• The House

The House

Overview

The House has a rating of 4.72 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.2%
Positive
16
Neutral
0
Negative
3
28
See all photos

What reviewers want you to know

Positive highlights

  • The site was good, talked with customer service, let em know there was a Grammatical error and got a discount.
  • Easy shopping experience I always have confidence in.

Critical highlights

  • Checking out was an issue when neither of my credit cards would work, and wouldn't work via a phone order either.
  • somewhat annoying, received a discount code, tried to cut and paste did not work and couldn't find the code again.
How would you rate The House?
Top Positive Review

“Online buyer for the first time of leggings from this website.”

Олежа g.
3/20/24

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Top Critical Review

“Glitchy Website”

Isaiah R.
1/18/24

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.

Reviews (199,853)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (373) shopping experience (107) coupon code (56) credit card (59) quality products (38) promo code (54) discount code (62) cyber monday (28) shopping cart (28) redemption code (22)
Thumbnail of user osmanisampinoalpdnq
2 reviews
0 helpful votes
March 20th, 2024

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user makiligrenelyn
1 review
0 helpful votes
January 16th, 2024

It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!

Thumbnail of user louisl160
Louis L.
1 review
0 helpful votes
June 25th, 2020
Verified purchase

I've been shopping for numerous times now and didn't even got no coupons or any deals specially for those costumers who've bought dozens of times in the past.
So I'll generously give a 2 star

Thumbnail of user pg49
P G.
1 review
0 helpful votes
April 12th, 2020
Verified purchase

Do You Have More Than One eMail Address ?
So Do I .
I Use 1 eMail For Correspondence. It Has Been Hacked.
I Use 2nd eMail For PayPal Only For Security.
I Attempted To Open an Account First With My Correspondence eMail, but I Can Not Pay with PayPal, Only Credit Card.

Thumbnail of user markp253
Mark P.
1 review
0 helpful votes
October 25th, 2019
Verified purchase

Shopping is easy. Your no exchange policy stinks. I ordered a couple of pairs of snowboard pants on sale and they were too large but now that I need re-buy the correct size, I have to pay the current price which is higher and pay to ship the wrong size back. I'm forced to or else pay postage to return ship them for a refund and then not have the pants but pay for shipping anyway.

Thumbnail of user kevinl1060
KEVIN L.
1 review
0 helpful votes
March 21st, 2020
Verified purchase

I SPENT FOREVER SHOPPING ONLINE AND MAKING MY CART AND ONLY DID SO BECAUSE I GOT AN EMAIL FOR 10 PERCENT OFF. UPON CHECKOUT THE CODE WOULD NOT WORK. I CHATTED ONLINE WITH SUPPORT WHICH WAS NO HELP AT ALL AND THE CODE WAS NOT HONORED. I COULDNT ME MORE UNSATISFIED WITH MY SHOPPING EXPERIENCE. YOU LOST A CUSTOMER FOR LIFE!

Thumbnail of user jorgeg64
Jorge G.
2 reviews
1 helpful vote
April 22nd, 2020
Verified purchase

There is a big message at the top of the main menu screen that says free shipping on orders over $50. However my order still had a 25 dollar shipping fee charged. Whack (hannibal burress voice). Don't headline something for everyone to see and then not fulfill.

Thumbnail of user zayroldad
1 review
0 helpful votes
January 18th, 2024

I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days.

Get your guy's website fixed.

Tip for consumers:
Service was good except they didn't provide much of a solution except that I had to wait for the pending charges to drop.

Products used:
none

Service
Value
Thumbnail of user audrau
Audra U.
2 reviews
0 helpful votes
April 24th, 2020
Verified purchase

Couldn't checkout thru befrugal.com. couldn't get the discounts, promotions, or cash back. Very disappointed

Thumbnail of user lisap1324
1 review
2 helpful votes
December 22nd, 2020

Unhappy customer ordered an item that gave me an acceptable delivery date a week after they changed the shipping date and never gave me a confirmation on when it would arrive! I didn't try to contact them via the telephone and email and have been unsuccessful through both methods multiple times.

Thumbnail of user ryano452
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.

Tip for consumers:
Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE!

Products used:
Complete Skateboard

Service
Value
Shipping
Returns
Quality
Thumbnail of user helinas
Helina S.
1 review
0 helpful votes
January 12th, 2020
Verified purchase

First of all, I could not pay with my AMEX card, why not?? Took for ever to get the PayPal working!! I tried to change the address 3 times and it always went back to my old address. Terrible website...:(:(

Thumbnail of user brente26
Brent E.
2 reviews
1 helpful vote
January 6th, 2020
Verified purchase

Received all products. However my Christmas was ruined due to your website switching me from the Free Overnight to a paid ground service which I got after Christmas. My 12 and 10 year old kids were more understanding than I. I spent over 1k dollars and the level of customer service was a grade below a Taco Bell drive through. I called Monday morning when you first opened and 2 people said it was impossible for an UNSHIPPED order to be changed to the free overnight express. I did customer service for 10 years and I ran to the warehouse or called the warehouse all the time to change shipping methods...apparently The House doesnt do that. So...I will never use your company again , if I was your boss I would fire whoever lost a potential profitable customer over a load of BS.
Please remove me from all correspondence.

