TenorShare has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
TenorShare
website thubmnail of TenorShare

TenorShareReviews 1,285

2.6
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TenorShare Reviews Summary

TenorShare has a rating of 2.6 stars from 1,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TenorShare most frequently mention refund policy, day money and support team. TenorShare ranks 1st among Data Backup sites.

service
879
value
862
shipping
673
returns
738
quality
835
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow iftekhar k.
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Please don't waste your time with this product, it doesn't work and support is horrible. No refund issued.

Date of experience: March 19, 2022
India
1 review
0 helpful votes
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Simply superb.
March 16, 2022

It enables the transfers effortlessly.
Do try the software if you wish to transfer data from iOS to Android.

Date of experience: March 16, 2022
Botswana
1 review
0 helpful votes
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REFUSED A REFUND
March 15, 2022

The product itself may be very good, however, you best be sure that you choose the right product to start with. While it does say there is a fair refund policy, if you choose the wrong product, this is NO REFUND. I was welcoming to the products on tenorshare and had seen some really good feedback, so went in optimistically expecting them to help if I hit an issue. There was help, but it was very generic in nature, and the support team didn't really understand what I was saying. But their reply was "Your refund request is not part of our refund policy". So while they are friendly in manner, the descriptions on their site didn't help me when I chose the wrong product and they refuse to refund. BEWARE and choose the right product. Don't just read that they will provide a refund, make sure you get the right thing, very unhelpful if you get the wrong product.

Date of experience: March 15, 2022
GB
1 review
0 helpful votes
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What a con AVOID LIKE THE PLAGUE
March 15, 2022

5 HOURS TO SEND A PRODUCT KEY. FIXED THE ISSUE MYSELF. IMPOSSIBLE TO REFUND. HAVENT USED THE SOFTWARE

Date of experience: March 15, 2022
Florida
1 review
1 helpful vote
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Does not deserve 1 star
March 14, 2022

I don't believe that the reviews posted are from customers. I believe negative reviews never get posted. I purchase a product for screen lock. Said it was successful. But Didn't work. I was offered another product instead which voids refund. Not one time has it worked. Even when it completes says successful. In turn each time took my credit for a device. Not once did it work. Now I'm told I have no devices left and must renew my script. Many emails.no results never worked. Loss of money. Don't believe those successful reviews for a minute, waste of money with added aggravation

Date of experience: March 14, 2022
Canada
1 review
1 helpful vote
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Great service
March 13, 2022

Great customer service and the products work well for me. Quickly response from the support team to address all my concerns. Thanks.

Date of experience: March 13, 2022
Monaco
1 review
0 helpful votes
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Scam
March 13, 2022

For free I can do a factory reset, which is basically what I just paid nearly 60 euros for. What a ripoff, nowhere in the advertising does is say that my data will be wiped when using tenroshare's app. I found that out only after I had paid. No ability for a refund anywhere either.

Date of experience: March 13, 2022
Washington
1 review
0 helpful votes
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BAD COMPANY
March 10, 2022

BAD PRODUCTS HORRIBLE SERVICE. AVOID! YOU WILL NOT GET YOUR MONEY BACK UNDER ANY CIRCUMSTANCES, SO DON'T GIVE IT TO THEM IN THE FIRST PLACE.

Date of experience: March 10, 2022
GB
1 review
0 helpful votes
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Screwed up my iPhone and I could not get into my iPhone for a week
After I download the software that claims it can transfer files from iPhone to Mac laptop.
Would not recommend anybody to use this CCP CHINA HONG KONG software
I am sure there are built in CCP CHINA spyware since it does not work and do anything else.

Tenorshare icarefone
https://www.tenorshare.net/support/contact.html
CHINA CHINA CHINA CHINA $#*!-UP
Another useless CCP China software that only serves to plant spyware
ZERO STARS RATING FROM ME

Support are China based - of course they do not answer to emails and phone calls...
Phone: *******2446

Address: Room B, 5th Floor, Gaylord Commercial Building 114-118 Lockhart Rd, Wan Chai, HongKong

Date of experience: March 2, 2022
Sweden
1 review
0 helpful votes
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10/10
February 26, 2022

Really good customer service. They were really helpful when i encountered some problems. Got instant help from a guy. Would really recommend.

