• TGI Fridays

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Overview

TGI Fridays has a rating of 1.74 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. TGI Fridays ranks 268th among Restaurants sites.

  • Service
    5
  • Value
    4
  • Shipping
    2
  • Returns
    1
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
How would you rate TGI Fridays?
Top Positive Review

“FRIDAYS restaurant in Manila is superior for friendly service and food.”

herb m.
3/21/16

In Manila an "American" restaurant is usually not the same as the brand. In this case, the service and food was superior to any Fridays visited in the USA! Host/Hostess was always friendly, wait staff was always smiling and just made you feel welcomed and appreciated. They helped each other so food was hot and fresh. After 8 visits in 3 weeks I never experienced a change, even when having different personnel working. Always saw a manager and an assistant On every visit.

Top Critical Review

“Long Wait and Lousy Service”

Tiffany F.
2/24/24

South County TGI Fridays stated it would be a 15 minute wait. After waiting 2 parties that arrive after us were seated, when we asked the host states they thought we were notified. Then sat us at a table that was open when we got there. After sitting there for a while and watching people get service that was seated after us we got up and left. No I understand why there were several TGI Fridays that closed!

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user richardh4381
1 review
0 helpful votes
March 3rd, 2024

I recently dined at TGI Fridays in Reading, and while I must commend the staff for their friendliness and helpful demeanor, I was profoundly disappointed with the quality of the food and beverages served. The meat portion served to me was not only disappointingly small, akin to what one might expect from a McDonald's Happy Meal, but its taste and texture were subpar, closely resembling cardboard in both aspects. This was a surprising letdown from what I anticipated in a meal from TGI Fridays.

Additionally, the Coke I ordered, which was not of the refillable variety to avoid the dilution issue common with those options, was far from satisfactory. My first sip revealed a beverage that tasted overwhelmingly of water, with only a faint hint of Coke, prompting me to send it back immediately. It seemed as though the drink had been colored to look like Coke rather than taste like it.

I believe TGI Fridays can do better, especially given the standard set by the service staff. It is crucial that the food and beverage quality match the level of customer service to provide a dining experience that reflects well on the brand's reputation. I hope my feedback is taken constructively and leads to improvements that will benefit all patrons in the future

Your sincerely
Never Retuning Customer

Service
Value
Quality
Thumbnail of user tiffany.ferguson
1 review
0 helpful votes
February 24th, 2024

South County TGI Fridays stated it would be a 15 minute wait. After waiting 2 parties that arrive after us were seated, when we asked the host states they thought we were notified. Then sat us at a table that was open when we got there. After sitting there for a while and watching people get service that was seated after us we got up and left. No I understand why there were several TGI Fridays that closed!

Service
Value
Quality
Thumbnail of user rodneyv53
1 review
1 helpful vote
December 18th, 2022

Fridays in quakertown has the worst bartender Kristen she was mean and rude and we wouldn't recommend going there at all I am 57 my wife 56 so seen our fair share of bars this one takes the cake bartender Kristen was more worried about taking care of her friends then paying customers and we are big tippers so her bad when ee asked her if there was some kind of problem before we we left she told us that we were Barking at her and she didn't appreciate it if you knew myself and my wife you would laugh as we are not capable of Barking at anyone so needless to say we won't be going back

Thumbnail of user quandaled6
1 review
1 helpful vote
May 29th, 2022

I walked into the bathroom and there were feces on the wall and floor. After i immediately left and started writing this review. I am absolutely infuriated, as a food connoisseur i am highly disappointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorir705
1 review
0 helpful votes
February 12th, 2022

I orderd a cheese burger and my kids ordered a salad and the th person who was taking the order looked at us and said mk and i waited for the food and the food took and the food took 1 hour to get and my mom didn't even get her food

Thumbnail of user barbarar2666
1 review
0 helpful votes
August 7th, 2023

TGIF is like having dinner with The Adam's Family!

TGIF Corporate and TGIF Franchise hires people that have no "Server" training, extremely dysfunctional that create abnormal atmospheres, TGIF is dark, very dark environment, they're hiring "Servers" that lack experience in the food business.

Executive Customer Service that lacks communication skills when they're talking to patrons that are calling to complain about their horrible experience at TGIF and the Executive Office customer service wants to know "WHAT DO YOU MEAN, BUT WHAT DO YOU MEAN?" This is the cancel culture on the other end of the phone.

