Bro, it looks like a Minecraft car. Seriously Elon!

I booked a Tesla 3 model this May 2022 and was awaiting my turn. I paid $250 as a down payment. On 13th October 2022 I get a message on Tesla site that my car will be ready with a vin number soon for delivery. I had to leave out of the country due to emergency in my family so I called the Tesla dealership where I was to pick up the car and they told me that since I could not pick up I would be placed back on waitlist and I would get my delivery date not sooner then a month. Since I was to return by then I placed my car on hold for my next turn when the vin number was assigned to me on 17 th October 2022. To my surprise the same vin number was given to me on 27 th October 2022 again. Since it was the same vin number I wrote an email to Ms. Katie Crabb, one of Tesla online sales person in charge of my order, that I had requested to go back in waitlist line as I could not pick up the car with the same vin number that was sent to me on 17 October 2022 as I was out of the country due to emergency. Please advise as to why I am asked to pick up the car with the same vin number. She replied saying this is the vin given to you to pick up your car on 27 October 2022. She never explained that this was the second vin number and final one and if I don't pick up then my order will be cancelled! I sent a couple of email to Ms. Katie Crabb asking her again and again that since it's the same vin number was it for the first order, but no reply from her. What lousy customer service for a senior citizen like me. I finally was told my order was cancelled and they will neither refund me $250 nor use the same downpayment to book again!
I email to her supervisor Mr. W. Secor from Tesla explaining the same but no reply since 25 days from him either. I send several reminders too to answer to my email yet no reply from the supervisor Mr. W Secor. I was really surprised and upset that a company like Tesla has no time or makes no effort to connect with their customers. All Tesla is interested is to collect as many down payments they can get to cancel orders. I was given wrong information by Tesla that it would atleast be a month before my next vin number was assigned but I was never assigned another vin number but the first vin that I had asked to hold and put me at the back of the line as waitlist. We senior citizen are not used to buying cars on line so it's all new to us and Tesla is very tricky to make us believe that the first vin number will be different from the second vin number and that the second vin number would be allotted after atleast 3-4 weeks and I was allotted the same vin number in 10 days. Please be careful as Tesla is based on lies and no response from either the sales person allotted nor the mangers to help. It takes hours on the phone to reach customer Service. They are Fraud. Go use the dealership to buy cars but not Tesla. With this experience how can anyone trust Tesla as when we have problem with Tesla cars they will NOT be there to answer our questions. All they are interested in filling their pockets with as much money they can get by canceling Orders and No Reply either for emails sent.

I leased a Tesla Model 3 ( RN*******) from Tesla, and after returning the vehicle on August 23,2022, Tesla still charged my bank account $568 for September as if I had not returned the car.

I have sent about 30 emails and called many times, but Tesla does not have a real person that answers any of their phones, and I had to leave voicemails.

In reply to one of my emails, I finally received a return call from Giselle Acosta, a Lease Maturity Specialist, and she explained that there was some kind of mixup in their system, and when I returned the car, my billing account did not get automatically closed as it should have and that is why I got charged for another month.

She said she could not refund me for the $568 charge until the billing department closed my billing account. A week later, I still had not heard anything from anyone at Tesla, and I got another email saying they were going to charge my account again on September 23,2022, for another $568.

I called and left another voicemail but could not speak to a real person, and no one called me back.

I sent another email saying I want my money back immediately because it's not my fault they made some kind of mistake and I need the money.

I got a reply email saying this:

"Any overpayment will go towards your excess wear and tear as well as your end-of-term charges."

I replied and said it was not an overpayment! They fraudulently charged me for a car I had already returned, and I want my money back now.

I have not heard back or received my refund, and I still can't talk to anyone at Tesla about all of the problems.

Its hard for me to believe it is legal for a company to charge me $568 for something I didn't get, and while I do understand mistakes happen, the fact that I cannot talk to anyone about the problem on the phone and they have not refunded me makes the whole thing look very scammy.

WOW, talk about going down hill! First off I will say that I was a huge Tesla Fan and have owned two Model S's and I have six figures invested in Tesla stock ( as of today, not so much tomorrow) I would strongly urge you to look at other car companies before purchasing a Tesla. When it comes to Audi, Volkswagen, Porsche, Hyundai, Chevrolet and FORD they all have superior customer service and they stand by their product. I have experience with all but Hyundai and each of them go out of their way to make things right. My first Tesla was great with service but somewhere along the way they have lost their way. My current model S is 4 years and a little over a month old. It has 47,000 miles on it so 3,000 miles under the warranty period and about 45 days over on the time. My car has two very well known flaws that Tesla has the fix for. It has the yellow lines around the screen which they use ultraviolet light to get rid of the lines and it has an extreme vibration on hard acceleration which they have a service bulletin on the fix for that. The bulletin is Tesla SB-21-039-001. You can look it up online but it states that some models S and X from 2014-2021 have what is referred to as NVH (Noise, Vibration and Harshness). You actually feel like you are out of control because it vibrates so much. The bulletin came out 5-14-2021 and they say this is only covered under warranty so if you have a 2014-2017 too bad for you. They built a crummy product that vibrates like crazy but unless you want to spend 2,000 out of pocket too bad so sad. Nice business practice on a 113,000 car! So now I have this 113,000 car and when people get in my car the first thing they say is what happened to your display, is it going out! Then they ant to see how fast it goes so you hit the gas and it sounds and feels like it is falling apart. I look like an idiot that threw away a ton of money on a car that is falling apart that Tesla will not stand behind. Now Tesla is going to sell cars to Hertz which means forget about taking a vacation on a holiday because if you think the lines are long a Tesla Super Chargers now, wait until all the Hertz customers are taking your spot on the charger when you paid 6 figures for a car and they rented it for 70.00. All of the other car manufacturers that I mentioned above are getting more and more miles of range and are fast charging. When they have a problem that they know is their problem and not due to neglect or abuse they take care of it especially if the warranty just ended. It's also hard to get in service. I requested Service from Cambria CA and all of my service centers that are about 2 hours away were booked so they want me to drive 2.5 hours to Bakersfield and pay just short of two grand. I am really disappointed and will be selling my stock in the morning and writing many blogs and reviews to spread the word on the poor customer support that is now being received. You'll notice on the Service bulletin it says some X and S models have this. It states "Upon customer complaint, inspect the vehicle for excessive vibrations from the front drive unit during hard acceleration. If the condition is present, replace both front drive unit half shafts with updated components and if necessary, replace the front drive unit, clevis and axle seal" They know they have a problem, they have updated the components acknowledging an issue but if you are out of warranty too bad, again 2014-2017 you are totally on your own with 2,000 out of your pocket

I was really shocked to see that Tesla WILL NOT take care of a known problem only because I WAS 45 PAST MY WARRANTY BUT UNDER ON MILES. YOU NEED TO READ THIS ELAN!