Teskey's Saddle Shop

I ordered a $320 designer leather bag from Teskey's. They did not wrap the bag in anything and shipped it unprotected in a cardboard box, so the bag was scratched when it arrived. I emailed the contact on my receipt immediately. No response, so I called Teskey's the next afternoon (Friday). That person asked for pictures, I emailed them, and they responded that a manager would send me a return shipping label on Monday, since they had already left for the day. On Monday I got another email from the same person asking if I wanted an exchange or a refund. I told them a refund. Then I didn't hear anything from them for two days and they wouldn't respond to my emails. Yesterday morning a manager called me and offered to take $75 off the price of the bag. I said no, so she offered $100 off. I told her to take 50% off or send me a return shipping label. She said she would have to talk to the owner and she would call me RIGHT BACK. 24 hours later and still no call. It has now been ONE WEEK since I received the bag, and still no resolution. It's bad enough that the bag was damaged due to Teskey's negligence, and even worse that they don't do what they say they are going to do. Absolutely the worst customer service I've ever experienced. I ordered from Teskey's because of their customer service policy on their website. They state that they want their customers to be happy. I'm not happy, and anyone ordering from Teskey's stands a good chance of being unhappy. Save yourself a big headache.