Territory Ahead

I can't believe they still charge shipping. I was going to order two items totaling $152 and they were going to charge $18 shipping. I didn't know anybody still charges shipping. No wonder they are closing stores and people wonder if they are still in business. I canceled my order.

I placed an order online on Labor Day weekend. I STILL DO NOT have it and it STILL has NOT been fulfilled. I placed a second and a third order subsequently. Most of those orders have not been delivered either. Yet after multiple calls and emails, Zero, Nada, Nil, Nothing from them. NOONE in their customer service can give me an ANSWER as to why or offer any solutions. Secondly, the order summary will NOT open online no matter what device I use. Next, there is no online Chat except some antiquated system that is extremely confusing. Ive even emailed CS as suggested and indicated on their online page and NOTHING> LITERALLY no communication at all. They owe me a refund and I cant even get anyone to offer me that. Why? What is wrong with the company? Is the CEO or board inexperienced AND inefficient in retail? Are they going bankrupt? Do they NOT want to continue to thrive and succeed?. And PLEASE DO NOT GIVE ME THE SAME OLE EXCUSE THAT EVERYONE SEEMS TO STILL BE USING IN BUSINESS to make up for their inadequacies that its due to Covid 19 and the young workers in the economy. Either get it together and become the company you were 20 plus years ago or CLOSE DOWN and stop offering products and taking people's money without fulfilling orders. I mean SERIOUSLY "TERRITORY AHEAD SEEMS ABYSMAL". Maybe Territory Behind is more appropriate. FRUSTRATED CUSTOMER

Do not buy from Territory Ahead if you think you might have to return the item. They charged $15.95 to ship and $11.00 to return a sweater!

Ordered two pairs of jeans on 8/23/23. Contacted CS today, 9/14/23 and they need to cancel order...

After ordering a couple of times, I tried to stop Territory Ahead's catalogs from coming every few months. Catalogchoice.org couldn't hel. Emails and impassioned phone calls to customer service agents were wasted, even though some agents would expressly promise to pass along my request.

I take this as a sign that the customer's comfort level is not a priority with Territory Ahead. Looking at the bulk of the reviews, my guess is that the catalogs will stop coming when Territory Ahead goes out of business. The reviews show it's in trouble with its customers for many different reasons, so it seems unlikely to survive for much longer.

For sale item incorrect descriptions and sizes. Refund is problem, no any support for this. Return cost take from buyer even problem not from him. Also, unreasonable prices, too high! Strong do not recommend.

This used to be a very reputable company with products that you could not find elsewhere. Although they were pricey, the gear was generally well made and worth ordering online, paying for shipping, and waiting for delivery from wherever. All that has changed. The back ordered jacked I recently received after returning the first one for inaccurate sizing took 5 months to get. That is not my biggest complaint, however. TA is famous for creative copyrighting that makes the garments sound like lifestyle changers which are unlike anything you can find elsewhere. That may be but now it is a question of would you WANT to find them here or anywhere else. I purchased two shirts, a pull over summer shirt that was described as a sailor's dream shirt" or some such thing. It turned out to be a poorly cut tent like waffle shirt that looked like rag after one washing. I also purchased a button down oxford linen/ cotton blend shirt with a similar creative description. There are few words to accurately describe how this wrinkled mess looked after being worn for an hour and after washing? Pfft... also rag-like. Customer service mimes the "we're very sorry you had a bad experience " reply time after time. It wore thin. Now I toss the catalogs and wait for someone who really cares to see my postings and ask me to stop washing their dirty shirts in public. I'll die waiting. Good luck with TTL if you dare.

I ordered several items online. I expected all 3 items in one package but instead received 2. The order form showed that the missing item was on back order. I waited and then called about the status of the missing item. I was told it was to be shipped separately. I called few days later and received the same response. Finally called April 29 and was told it no longer is available. Last night I reciecved an email stating this too. Why wasn't I told in the beginning instead of being lied to? If this is how the employees do business I have to hesitate in doing further transactions with this company. This action or series of contradictory actions demonstrates a lack of integrity. I cannot trust such a company. I wanted to continue doing business but my trust has been broken. Too bad because I really like the products but at this point I have to refrain from buying online. I even wonder if an employee took that shirt from my order. Did that happen? Hope not but I'm sure you'd be thinking that possibility. That missing shirt was the reason why i ordered the other items. Mark Moronez