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TGW has a rating of 1.22 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TGW most frequently mention customer service, credit card, and day shipping problems. TGW ranks 54th among Golf Clubs sites.
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No positive highlights yet
I was misinformed about their return policy that's why on my review I gave them only three stars. Based on the correct information I now rate them a 5 stars. The returns are very easy and fast and the credit shows up with in a few days. Great company and I will continue to purchase from them.
Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.
I was misinformed about their return policy that's why on my review I gave them only three stars. Based on the correct information I now rate them a 5 stars. The returns are very easy and fast and the credit shows up with in a few days. Great company and I will continue to purchase from them.
Tip for consumers:
Very good company to do business with
Products used:
Shirts
I ordered a pair of shoes from TGW. Upon arrival the shoes were too small so I started the exchange process for a larger size. When I went back to the site to reorder the shoes were no longer on sale. I sent an email to TGW letting them know my situation. They responded quickly and let me know that I could exchange at the sale price. It is nice to see a business that does the right thing. I will definitely be ordering from TGW again.
My Husband is an avid golfer and I needed some Birthday gifts for him. Thank goodness I found tgw.com - they have so many golf products to choose from. They are currently offering 15% off of one item of your choice and they have competitive prices anyway.
I loved this site, I ordered a full set of Irons and accidentally gave the wrong credit card on line. I was able to call customer service and immediately spoke to a live woman who was happy to help me and switch the cards before the charge went through. Another plus is they are located right in Wichita, Kansas rather than somewhere over seas. BY FAR THE BEST ON-LINE SOURCE FOR GOLF.
Ordered an Item from them and 2 days later it was delivered. I think they have a good service. Many of my Golf friends by from here also, and think it is a good place to buy.
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https://t.co/zPVrn9D6pF? The sweetest spot in golf. Your home for exclusive reviews & info, plus talk about the game we love. Customer Service: 1-888-838-5551.
