Overview
Temu has a rating of 1.8 stars from 1,732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Drill taps and bolt removers not strong enough. Volt meters I purchased had short leads and no instructions. Should have spent more.
I just ordered on Dec. 18th. My order was "refunded" on Dec. 20th. Who knows how long that process will actually take before my credit card account is refunded? When I inquired with customer service why this would happen, I got zero real response. My chat experience started at 2:06 pm. I finally received communication from Darwin, offering to help at 2:35 pm. Whatever, it's days before Christmas, and they had a convenient queue countdown letting me know I started at 252 in the waiting line. I wasn't particularly in a hurry, so I waited it out. I asked Darwin why my order was refunded, and I got the same stock answer twice: "In order to protect the safety of your funds..." Listen, Darwin, I heard you the first time, and you still haven't actually told me why my order was refunded. PayPal was happy to pay it, as was American Express. So anyway, Darwin was no help. He told me he had informed a supervisor and ghosted me. The customer service did not get better from there. The "supervisor" responded two days later with the exact same non-response and ended the chat.
TLDR: You MIGHT be able to get a good deal from TEMU, but I would not count on actually receiving it or getting any actual customer assistance if you need it.
Hello Amber, thank you for your feedback! We are sorry for the inconvenience caused by your canceled orders. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. We might have detected unusual purchase activities or payment activities from your account. Therefore, to protect your safety, we temporarily froze the account. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you wouldn't mind sending me an email with a screenshot of the transaction details to taylor.wu@temu.com, I would be happy to further investigate right away. Best wishes, Taylor
First shipment they sent me a bunch of junk products with bad quality and false advertising, like the product will say wool but when you got it it is polyester! Or say it is cotton, but when you get it it's polyester!
They give you coupons, but it expires in a few hours.
They also kept on canceling my orders that used the coupons, so the coupons expired without been used. I asked customer service why they canceled my orders, they would claim it is for your security protection but I feel that is a complete lie. They want my utility bills, proof of residence, and credit card statemets to restore the order, but when I gave it to them, they kept my orders as canceled without telling me why. It's been a month since they cancelled my orders, and they kept ignoring me or playing games with me. But they didn't refund all my money for every order they cancelled. So they took my money and wasted a month of my time. I think they just want to collect money, expires any coupons you have, raise the prices, and cheat you.
Temu promise you free gifts when you invite enough friends to download the app, but the counter resets so fast and many people said they never got the gift.
I feel they are just a bunch of scam artists that cheats you left and right.
Hello JH, we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). As for the canceled orders, we have detected unusual activities on your account. To protect your account safety, our system temporarily froze the account, canceled and fully refunded the orders. Please verify your payment information within 72 hours to complete your order with the “Appeal” button in your order page. If you need further assistance on return/refund or coupon status or referral programs, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I did not receive my order from Temu and when I reached out to them about it they stated that according to the terms and conditions I agreed to when I signed up, they are not responsible for items once they are shipped! That is insane and terrible service! I paid for it and THEY chose the shipping company. If there is an issue with delivery it is up to them to work it out with their delivery company - not to just tell me that they aren't responsible and that they are "sorry'! I paid for my merchandise and am therefore entitled to it! Now I need to do a charge back on my credit card just to get my money back! All I asked was for them to reship my order as I want it. This is cut and paste what they said to me:
I regret to inform you that we are unable to offer a refund or resend the missing package since the logistic record indicates that the package was delivered to the address consistent with the shipping information.
In accordance with Section 11.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at https://www.temu.com/terms-of-use.html.
In light of the above, we recommend checking your mailbox, around your house, and other potential locations for the package.
Thank you for your understanding.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Their tracking says USPS picked up package. USPS has not scanned or received this package. You can't get through to customer service to request reshipment or refund.
Hello Rosa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I decided to give this site a try and that was a big mistake! I made a big order but only 2 things made it. After 13 days of getting a message preparing to ship, I then got a message that said they sold out of %90 of my items and were issuing a refund( which they did) the rest of the order still didn't leave after 17 days (still preparing to ship) so I just canceled it while I could still get my money back with no problem. This company jumped out too fast and wasn't ready at all, it's unorganized, customer service just repeats your question than gives you a generic answer that doesn't help, HUGE INVENTORY PROBLEMS-HUGE STAFFING PROBLEMS and this was my first order ever with them- A few things I ordered from amazon instead and just gave up on temu completely. Pay attention to how many reviews here state " I NEVER RECIEVED MY ITEMS"
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
The quality of product makes me disappointed. Scratched on every pieces.The shoes shelf is not matched with the picture too
Hello Edmond, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It's a cheap product! We really don't get good deal because products is a very bad quality.
