The House has a rating of 4.72 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.
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Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.
I was able to search and find the items I wanted easily. I appreciated the various ways to sort items such as highest discount.
Easy, because I knew what I was looking for. I understand that bikes would have a shipping charge due to size, but I wouldn't advertise free shipping without that disclaimer up on the banner as well since you ARE a bike retailer. I like that you are willing to follow up (see question below).
I like the great deals, but wish I could customize search a little more. In this case, being able to see helmets based on their intended use (mountain, road, etc.)
Good only back order on the poles but I purchased early enough in the season for them to arrive in time.
I love shopping at the House. I just wish that there could be some special deals or "frequent customer" perks. Nothing major...maybe some stickers or just some deals on good merch.
So far pretty good, but most items didn't have pics of models wearing clothing or any reviews. This would have been very helpful.
disappointed that offers for price reductions did not apply to selected product, but pleased about free shipping
Relatively easy to navigate the site. I'm a little unsure of the return policy, which is important since I've never purchased anything from The House and don't know what kind of quality to expect.
Great selection and discounts, I've always had amazing experiences with The House Board shop! Looking forward to getting back out on the slopes.
I called customer service to see if you offer a first time shopper discount. I am not familiar with your business and think it is too bad you do not, like most companies do. It seems you have some great products.
The products and deals were second to none! I really enjoyed browsing and seeing the features of each product. I would have appreciated if the aesthetics of the website were a little better, but overall I really enjoyed this site and will recommend it to my peers.
Disappointed that the 5% coupon code that was presented to me when a Bike I wanted was out of stock did not work on a different bike. Feel free to follow up if it's possible to do so, else no need.
I decided to buy myself things for the ski resort! I was just about to go skiing on vacation. I ordered a suit, the size fit right away, the quality is also very satisfied! I hope to wear with pleasure)
Great website. Super easy to use. Called your 1-800 number and the gentlemen was very helpful and answered all of my questions. He also gave me his personal recommendation, which I followed.
After several tries, I was able to find what I wanted. The back arrow on the website did not work, so I had to keep getting back onto the site.
Almost everything that my grandson had on his list was gone. I had hoped the sale prices were better.
My questions were answered via "chat" which was very helpful. Description of tube seemed to meet my needs.
Everything was great with the on line order. Vary easy. I do have one question the web site stated free shipping for anything over $50 ?
Great experience, some of the Chamonix products didn't have any items descriptions which may have changed my mind on a few things, but good overall.
Easy to navigate online shopping. Added security while using PayPal. Would recommend and shop again.
quick and easy. i wish the flex of the boards could be used to filter what boards im viewing though.
This is my 5th time ordering from The House and I love it but the only thing I would recommend is giving measurements of products that need it(bags, etc).
The website is laid out well. Easy filtering and experience. Lots of good stuff on here. I had some trouble with credit cards at checkout that I think was not my fault...
Had a hard time finding a place to do signing in. Already on the email list! Didn't want to sign up again
Very nice site. My only wish is I could filter on more than one item in a category. Eg multiple brands or multiple sizes.
On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982