• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.93 stars from 640 reviews, indicating that most customers are generally dissatisfied with their purchases. Tennis Express ranks 2nd among Tennis sites.

  • Service
    33
  • Shipping
    31
  • Returns
    15
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
1
Negative
7
14
See all photos

What reviewers want you to know

Positive highlights

  • My tennis shoes fit perfectly and are super comfortable.

Critical highlights

  • I guess they're more worried about protecting themselves from fraud than customer service for the real customers.
How would you rate Tennis Express?
Top Positive Review

“Fast delivery, in stock products”

GEORGE A.
1/31/23

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

Top Critical Review

“Bad costumer service and website”

Eduardo A.
12/14/23

Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.

Reviews (640)

Rating

Timeframe

Other

Reviews that mention popular keywords

tennis shoes (46) customer service (55)
Thumbnail of user abbiem11
1 review
0 helpful votes
January 9th, 2018

Great place to shop for deals. Tennis clothing can be expensive. As a high school tennis coach, I'm always on the hunt for discounted items for the kids. I've added four rackets in the past year to my personal collection for the students to borrow, all purchased from clearance.

Thumbnail of user leonardr234
1 review
0 helpful votes
November 14th, 2022
Verified purchase

Very fun tennis shoes! I wear 8.5 in most of my tennis shoes with the exception of the Babolat Jet which is very narrow and requires a half-size increase. For the SoleMatch Control, I was concerned at first about the fit after reading some of the reviews. I ordered an 8.5 and the length fits fine (just a slight space in the toe box – my longest toe is the second one next to the big toe). It has a snug fit because of the rubber reinforcement on the toe box, so if you have an extra wide foot you might need to go a size up. I have a bunion on one foot that is always problematic for tennis shoes and at first, the shoe felt too tight with regular tennis socks. I used my thinnest socks on the first time out and the width worked fine after an hour on the court. Then I put a tennis ball in the toe box of each shoe during storage and it did the trick to loosen the area and now thick tennis socks work fine.

So the shoe takes a little break-in period. On the court, it provides great support, especially on pivots, quick stops/starts, and turns probably because of the rubber on the toe box. I'm partial to tennis shoes that feel close to the court, and these are good for fast or quick movers. The bottom line, is they are neat-looking shoes that perform well on the court but require some break-in. Would be nice if Addidas made the shoe in different widths.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user antonettet3
1 review
0 helpful votes
August 25th, 2023

If you have medium wide or wide feet, DO NOT purchase these shoes. The socks tongue piece prevented my feet from going into the shoe. I really like the colors so, I ultimately cut out the tongues, loosened the strings, skipped holes and they are still too snug across my feet. Quality/workmanship is very poor. These shoes will cause or constipate bunions. I wasted my money on these.
Order Confirmation

Order Number: *******
Date: 08/19/2023 - 3:00 PM
Style Description Quantity Price
*******-0F1F22
Lotto Size: M
1
$15.97
HQ8389-U23
Adidas Size: 8
1
$83.97
Item Subtotal: $99.94
Shipping Method: Standard
Shipping: $0.00
Tax: $6.25
Total: $106.19
Credit Card: ************
Shipping to: Antonette King
8838 S Hamilton Ave
Chicago, IL ******* US

Thumbnail of user cm238
1 review
0 helpful votes
September 12th, 2017

Cute little tiny tennis skirt for my grand... and a good price too... I'll be back when she grows out of this one... best quality and selection on line that I could find. You are bookmarked for me! :)

Thumbnail of user laelh
2 reviews
1 helpful vote
December 28th, 2017

My first experience has been a pleasure. Trust that will continue as my tennis needs increase! Good job!

Thumbnail of user nury7
1 review
0 helpful votes
February 2nd, 2018

Their customer service is very quick in responding compared to Tennis Warehouse. Make less mistake than TW but it's a bummer they don't match competitor's price. The strings that I use is a lot cheaper at TW and since they don't match it, I have to always go back to TW

Thumbnail of user maryp236
2 reviews
0 helpful votes
December 29th, 2017

The tennis sneakers that I ordered were my size 10 but when I tried them on they were tight and very narrow. I did keep Air ZM ULT Tennis shoe in violet which fit and love. I was lucky because they were on sale so that made my day. I can't wait to wear them. I will keep looking on Tennis Express to buy others because the selection is great.

Thumbnail of user paulh311
1 review
0 helpful votes
October 8th, 2017

Tennisexpress has a great choice of tennis shoe models from all the major brands. My size was in stock (14) which I can't find everywhere. Shipping was on time. Email alerts were sent letting me know when my shoes would arrive. I wore them right out of the box directly to the courts - no blisters, no achy feet. Thank you for a great first time shopping experience!

