BUYER BEWARE- Or BETTER WARNED: DO NOT BUY: When you purchase their program it AUTOMATICALLY enrolls you into their MONTHLY subscription of like $43--where it will charge your account $43 every month and getting out is a MASSIVE MESS.
The program did not work properly and the customer service is ridiculous.
I had to fight tooth and nail (gently and nicely of course) for Tenorshare to return my money. Perhaps it was sending them a two hundredth email that worked?
I went as far as to change my bank account number because that's how unconfident I am with their business. I honestly felt cheated and taken advantage of. I would not have written this review because I do not want to bash anyone's business, but this is very bad business Tenorshare. This is business made off of cheating the customer and that's very dirty. You should sell cute trinkets or something from China and let people buy that and then send them their item because THAT would be fair business.
Thank you
When I am in a fixed place and want to move the location coordinates to other places, this system can help me achieve my goal very conveniently, and it is also very simple to use, very well!
They offered great help with technical support and other issues I had. I use a range of their products and if you follow the directions the products will be successful in your attempts.
Does not work as intended - I could not restore my iPhone 15 Pro via Reiboot and support does not want to return money, feels like a total scam. Do not recommend this tool
Does what it says works very well would recommend reasonably priced for what it does 1st class customer service replied and solved problem really quickly
I purchased UltData. I immediately tried it and it did not work. I contacted them within 10 minutes and told them the situation and asked for my money back. They refused. They knew there was a problem and did not even make an attempt to resolved it. Then tried to sale me another product that probably would not work instead of just giving me my money back. There refund policy states:
Circumstances eligible for refund:
1. Duplicate purchase.
2. Mistaken order followed by ordering a correct product from Tenorshare.
3. Fatal technical issues with the software that could not be resolved within 30 days.
The rep informed me: "May I know your iOS version please? If its iOS 13 or later, then it might be difficult to recover deleted texts messages indeed due to technical barrier. For now, there is no third-party software could recover deleted messages for now. Our colleagues are working on that, but it still needs some time. I am sorry for the inconvenience caused."
So they know their software does not work but yet refused to give me my money back.
Dear customer,
We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.
Could you please provide your ticket ID to let me check? Once it is comfirmed, we will provide a proper solution for you.
Please accept our apologies and feel free to reply.
Best regards,
Tenorshare Support Team
I WOULD GIVE ZERO STARS IF I COULD! THIS WEBSITE IS A SCAM! THE SOFTWARE DOES NOT WORK! WHEN YOU REACH OUT FOR HELP THEY WONT RESPOND OR REFUND YOUR MONEY! CUSTOMER SERVICE IS AN ABSOLUTE JOKE. THE SOFTWARE IS EVEN WORSE! SAVER YOUR TIME AND MONEY AND RUN FROM THEM! YOU DON'T WANT TO BE SCAMMED BY THIS FRAUD OF A COMPANY!
Tenorshare's UltData Android Recovery Full Toolkit is "where it's at"! Before purchasing this software I had purchase a similar type of software from a company that had excellent reviews...but I was never satisfied with what it was lacking in doing for me. And it had promised spectacular results. Frustrated with not getting the results I wanted (and really needed), I found your product and it has really been great. And it runs like a champ...it's a true workhorse! Today I checked out your website's either new, or upgraded versions of software you already had, and I will tell you and all who reads that I am really, really looking forward to making a FULL LIFETIME SOFTWARE PURCHASE of EVERY PRODUCT YOU HAVE AVAILABLE!
**I have, in the past also used iAnyGo. I cancelled the subscription as to not have a monthly recurring bill for it at the time, but it also worked really great! I did quite a bit of location testing and I was amazed at how it kept up...or didn't keep up with me! LOL :D
Quick fast and easy to use I'm happy with the service and I give a 5 star all the way. I don't think there's anything else that can be better than the way you have it thanks for your service
Recovered my licence key after corruption on the serial key thank you sir, very hood staff and software has been used for year
Highly recommend if you have forgotten your Apple ID and password even if you lock you iPhone to owner thank you tenor share
Tenorshare have always responded promptly and given the ideal answers needed.
They have provided and renewed or corrected my registration without any drama.