Have a great day!
Brent

Thumbnail of user stepheny83
1 review
1 helpful vote
March 4th, 2020

Let me say this is based on the online shop I cannot say what the actual store is like and hope they are a better experience. I bought skis online with bindings for a graduation/Christmas/birthday present. I use to ski a lot but had to let that passion go due to new babies and graduate school. My wife encouraged me to buy some skis and pick up my old passion because she is awesome like that. After finding what appeared to be bindings and ski combo that looked like a steal I bought them. Big mistake. After getting skis and a mangled box of bindings I went to the shop to get them attached. The first attempt the bindings did not have brakes. The second attempt the brakes were wrong. The third attempt the bindings were incompatible. After several calls to customer service I never once got an We're sorry or let me make this right. To say that I am disappointed is an understatement. I now have no skis and the season is nearly over. I have to reship the skis now and hope they are competent enough to issue a refund without issue. I cannot stress enough to never order from this company

Thumbnail of user anonymousq812
anonymous Q.
2 reviews
0 helpful votes
April 2nd, 2020
Verified purchase

I don't want too, so I won't and just not do said thing, but will just sad egg h hurt tho hi gg egg job uh eh Byrd rich he see j guy tbh ugh

Thumbnail of user patriciaw661
Patricia W.
1 review
1 helpful vote
April 18th, 2020
Verified purchase

Your advertising says free shipping over $50 sale. The bike is 109. And yet we were charged $19. Shipping. Not happy about that. This the 1 star rating.

Thumbnail of user jasond294
Jason D.
1 review
0 helpful votes
December 27th, 2018
Verified purchase

The site has a crazy amount of bugs. The bindings I purchased listed 2 different sizes "L/XL" and "L/XL (9-14)" but the "L/XL (9-14)" were actually out of stock. I spoke with a customer rep and was told that it was a 'entry error' and that the "L/XL" were actually in stock. As this may be the case, this is just and example of how it may be difficult for a user to navigate the site without assistance from a rep.

Thumbnail of user mitchella27
Mitchell A.
1 review
0 helpful votes
February 22nd, 2020
Verified purchase

Very well layed out, easy to shop. Payment selection is nice, straightforward ordering. Very intelligent website - Thanks !!

Thumbnail of user hattied7
Hattie D.
1 review
0 helpful votes
December 1st, 2019
Verified purchase

I was able to search and find the items I wanted easily. I appreciated the various ways to sort items such as highest discount.

Thumbnail of user staceym163
Stacey M.
2 reviews
1 helpful vote
July 9th, 2020
Verified purchase

Easy, because I knew what I was looking for. I understand that bikes would have a shipping charge due to size, but I wouldn't advertise free shipping without that disclaimer up on the banner as well since you ARE a bike retailer. I like that you are willing to follow up (see question below).

Thumbnail of user bobb1966
1 review
0 helpful votes
January 13th, 2023
Verified purchase

Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!

Thumbnail of user fredw212
1 review
1 helpful vote
October 7th, 2020

Purchased this for my son 3 months ago, approx. 2 months in we noticed the paint was micro delaminating and surface rust (pitting) taking place. Now 3 months in to our purchase the bike is heavily pitted with rust taking away from the aesthetic of the anodized rainbow paint job. I contacted "The House" and explained the issue, an agent "Jordan" told me this was normal and anyone who knows BMX bikes recognizes this. He also stated that kids prefer this look and will purposely make it happen, its a preferred look. This is not a preferred look for us, we expected a finish paint job that would last longer than 3 months. Horrible product and worse customer service, stay away, purchase a HARO, we have one that is 10 years old and maintaining it's finish. My 13 year old saved and saved for this purchase only to be told - TOO BAD!

Thumbnail of user joyceh226
Joyce H.
1 review
2 helpful votes
February 16th, 2020
Verified purchase

it said you had a president day sale but it did not work on my order. First time I ever ordered from here

Thumbnail of user curtisc92
Martha D.
3 reviews
0 helpful votes
January 3rd, 2020
Verified purchase

Sizing has been a problem and cost me money. had to rent and send 2 pairs of boots back.Then live chat experience badd Brendan was un attentive and I had to wait way too long between responses so I finally gave up.

Thumbnail of user michaelb9686
1 review
0 helpful votes
January 11th, 2023
Verified purchase

I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982

Company Representative

Thumbnail of user ryang19
Customer S.
Typically does not respond to reviews

How do I know I can trust these reviews about The House?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about The House?