The House

There is a big message at the top of the main menu screen that says free shipping on orders over $50. However my order still had a 25 dollar shipping fee charged. Whack (hannibal burress voice). Don't headline something for everyone to see and then not fulfill.

Couldn't checkout thru befrugal.com. couldn't get the discounts, promotions, or cash back. Very disappointed

First of all, I could not pay with my AMEX card, why not?? Took for ever to get the PayPal working!! I tried to change the address 3 times and it always went back to my old address. Terrible website...:(:(

Unhappy customer ordered an item that gave me an acceptable delivery date a week after they changed the shipping date and never gave me a confirmation on when it would arrive! I didn't try to contact them via the telephone and email and have been unsuccessful through both methods multiple times.

Let me say this is based on the online shop I cannot say what the actual store is like and hope they are a better experience. I bought skis online with bindings for a graduation/Christmas/birthday present. I use to ski a lot but had to let that passion go due to new babies and graduate school. My wife encouraged me to buy some skis and pick up my old passion because she is awesome like that. After finding what appeared to be bindings and ski combo that looked like a steal I bought them. Big mistake. After getting skis and a mangled box of bindings I went to the shop to get them attached. The first attempt the bindings did not have brakes. The second attempt the brakes were wrong. The third attempt the bindings were incompatible. After several calls to customer service I never once got an We're sorry or let me make this right. To say that I am disappointed is an understatement. I now have no skis and the season is nearly over. I have to reship the skis now and hope they are competent enough to issue a refund without issue. I cannot stress enough to never order from this company

Received all products. However my Christmas was ruined due to your website switching me from the Free Overnight to a paid ground service which I got after Christmas. My 12 and 10 year old kids were more understanding than I. I spent over 1k dollars and the level of customer service was a grade below a Taco Bell drive through. I called Monday morning when you first opened and 2 people said it was impossible for an UNSHIPPED order to be changed to the free overnight express. I did customer service for 10 years and I ran to the warehouse or called the warehouse all the time to change shipping methods...apparently The House doesnt do that. So...I will never use your company again , if I was your boss I would fire whoever lost a potential profitable customer over a load of BS.
Please remove me from all correspondence.

Have a great day!
Brent

Your advertising says free shipping over $50 sale. The bike is 109. And yet we were charged $19. Shipping. Not happy about that. This the 1 star rating.

Purchased this for my son 3 months ago, approx. 2 months in we noticed the paint was micro delaminating and surface rust (pitting) taking place. Now 3 months in to our purchase the bike is heavily pitted with rust taking away from the aesthetic of the anodized rainbow paint job. I contacted "The House" and explained the issue, an agent "Jordan" told me this was normal and anyone who knows BMX bikes recognizes this. He also stated that kids prefer this look and will purposely make it happen, its a preferred look. This is not a preferred look for us, we expected a finish paint job that would last longer than 3 months. Horrible product and worse customer service, stay away, purchase a HARO, we have one that is 10 years old and maintaining it's finish. My 13 year old saved and saved for this purchase only to be told - TOO BAD!

it said you had a president day sale but it did not work on my order. First time I ever ordered from here

Sizing has been a problem and cost me money. had to rent and send 2 pairs of boots back.Then live chat experience badd Brendan was un attentive and I had to wait way too long between responses so I finally gave up.

Hello, I've been your regular customer for several years and bought a lot of cool things in your wonderful store and now, according to your new rule, I can't do this because I do not live in the USA. please change it

I bought two items ( lightweight tops). Keeping one, and don't like the look of the other one (didn't even try it on). So want to return it and the return fee is 20% of the purchase. This is a very lightweight, non-breakable item. Very disappointing..

THE SAME ITEM (CHILDREN'S MITTENS) IN A PARTICULAR COLOR ARE AVAILABLE IN 12MO BUT NOT 12M - WHERE ONLY ANOTHER COLOR IS AVAILABLE. I CHATTED WITH YOUR REP AND HE SAID THOSE WERE THE SAME SIZES. IT DOES NOT MAKE SENSE AND I WASTED A COUPLE HOURS DEALING WITH THIS. I have spent thousands with you in the past annually outfitting a ski team and this experience is probably the end of our relationship.

Less than ten months ago I purchased
4 Bar Stools
Order 1624-5890-2914-7790
One just went out, CYLINDER is just not working anymore
I called HOUZZ gave them the original order just to get an email telling me the warranty is out and the factory can't PROVIDE anymore.
JUST TWO PEOPLE IN MY HOUSE, me and my wife. Hardly any use, Bar Stool is NEW and now BROKE
Very POOR SVC. And VERY DISAPPOINTED WITH HOUZZ
I DO NOT RECOMMEND HOUZZ

Stay Away from this HOUZZ
SAVE YOUR SELF THE TROUBLE

Benjamin

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days.

Get your guy's website fixed.

The coupon section doesn't work as intended. I don't see a drop down menu for the free gear coupon after I placed my order.

Ordered snowboarding boots for my grandson before christmas. Order never received. I have tried so many times by email, online chat and calling. The online chat I keep getting timed out as I have been on hold so long. E-mail mentions nothing other than case opened. I have called and each time over an hour listening to music and hung up. I will try again this morning. Absolutely disgusted by the lack of response. I have rated one star but wanted to select none.

Tried two times to put my items in the cart after clicking on the sale link going to get the free shipping you guys advertise but it seem I was still charged almost 7 dollars for shipping so was just hoping when you guys have a sale link the items I try to purchase are actually part of the advertised sale and can I have my 7 dollars back?

2 hours on hold listening to the worst hold music on the planet- twice! Then 1.5 hours waiting for chat! Grossly understaffed and horrible taste in music - they want you to hang up. I called to check status of my order but they had no idea where it was. I was told only one person could answer where it was and that person was off - can't make this up!

I ordered a snowboard last year and it has been delayed for nearly 5 months at this point. Really shoddy service even if the prices are good. I would be more understanding if they gave an actual accurate estimate on the delivery date but they just keep pushing it back for months at a time which I think it unacceptable.

I started receiving individual components every other month at first but the board itself has still not arrived and every time it comes to the shipping day, they just move it back another month.

I would give them 2 stars because the prices are good but their website has a page of what seem like fake reviews because as hard as I tried I couldn't find a way to actually leave one. Their A+ grade with the BB should be downgraded.

I don't know if I'm getting the mounting clips with this fairing. Usually it does but usually its mentioned in the detail. Could you tell me please? Thanks

I contacted CS twice, and chatted with a representative with no resolution to the issue I was disappointed with. Why have a coupon code if it won't work for the majority of items on the site? I spent a lot of time trying to get an answer. I would expect at least a little consolation. I'm not sure that I'll be back.

For a 1 oz item charging me $6.95 to ship is outrageous. I called the 800# but they said nothing they can do to reduce the shipping amount (I could ship for $1). Said they may do it for some people.