One and the only way i found to transfer my whatsapp data from my android phone to IOS.It's very easy to use and simply amazing app.
Thanks TenorShare.
I had lost some my phone and WhatsApp data and while searching over the net how to recover my data I found many and tried, but no one like Tenorshare ultdata it's Amazing software and recover my watsapp data and save me. I really very great full & thankfull to the tenorshare ultdata team to develop this kind of software,, thank you so much ult data team keep doing this kind of great d velopment... Cheers
IAnyGo is great product :) it allows me to do exactly what I want with no constraints or limitations.Thank you. I will recommend your products to anyone.
Great amount of features that are undoubtedly useful when having technical issues. I am trying the Tenorshare Reiboot for my iPhone. Thank you for the help.
Thank you for your support team being so helpful and great support with each product. You have helped me a lot and I look forward to continue using this product. Thank you again
I purchased this software because my son's phone's screen was non-responsive. Ran the application twice and it did not work. I sent through a refund request and their response was "you may need to run it multiple times". When I advised them that I uninstalled to solution and that I wanted a refund, this was the response:
Dear customer,
Thank you for clarifying the problem, we are sorry for the difficulties you have with our software.
According to the refund policy, you'll be entitled to a full refund if there's a technical issue with the software that we can't provide solutions within 30 days.
https://www.tenorshare.com/company/refund-policy.html
Because you have deleted the software, the previous log files have also been deleted and can't be recovered.
Addressing your case with our manager, we came up with a compromise: We are willing to refund 30% plus give away a new lifetime program(except the Photo & Video repair) at your willing on our website www.tenorshare.com for free.
May I know if you could kindly accept my goodwill? Please keep us in touch and let me know if you have any concerns.
Best regards
So basically, sorry we take your money and no you cannot get it back.
I purchased their software to let me hard reset a LG V60 phone because after looking across the web for instructions, the one's I found didn't work and figured this "software" would just go ahead and do it.
Instead the software literally gave me the same step by step that was available for free on the web. When I reached out to the company for advice I was told "sorry this newer advice has new security standards that we cannot reset". Ok fine I guess. So I figured since the software was unable to do anything I'd go ahead and request my refund via their 30 day moneyback guarantee. This is where the joke of a company started. First it was, no refund but I could have another one of their software's for free. I told them I had no interest, then it was 30% refund and I could keep the current software (remember the one that does nothing other that tell you what's available for free on any Google search), No thanks. Then it was 80% refund that I should accept in good will, oh and they'd be nice enough not to re-bill me next year (for their software that doesn't do anything/even work. And I bought the lifetime license for...). The software is a joke, the money back guarantee is a joke. Just google the steps to do whatever you need (hard reset/unlock/etc) and use those, because that's all their "software" will do for you.
I ordered software ultdata paid for year, i received no code to register nothing I emailed multiply times no response. Just a complete loss of money and time. Dont use scam
Have been looking for software that is easy to use to unlock my device and finally found it works fast and very easy to use and the customer support is quick to reply if u need help
Answer: Dear customer, It is completely legit, please don't worry. We are an international software company founded in 2007. We have created many award winning, highly-rated branded software products. Tenorshare employs the most talented developers to create high-level products. Tenorshare's focus is on the iOS, Android, Windows and Mac platforms and core technology study. We provide users with solutions for device content management, data recovery, password recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide. Look forward to hearing from you soon. Best regards, Tenorshare Support Team
Answer: Dear customer, We are an international software company founded in 2007. We have created many award winning, highly-rated branded software products. Tenorshare employs the most talented developers to create high-level products. Tenorshare's focus is on the iOS, Android, Windows and Mac platforms and core technology study. We provide users with solutions for device content management, data recovery, password recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide. Look forward to hearing from you soon. Best regards, Tenorshare Support Team
Answer: No, once you click a factory reset all data is erase your phone.
TenorShare has a rating of 2.9 stars from 1,280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TenorShare most frequently mention refund policy, day money and credit card. TenorShare ranks 1st among Data Backup sites.
Dear customer,
We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.
Could you please provide your order ID to let me check? Once it is comfirmed, we will help you cancel the subscription for you.
Please accept our apologies and feel free to reply.
Best regards,
Tenorshare Support Team