The House

love the selection and the sales but sometimes it gives you a coupon because they ran out of something. its only like 5% but those coupons rarely work in my experience and thats a bummer.

order would not go through with paypal payment - paypal even sent message saying payment was ready to go but your website checkout froze up and would not advance

The website check out didn't work for me for about 3 hours. It took several attempts before my order went through.

good, except photo does not show full product (straps on bike helmet) and description did not clarify. I hope it has sufficient straps.

The House has an awesome selection of quality products. So I went Christmas shopping online and they were offering 15% off on products over a certain dollar amount. When I went to check out, the discount did NOT apply to this product. THIS IS FALSE ADVERTISING. Please don't lure us into your sales only to find out…surprise…not really. I'm super frustrated with The House right now and will curb my spending there until they become a trustworthy store.

Shoes I've always been good, however the snowboard gear I bought all fell apart within the first couple months

Would have liked to see an option to select multiple categories at one time when filtering search results

I had asked for a list of all things I needed for my daughters snowboard. They said bindings but didn't' say I needed a specific brand. The call to customer service took over 10 minutes each time. They did send me a label to return it but now the sale is over and I had to pay $50 more to purchase the correct ones.

Did not have a medium size compression sack in stock, only large and small available. I would have liked a medium as well to take my cost over $50 so I could have had free shipping. My cost was $50.66 which included tax and shipping.

Free shipping, yay!!!! Although, returning items isn't the easiest experience. I feel you make it difficult so that someone might think twice about returning an item. Take note on Zappos and Amazon's return process. Supper easy with great customer service from these companies.

The email your company sent me had an incorrect Customer Service phone number. The website had the correct one and it was different by one digit.

I had to place a "replacement" order and they told me to refuse the first shipment when it arrives because they could not issue a refund for the misapplied coupon.

Would have given 5 stars, but it said free shipping then at checkout there was no free shipping option. I'm sure the product will be great though!

Great prices! Great value. Package came pretty quickly. When it arrived, package looked like it had been through a war. Smashed and barely held together with tape. Grateful to have received entire order, but disappointed in the condition of the box it came in.

The first time I ordered i was told that my shoes would be here by monday and they will not be here by then. I am going to have to have someone here to pick them up for me, which is not that bad, just kind of a pain.

Wanted to buy a $100 gift card. Not available. Had to buy a $75 and $25. Chat screen kept overlaying the right side of the screen. Didn't want to chat. Didn't see how to get rid of it.

somewhat annoying, received a discount code, tried to cut and paste did not work and couldn't find the code again.

search bar navigation is not that great. many items in search negate reason for search since they are not excluded from actual search.

It's a very good experience except determining the sizing. The sizing chart I clicked did not show the corresponding number to my normal US shoe size. So I'm guessing I chose the right number for my size 8.5.

the site says free shipping over $50.00 and when we checked out there is a charge for shipping with no way to get around it.

There were two ads 1) for 10% discount (Framed10) and 2) for 5% discount (CR8888). Neither was accepted. Why did page show them if they wont honor them???????

couldn't pay with paypal cause it would not change my email. put 2 items in the cart by mistake, had to start all over to get it out

No one available to answer phone. Stuck because its a clearence item, unable to apply coupon code did not go through. Now i will have to call tomorrow during work.