Customer Service are putting this restaurant chain OUT OF BUSINESS.

Proper training and proper leadership is what made TGIF a huge success in the past, many moons ago, but, that successful policy doesn't exist anymore. This new generation of hirees is completely dysfunctional and unstable.

They don't have a clue how to communicate with NORMAL patrons NORMAL PATRONS at this restaurant.

HERE IS A HINT! Money is green, not white, black, brown, straight or gay, money is green and it pays investors and puts revenue BACK INTO THEIR POCKETS.

Green hair "should only" be worn as a costume on Halloween, it should not be worn as normal attire. The trend is over.

Go look into the mirror and ask yourself, why is my hair GREEN? Appearance has everything to do with being successful. And, it's a negative appearance on those that wear green hair. It's a failed trend!
Move on and change your appearance, dress for success.

First off TGIF should put the lights on, and clean the restaurant thoroughly! Make sure you supply a handful of napkins, and the proper drinks patrons ask for and order, get the order right, write it down, don't tell patrons you're an experienced bartender and you call GIN a Bourbon Whiskey, and, serve a rum and coke that tastes like soap. How do you serve dried out ribs with no Jack Daniels Sauce and leave patrons with nothing to drink through the entire meal. I think patrons deserve better. I'm sure all these complaints have fell on deaf ears! There is no manager, there is no leadership, there is no one to complain to, not one.

COMPLAIN TO WHO? There was no one in this dark empty restaurant to complain too! The writing is on the wall, TGIF can't stay in business without customers!
If you walk into an empty restaurant on a Saturday Night, this is a restaurant in financial trouble. I'm gonna call it! TGIF will be OUT OF BUSINESS in the near future! INVESTORS WILL CONTINUE TO PULL OUT! CANCEL CULTURE is going to destroy every corporation that hires them.

MONEY IS GREEN, it should not be your hair color.

We paid CASH, we do not have a receipt!

We paid $65.00 CASH!
We gave the server a $10.00 tip!
The service was horrible he didn't deserve a tip.
We should have walked out when we first walked in.

I DON'T WANT PEOPLE LIKE THIS TOUCHING MY FOOD!

Thumbnail of user katrinak161
1 review
0 helpful votes
June 14th, 2022

TGI Friday's #2637
4151 Millenia Blvd, Orlando (Orange county), FL, *******

DO NOT! I REPEAT DO NOT EAT HERE! This restaurant is nasty, the service is terrible, and when I requested to speak with the manager he never came out to speak with me. My family and I had a nice weekend in Orlando until we stopped to this place for dinner, Sunday, June 12,2022.

#1. The restroom was not clean. Dirt was all over the floor, it smelled like mildew, and no tissue was in the stalls.

#2. Our server was rude and abrupt with no people skills. She was not at all attentive to our table. First, she put in the wrong order for our appetizer. Once we got our correct appetizer she didn't come back to make sure everything was correct nor collect the appetizer plates once we were done. Therefore, when our entrees arrived we had to place the empty appetizer plates on the table next to us.

#3. The lemonade was watered down, and one of my sisters order a strawberry lemonade with no ice and she said the cup smelled like the mildew smell in the restroom. The food was horrible. My niece ordered a hamburger medium-well and it was well-done and dry when she received it. I ordered the sirloin steak medium-well and it was well over cooked. I sent if back and ordered the whiskey glazed broad. The ribs and broccoli were good. However, those glazed chicken slammers were hard and dry I was unable to eat them.

#4. Of course by now I am furious. So I politely smiled for the remainder of this terrible experience and asked another server if the manager was available for me to speak with him. The server said he is in the back washing dishes. I said I completely understand but if I could please speak with him for a few minutes. 10 to 15 minutes went by and he never came out to speak with me. So I said I will call the corporate office on Monday to make an official complaint and you guessed the phone did not ring I got an automated message that said "all circuits are busy call back later".

So since I couldn't speak with anyone I figured I'd do the next best thing make an online review. I never make reviews but this experience was too bad not to document.
My rating is HORRIBLE, HORRIBLE, HORRIBLE!

Service
Quality
Thumbnail of user stacieh3
3 reviews
6 helpful votes
September 6th, 2015

Location near me treats their employees poorly and does not care about their guests. Recieved undercooked food

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About the business

TGI Fridays offers great food and amazing drinks at locations nationwide. From burgers to steak, beer to cocktails, learn why in here, it's always Friday.

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