The House has a rating of 4.72 stars from 199,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices, and free shipping. The House ranks 2nd among Outdoor Equipment sites.
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Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed.
Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.
It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it!
I've been shopping for numerous times now and didn't even got no coupons or any deals specially for those costumers who've bought dozens of times in the past.
So I'll generously give a 2 star
Do You Have More Than One eMail Address ?
So Do I .
I Use 1 eMail For Correspondence. It Has Been Hacked.
I Use 2nd eMail For PayPal Only For Security.
I Attempted To Open an Account First With My Correspondence eMail, but I Can Not Pay with PayPal, Only Credit Card.
Shopping is easy. Your no exchange policy stinks. I ordered a couple of pairs of snowboard pants on sale and they were too large but now that I need re-buy the correct size, I have to pay the current price which is higher and pay to ship the wrong size back. I'm forced to or else pay postage to return ship them for a refund and then not have the pants but pay for shipping anyway.
I SPENT FOREVER SHOPPING ONLINE AND MAKING MY CART AND ONLY DID SO BECAUSE I GOT AN EMAIL FOR 10 PERCENT OFF. UPON CHECKOUT THE CODE WOULD NOT WORK. I CHATTED ONLINE WITH SUPPORT WHICH WAS NO HELP AT ALL AND THE CODE WAS NOT HONORED. I COULDNT ME MORE UNSATISFIED WITH MY SHOPPING EXPERIENCE. YOU LOST A CUSTOMER FOR LIFE!
There is a big message at the top of the main menu screen that says free shipping on orders over $50. However my order still had a 25 dollar shipping fee charged. Whack (hannibal burress voice). Don't headline something for everyone to see and then not fulfill.
I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days.
Get your guy's website fixed.
Tip for consumers:
Service was good except they didn't provide much of a solution except that I had to wait for the pending charges to drop.
Products used:
none
Couldn't checkout thru befrugal.com. couldn't get the discounts, promotions, or cash back. Very disappointed
Unhappy customer ordered an item that gave me an acceptable delivery date a week after they changed the shipping date and never gave me a confirmation on when it would arrive! I didn't try to contact them via the telephone and email and have been unsuccessful through both methods multiple times.
Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.
Tip for consumers:
Do not hesitate to purchase from The-House! Their products, service, and professionalism are truly 2nd to NONE!
Products used:
Complete Skateboard
First of all, I could not pay with my AMEX card, why not?? Took for ever to get the PayPal working!! I tried to change the address 3 times and it always went back to my old address. Terrible website...:(:(
Received all products. However my Christmas was ruined due to your website switching me from the Free Overnight to a paid ground service which I got after Christmas. My 12 and 10 year old kids were more understanding than I. I spent over 1k dollars and the level of customer service was a grade below a Taco Bell drive through. I called Monday morning when you first opened and 2 people said it was impossible for an UNSHIPPED order to be changed to the free overnight express. I did customer service for 10 years and I ran to the warehouse or called the warehouse all the time to change shipping methods...apparently The House doesnt do that. So...I will never use your company again , if I was your boss I would fire whoever lost a potential profitable customer over a load of BS.
Please remove me from all correspondence.
Have a great day!
Brent
Let me say this is based on the online shop I cannot say what the actual store is like and hope they are a better experience. I bought skis online with bindings for a graduation/Christmas/birthday present. I use to ski a lot but had to let that passion go due to new babies and graduate school. My wife encouraged me to buy some skis and pick up my old passion because she is awesome like that. After finding what appeared to be bindings and ski combo that looked like a steal I bought them. Big mistake. After getting skis and a mangled box of bindings I went to the shop to get them attached. The first attempt the bindings did not have brakes. The second attempt the brakes were wrong. The third attempt the bindings were incompatible. After several calls to customer service I never once got an We're sorry or let me make this right. To say that I am disappointed is an understatement. I now have no skis and the season is nearly over. I have to reship the skis now and hope they are competent enough to issue a refund without issue. I cannot stress enough to never order from this company
I don't want too, so I won't and just not do said thing, but will just sad egg h hurt tho hi gg egg job uh eh Byrd rich he see j guy tbh ugh
Your advertising says free shipping over $50 sale. The bike is 109. And yet we were charged $19. Shipping. Not happy about that. This the 1 star rating.
The site has a crazy amount of bugs. The bindings I purchased listed 2 different sizes "L/XL" and "L/XL (9-14)" but the "L/XL (9-14)" were actually out of stock. I spoke with a customer rep and was told that it was a 'entry error' and that the "L/XL" were actually in stock. As this may be the case, this is just and example of how it may be difficult for a user to navigate the site without assistance from a rep.
Very well layed out, easy to shop. Payment selection is nice, straightforward ordering. Very intelligent website - Thanks !!
I was able to search and find the items I wanted easily. I appreciated the various ways to sort items such as highest discount.
Easy, because I knew what I was looking for. I understand that bikes would have a shipping charge due to size, but I wouldn't advertise free shipping without that disclaimer up on the banner as well since you ARE a bike retailer. I like that you are willing to follow up (see question below).
Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!
Purchased this for my son 3 months ago, approx. 2 months in we noticed the paint was micro delaminating and surface rust (pitting) taking place. Now 3 months in to our purchase the bike is heavily pitted with rust taking away from the aesthetic of the anodized rainbow paint job. I contacted "The House" and explained the issue, an agent "Jordan" told me this was normal and anyone who knows BMX bikes recognizes this. He also stated that kids prefer this look and will purposely make it happen, its a preferred look. This is not a preferred look for us, we expected a finish paint job that would last longer than 3 months. Horrible product and worse customer service, stay away, purchase a HARO, we have one that is 10 years old and maintaining it's finish. My 13 year old saved and saved for this purchase only to be told - TOO BAD!
it said you had a president day sale but it did not work on my order. First time I ever ordered from here
Sizing has been a problem and cost me money. had to rent and send 2 pairs of boots back.Then live chat experience badd Brendan was un attentive and I had to wait way too long between responses so I finally gave up.
I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.
On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982