Date of experience: February 26, 2022
Singapore
1 review
0 helpful votes
Follow Junyi L.
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I've purchased Tenorshare UltData, in hopes of recovering some photos from my iPhone. However, the software only retrieved broken/corrupted images.
When asked for a refund, the support team refused to give me a full refund on multiple occasions, they tried to pin the blame on me by saying my data was broken and unrecoverable in the first place, and eventually only agreed to give me a 30% refund due to "this being a hard time".
I only asked for a full refund because of the "30-day cash back guarantee" slogan on their website, which is a huge lie. The marketing department simply gave me a refund policy to read and made up one excuse after another.

My advice is to stay away from this company and its products. Lying to their customers and blaming them for being unable to use a BROKEN software is disgusting. Do not give them a single penny.

Date of experience: February 24, 2022
New Zealand
1 review
9 helpful votes
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30 Day Gaurantee Meaningless
February 24, 2022

This iPhone boot loop repair software did not work for me. I was doubtful that it would but the "30-day guarantee" prompted me to try it. I tried it on two cables, two phones with all software up to date and the Tenorshare software did nothing on standard or deep reset.
After jumping through many hoops; sending screenshots, sending the logs, the support people asked me to do what I had already done - update software, try other USB ports and cables. They clearly are never going to honor their 30-day gaurantee. You should ignore that when buying from their site.

Date of experience: February 24, 2022
India
1 review
0 helpful votes
Follow Vidhyasagar S.
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I was switching from Android to iPhone and Move to ios app transfers only the photos and videos it doesn't transfer the WhatsApp data and there is no easy way for it and we cannot recover the backup from Google drive on an iPhone and icarefone transfer is the only product that's trustable and easy to transfer the data, you have options to take backup from Android and then restore to iphone from the backup and also another convenient way which is to directly transfer data between both after connecting both the devices.

Date of experience: February 17, 2022
Michigan
1 review
1 helpful vote
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Did not work on my device
February 16, 2022

The program itself has user friendly interfaceWill refund your money if its not compatible. Recommend on older devices

Date of experience: February 16, 2022
Lebanon
1 review
1 helpful vote
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Amazing
February 16, 2022

The service is good and the experience is amazing along with easy guide. And above all the customer service is responsive

Date of experience: February 16, 2022
Vermont
1 review
0 helpful votes
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Bad company
February 15, 2022

STAY AWAY FROM them… this software does not work and does not do anything of what they advertise. Refund will never happen. They take long time to answer emails and always giving the way around not to do the refund and at the end they ignore you. The worse purchase ever… do not trust them.

Date of experience: February 15, 2022
California
1 review
0 helpful votes
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Only after purchasing I realized they can't save my data. Also they don't return money even if not used. Complete frauds stay away

Date of experience: February 15, 2022
Texas
1 review
0 helpful votes
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DONT KNOW WHAT I DO WITHOUT TENOSHARE,
February 11, 2022

I don't do very many things on a computer and I don't know to much about software n phones either, but every question I had to both of my issues with each android or iPhone was answered right away and the customer service was great. The first time I ordered 4ukey for iPhone I accidentally asked for the software On windows instead of my Mac and they responded right away with a new key and explained the process to me n I would recommend this to everyone cause we all have issues with our phones eventually or know someone close to us that will n whether it's the 4ukey for ios or the 4ukey I eventually got also for my daughter's Droid the apps are easy to use and everything works perfect.
I've just a t now downloaded the reiboot for Droid for my daufmghters phone and the will always have a customer from me cause I'm sure they will always be coming out with newer software needed for newer updates.

Date of experience: February 10, 2022
Egypt
1 review
1 helpful vote
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Data Recovery
February 8, 2022

Tenor share is one of the promising programs which will improve there products in the next few times because they can concentrate on the customer satisfaction and fill his needs, from my point of view they will penetrate alot of markets as soon as possible

Date of experience: February 8, 2022
Hong Kong
1 review
0 helpful votes
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This company is a scam
February 4, 2022

This company is a scam. Reiboot couldnt help fix the IOS sytem in my phone. So I went to Apple store to see whether my phone could be fixed. Apple store said the mainboard died so there was no way to fix. I emailed Tenorshare and asked for a refund but they replied really slow like three days after! And they replied me with rubbish ('try the whole procedures again'). Later I found they charged me for the second bill! I emailed them to ask for a refund again and they were not willing... This is totally a fraud! How can they gain $550 HKD without putting any afford?! In real world people work hard to gain money do they know it? I am going to upload a video to tell people of this news if they still dont give me a refund!

Date of experience: February 4, 2022