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Terra's Kitchen has a rating of 4.24 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Terra's Kitchen ranks 111th among Meal Delivery sites.
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Everything was very good! The atmosphere was nice though I wished we could have sat outside. The food was all really tasty and cooked well.
I have filed a complaint with the BBB on August 2,2018 and they have been contacted multiple times by the BBB but have not responded. The case is currently still open, however, as I don't see they are looking to resolve this I feel it is important that I share this with others. This complaint was filed on June 22,2018 with the customer service department. Dear Terra's Kitchen Customer Service, I am a new customer to Terra's Kitchen and received my first box yesterday 06/21/2018. After bringing the vessel in onto my kitchen counter, removing the contents and placing the vessel outside. My husband and I noticed a few hours later that the bottom of the box itself had scratched my granite counter top. We went back outside to look at the bottom of the box and because of it's constant use and how the refrigerator box is put together the cardboard had worn away to show these metal pieces that were specifically placed there to hold the box together that was responsible for scratching my counter. I have attached pictures for your reference. We also have an HD in home security camera that shows the entire day and how the vessel was brought into the house, removed from the house, following with us realizing our counters were now scratched that shows we did nothing but bring the vessel in it sat on the counter. I will also provide that video as well but it is 6 GB and cannot be sent via email. I am in absolute shock and cannot believe this has happened, but I do expect compensation to fix my counter tops because the vessel itself is responsible for destroying my counter tops when we did nothing but exactly what every youtube video and Terra's Kitchen video shows on how to handle the vessel itself. Please call or email me at your earliest convenience to rectify this matter. Additionally, I did call the customer service number on the box as well yesterday but have received no response. I have attached the photos below for your review and as stated can also provide the full day's video evidence. Regards After placing that email to Terra's Kitchen I received a follow up email that my information has been forwarded along to their management team. A week later I received a call from Megan Pollard, the Director of Partner Relations that she would work to get this fixed. I since have emailed her multiple times for a course of action and follow up but have not heard from her since. My expensive counter tops are still scratched because of Terra's Kitchen.
I have filed a complaint with the BBB on August 2,2018 and they have been contacted multiple times by the BBB but have not responded. The case is currently still open, however, as I don't see they are looking to resolve this I feel it is important that I share this with others.
This complaint was filed on June 22,2018 with the customer service department.
Dear Terra's Kitchen Customer Service,
I am a new customer to Terra's Kitchen and received my first box yesterday 06/21/2018. After bringing the vessel in onto my kitchen counter, removing the contents and placing the vessel outside. My husband and I noticed a few hours later that the bottom of the box itself had scratched my granite counter top. We went back outside to look at the bottom of the box and because of it's constant use and how the refrigerator box is put together the cardboard had worn away to show these metal pieces that were specifically placed there to hold the box together that was responsible for scratching my counter. I have attached pictures for your reference. We also have an HD in home security camera that shows the entire day and how the vessel was brought into the house, removed from the house, following with us realizing our counters were now scratched that shows we did nothing but bring the vessel in it sat on the counter. I will also provide that video as well but it is 6 GB and cannot be sent via email. I am in absolute shock and cannot believe this has happened, but I do expect compensation to fix my counter tops because the vessel itself is responsible for destroying my counter tops when we did nothing but exactly what every youtube video and Terra's Kitchen video shows on how to handle the vessel itself. Please call or email me at your earliest convenience to rectify this matter. Additionally, I did call the customer service number on the box as well yesterday but have received no response. I have attached the photos below for your review and as stated can also provide the full day's video evidence.
Regards
After placing that email to Terra's Kitchen I received a follow up email that my information has been forwarded along to their management team. A week later I received a call from Megan Pollard, the Director of Partner Relations that she would work to get this fixed. I since have emailed her multiple times for a course of action and follow up but have not heard from her since. My expensive counter tops are still scratched because of Terra's Kitchen.
I really wanted to like this since the concept is good but my experience was horrible.
We received our meals yesterday and I made the first recipe. I ordered two servings since one would not have been enough for 3 of us. The chicken & noodle dish was terrible so my husband and I fished out the chicken and ate a few bites so at least we would be somewhat nourished by our expensive and time consuming meal. My son would not take a second bite. We had a huge amount left over which I picked the chicken bites out of to save for our dog and I dumped the heaping pile of noodles.
Tonight it was just me and my son for dinner so I made the plain Wagyu steak for him on the grill and the plain salmon on the grill for me. Thank God my son had the steak. I did not think the fish tasted good but tried to force myself to eat it bc of all the waste we were incurring with this Terra purchase. The nausea began about 1-2 hrs after dinner and the vomiting 3 hrs later. I am violently ill because of this business and incredibly angry.
I received an email at 10:30 am yesterday that our vessel had arrived and I got home and unpacked it around 1:00 pm. Everything was cold and their instructions said it could last until 9pm to be unpacked. So clearly no user error here.
Update from next day: Last night was the most violently ill I've ever been in my life. I'll spare you the details but today I have a mask of tiny pin prick pink and purple dots all over my face which is called petechiae, and the white of my right eye is a very bright red because I burst a blood vessel. Both of these are caused by violent vomiting which I did so many times I lost count. Today except for dragging myself to a doc's visit for a blood test, I slept most of the day and had excruciating back pain and headache and missed a day of work that caused a missed deadline and a lot of problems. I emailed Terra who told me they would refund my purchase (how nice), and when I told them I was reporting this to the Baltimore health dept they actually wrote that they did not think I needed "to go so far as to contact the health dept." I guess they don't take making their customers violently ill very seriously since they would rather just send out more tainted salmon to more customers.
Call me crazy, but if I were the cause of making someone the most violently ill they've been in their life I might be concerned about them, and might check up on them to see if they were okay and if there was anything I could do to for them. Terra has not done this. Instead they have been busy removing their business profile from Yelp which contained my review in addition to 28 others which earned them a 2 star rating. You can no longer find them on Yelp but I've attached a screen shot.
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Terra? ۪s Kitchen delivers ready-to-cook, fresh ingredients, and recipes designed by our team of in-house chefs, from the farm to your front door.
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