error' and that the "L/XL" were actually in stock. As this may be the case, this is just and example of how it may be difficult for a user to navigate the site without assistance from a rep.
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