• The House

The House

Overview

The House has a rating of 4.72 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.3%
Positive
5
Neutral
0
Negative
1
28
See all photos

What reviewers want you to know

Positive highlights

  • The site was good, talked with customer service, let em know there was a Grammatical error and got a discount.
  • Easy shopping experience I always have confidence in.

Critical highlights

  • Checking out was an issue when neither of my credit cards would work, and wouldn't work via a phone order either.
  • somewhat annoying, received a discount code, tried to cut and paste did not work and couldn't find the code again.
How would you rate The House?
Top Positive Review

“Online buyer for the first time of leggings from this website.”

Олежа g.
3/20/24

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Top Critical Review

“Glitchy Website”

Isaiah R.
1/18/24

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.

Reviews (199,853)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (373) shopping experience (107) coupon code (56) credit card (59) quality products (38) promo code (54) discount code (62) cyber monday (28) shopping cart (28) redemption code (22)
Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 20th, 2024

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user makiligrenelyn
1 review
0 helpful votes
January 16th, 2024

It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!

Thumbnail of user ryano452
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.

Tip for consumers:
Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE!

Products used:
Complete Skateboard

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobb1966
1 review
0 helpful votes
January 13th, 2023
Verified purchase

Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!

Thumbnail of user michaelb9686
1 review
0 helpful votes
January 11th, 2023
Verified purchase

I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.

Thumbnail of user jesseb672
1 review
0 helpful votes
October 21st, 2022

Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse!

Tip for consumers:
Be patient and courteous with customer service folks just like people serving food to patrons.

Products used:
Thule evo Probar

Service
Value
Shipping
Returns
Quality
Thumbnail of user mitchella27
Mitchell A.
1 review
0 helpful votes
February 22nd, 2020
Verified purchase

Very well layed out, easy to shop. Payment selection is nice, straightforward ordering. Very intelligent website - Thanks !!

Thumbnail of user deang234
1 review
0 helpful votes
January 13th, 2023
Verified purchase

Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.

Thumbnail of user rustyw50
1 review
0 helpful votes
February 17th, 2023
Verified purchase

This was my first time ordering from The House, I was a bit skeptical at first, but after reading a few online reviews that seemed to be honest, I decided to go ahead and make a purchase from their website. My order came quickly and in perfect condition. I would definitely recommend them to my friends and family and will be shopping from their website again in the future.

Thumbnail of user alank569
1 review
0 helpful votes
December 17th, 2022
Verified purchase

Great starter FRAMED Impact BMX bike for $69. We bought and donated two for 9 and 13 year old boys whose family lost everything from hurricane Ian in Fla. And needed help for Christmas. There was a delivery charge due to size and weight but they came quick and were well worth it.

Tip for consumers:
There is free shipping but not on large bulky items which is understandable

Products used:
Bikes

Value
Shipping
Quality
Thumbnail of user joanj110
Joan J.
2 reviews
0 helpful votes
July 9th, 2020
Verified purchase

Everything great except this survey as I have limited time right now and am anxious to get back to order confirmation.

Thumbnail of user josef458
3 reviews
0 helpful votes
January 10th, 2023
Verified purchase

I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.

Thumbnail of user claysonk
Clayson K.
1 review
0 helpful votes
February 5th, 2020
Verified purchase

Reviews are very helpful, easily navigatable website although a lot of things to choose from can be a little overwhelming (many links in the navigation bar at the top)

Thumbnail of user andrewf1074
1 review
0 helpful votes
July 10th, 2022

Very good experience - ordered a skateboard for 50% off, chose free shipping instead of $10 for guaranteed 3-6 days. Arrived in 5 days with tracking from Fed Ex. Board as expected, minor shop marks but zero problem with that given the size of the discount. Overall very satisfied.

Service
Value
Shipping
Quality
Thumbnail of user eleanorb67
Eleanor B.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

This item seems to be exactly what I need. Hopefully it is warm enough for a cold water swim that the front zipper is long enough for a comfortable in and out. I would have liked to have a size chart but it was not available so I choose a slightly larger size then I would have ordinarily.

Thumbnail of user benjaminx1
Kevin Z.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

I am happy that I can input my shipping info, then adjust my shopping cart without having to re input my info.

Thumbnail of user guirtonk
Guirton K.
1 review
0 helpful votes
February 1st, 2019
Verified purchase

The House has become my favorite online store. Huge selection of top branded products at very reasonable prices. On top of that no tax and free 2 day delivery and nice customer service. Even Amazon cannot beat that.

Thumbnail of user chrisr528
Chris R.
1 review
0 helpful votes
January 5th, 2019
Verified purchase

This shop rocks - prices are very competitive and customer support is on point! Need stickers though! They send free beanies :-)

Thumbnail of user anonymousk859
anonymous K.
2 reviews
0 helpful votes
April 24th, 2020
Verified purchase

Stop with the pop up CS Bot...Too many interuptions...otherwise I just found your site and really like the selection and pricing.

Thumbnail of user claudiaa120
Claudia A.
1 review
0 helpful votes
June 6th, 2020
Verified purchase

Wish we could get it now instead of waiting. Weather is nice to be indoors waiting for his bike! He's exited!

Thumbnail of user crystala136
crystal a.
1 review
0 helpful votes
July 9th, 2020
Verified purchase

good but it would be nice if you said that these were in mens sizes before the end. but it was confirmed mens at the end

Thumbnail of user pennyh293
1 review
0 helpful votes
January 13th, 2023
Verified purchase

An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.

Thumbnail of user stevel2269
1 review
0 helpful votes
April 17th, 2023
Verified purchase

Always have had excellent service from this company and will miss the interactions with them that occurred with each of my purchases from them over the years. Wishing all of you peace, joy and satisfaction in your future endeavors!

Thumbnail of user anonymousb375
anonymous B.
1 review
0 helpful votes
March 1st, 2019
Verified purchase

Your selection qty is true. I've noticed if it's not on your site, you don't have it. Easy to find items

Thumbnail of user ernestop67
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

Usually when I place an order
It's at my door in less than a week. This one took longer than that but it's
Okay you
Guys have always had great customer service and great products thanks for everything guys and awesome work

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From the business

On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982

Company Representative

Thumbnail of user ryang19
Customer S.
Typically does not respond to reviews

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