Thumbnail of user walterw43
1 review
0 helpful votes
December 24th, 2017

After checking multiple online and big-box stores for a tennis racket for my grandson, I learned few rackets are sized appropriately for an eleven year old. I was pleased to find one at Tennisexpress. I ordered at the last minute, a little skeptical it would actually arrive on time and in time for his birthday. It was delivered exactly on time and was exactly as it appeared online. He hasn't used it yet, but so far, so good!

Value
Shipping
Quality
Thumbnail of user peterh1351
4 reviews
33 helpful votes
September 17th, 2022

Great overall experience in navigation and checkout, but zappos.com is still WAY better with photos, videos of their products. Also, baynote.com or similar to help people buy more showing "Similar products" or people that bought this racket, also bought these items...

Service
Value
Shipping
Returns
Quality
Thumbnail of user alim124
1 review
0 helpful votes
January 6th, 2018

This pair of shows have a lob sided surface design. The plastic mold on inner shoes come over the great toe area while the outer edge is build like any other shoe and does not cover over the little toe. I almost sent it back but decided to keep it and five it a try.

Thumbnail of user amandal150
1 review
0 helpful votes
January 4th, 2018

I'd like to thank TennisExpress for another great shopping experience. Not only did I find some 'No Show Compression Socks' but I got a great price. Shipping was a little delayed but due to the weather situation I understand. Not a deal breaker!

Thumbnail of user paulap128
2 reviews
4 helpful votes
November 9th, 2018

There is a lot to choose from in here - various equipment from different brands and even special editions from athletes. Prices seem steep, but the quality seemed good after a couple of tries.

Thumbnail of user ronh117
1 review
0 helpful votes
August 25th, 2017

Got just what I wanted. Love my new ASICS shoes and socks. Great service and delivery fast. Thank you! R~

Thumbnail of user lesliew53
1 review
0 helpful votes
August 12th, 2017

I have the other 3 grand slam shoes that Asics produced, but they came in women's sizes. Calling these unisex shoes just means that they are cut for men's feet. I carefully purchased the correct size, but the toe box is too big in width as well as slightly longer which makes the shoe feel awkward during play. If I went down a size the arch of my foot which is high would have never fit in the shoe. I love Asics and have been buying them for many years, just disappointed they went for this short cut on such an expensive shoe.

Thumbnail of user susanr206
1 review
0 helpful votes
January 6th, 2018

Very nice tennis bag - very light in weight and lots of compartments. Pleasing grey with orange highlights. Definitely a must for women looking for a lighter tennis bag.

Thumbnail of user kaitt
1 review
0 helpful votes
January 6th, 2018

The quality of the product are great, however shipping took MUCH longer than expected, supposed 1-3 day shipping somehow turned into 8.

Thumbnail of user nicholasc48
1 review
0 helpful votes
January 8th, 2018

I received my order, matched my order! Thanks

Good quality! Fast shipping! Thanks for the help.
Thanks for resolving my card issues

Thumbnail of user geoffs18
3 reviews
0 helpful votes
October 23rd, 2017

It would be most helpful to include a spec sheet with the demo racquets. Four were ordered and they all had different setups. String type, manufacturer and tension. I will call and inquire if this information is on file somewhere for the order.
Thank you
Geoff

Thumbnail of user dianew103
1 review
0 helpful votes
September 22nd, 2017

Overall good price and quality. Top I got was the wrong color, imagine they ran out of the peachy orange color and substituted a neutral white/grey one instead. Turned out I liked that, but was surprised I wasn't notified. All else was fine and timely, and good to have someone answer the phone and discuss your concern(s).

Thumbnail of user janea89
jane a.
1 review
0 helpful votes
September 25th, 2017

I have always had good service ordering on line with Tennis Express.

They also make returning very simple in case things don't fit.

Thumbnail of user bartm30
1 review
0 helpful votes
October 8th, 2017

Received as per order placed and in a timely manner to my door step.
Thank you and will deal with again.

Thumbnail of user sallyd32
1 review
0 helpful votes
August 29th, 2017

Very easy shopping experience, once I found what we needed! That's the only reason I didn't give 5 stars--had a little trouble filtering for certain attire in certain sizes and colors. But otherwise it was an A+ experience.

Thumbnail of user mariselad
1 review
0 helpful votes
August 15th, 2017

Everything as expected. Maybe in apparel I would suggest more images of women wearing the clothes so we can have a more accurate info of what we are buying and how it fits

Thumbnail of user wills86
1 review
0 helpful votes
August 13th, 2017

I am a long time Black 7 user and the Barb Wire grips and spins the ball just as good if not slightly better. My singles opponent noticed it on the first ball. I used the barb wire as the main and Luxilon Big Banger as the cross. The Barb Wire has a dramatic twist and razor sharp edges - it grips and rips! It settles in and softens a bit quicker than Black 7 - but the end result is greater dwell or pocketing of the feel of the ball on the strings. If you are a spin player - this is a GREAT spin string!

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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