Save your pennies!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I don't need five emails a day telling me where my packages I only wanna know when it's been delivered
Hello Sandy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
I had read the bad reviews, and then there were a few good ones. So I looked and found so many reasonable priced items that I figured why the hell I will try them. My main items purchased were hair clips and dog clothes. The dog clothes were some of the exact ones on ebay and soo soo very much cheaper. One of the dog clothes I had just ordered from a lady on ebay and it arrived and was absolutely adorable. So when I found the exact picture of the item I had just bought for 11.00 and Temu had it for 1.88 I thought why not order more dog items and see. So I did and I am so very happy I did. I got 7 outfits for what would have cost me 70.00 or more on ebay or amazon. I paid 12.00. The hair clips are the big claw ones that you get at Walmart for 7 or 8 dollars. I gave 88 cents. Yes 88 cents. Some were in the dollar range. But they are well made and heavy claw clips. So I would say why not try a few of their items. I did and am happy I did. I can save so much money. You may wait a week or two for delivery but to save this much I will plan ahead for when I need the items and get them early. Until I have a bad experience which I don't really see happening as they update you daily of the progress of the shipment including when the items are on their flight to the US and then on to Jamica NY to the customs facility to then be transferred to USPS for delivery.Please try this. I did not do it on their app, I did it on the computer and have had no problems.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I live in WISCON and i got a notification that MY ORDER that i paid for was DELIVERED in MISSION TEXAS thats not even close to where i live and i dont really care that it was delivered somewhere else because it was just 10$ but im wondering if im going to get a refund or if ill get my order SOON my adress is (600 Tower Rd,*******, Waupaca,Wisconsin)
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
When I received my parcel it's open from one side and items missing but temu not refund me for missing items and said ur parcel delivered fine and where's house said they se d everything even I send them all evidence and screenshot from my phone when I take photo it's timing and date shown on it when I recieved parcel it's ripped from other side which I notice when I put it on sofa then I take photo first and i contact them but they not take serious notice and even not resend me missing items or refund me
Rest items is damage, no longer needed or don't like and coat size big which I return and hair ties and they refund for that and said what h don't like donate it etc
But for missing items they done nothing just apologise for it and denied for refund
Hello Madiha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought only 13 dollars worth of stuff from them but it was for mother's day and I kept getting the updated delivery progress emails but today's said it was delivered at my mail box which it definitely was not I checked all day long & I have no neighbors so no1 took it. I've tried customer support but it wnt even work and so I tried contacting USPS which the tracking number worked at 1st & it also said it was delivered but then I couldn't get it to find it again so I could report it because it then said it doesn't exist now. So I can't even get it fixed and what's said is it was only 13 dollars! But the saddest part was it was for MOTHERS DAY!
Hello Candace, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you require any additional assistance, please message us on Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). We are eager to help you find a resolution. Best wishes, Temu team.
Purchased shoes for $30.57. Returned them. TEMU says I didn't return them even though I've provided UPS's Proof of Delivery (attached here). TEMU would not return my money so I filed dispute-of-charges with my bank. My bank made me whole.
TEMU, in their infinite wisdom, —- suspended my account citing, "I'm in a dispute with TEMU" (see attached notice and poor grammar). Ummmm, NO I'M NOT! My bank made me whole and provided a letter for TEMU indicating the dispute has been resolved. ***DON'T FORGET*** —- TEMU's warehouse in Rancho Cucamonga RECEIVED the shoes back -and when I called TEMU, they could see that the shoes were returned and passed "quality inspection" and they could not explain why I was being told the shoes weren't returned.
The emails "Katherine" (from the "back office") sends are dumber than stupid and absolutely unhelpful and insulting.
So, if you're reading this "Katherine", unfreeze my account. Or are you going to REPEAT your NONSENSE here that you email me?
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bold SCAM! Never again! Bracelet with allegedly real stone beads turned out to be real plastic.Was an online purchase in Czech Republic
Hello Stephan, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos ((https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I have been ordering from temu for over a year, I placed an order on 3/8, I waiting 14 days and it never shipped, so I canceled and tried to order again, just for them shipping was delayed and they didn't know when it would be shipped, well I needed these things for a baby shower on 3/25 so I just wanted a refund so I could buy the items somewhere else, they refused only wanting to give me temu credit but they aren't shipping anything so it wouldn't do me any good so temu just lost a loyal customer.
Hello Nun, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
I am very pleased with the water hose and sprayer that I received for the price that I pay for it it's excellent value I am sending pictures how well it sprays for my garden
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Poor quality terrible service poor delivery if at all refunds are discounted buy else where their the worst
Hello Jason, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Hey people out watch out for this guy's... See I did there game task it told me to invite 2 people and u will u complete the task so I did will I invite 30 of my friends and only one went through so that leave me with 29 of my friends the reason why they did not go through is because THEY WAS ASKING FOR THE CREDIT CARD they would not let them sing up with out there CREDIT card information first TO ME I THINK IT WAS A BIG SCAM THIS IS NOT THE FRIST TIME DOING TO ME AT ALL... So I lost my 150 cashapp and all my free stuff and they want to get me $ 10 and that it That crazy
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I ordered 6 BIG AMD TALL SHIRTS THAT TOOK 3 WEEKS TO ARRIVE AND THEY ARE NoT BIG AND TALL.ThEY R YOUTH SIZE.WASTE OF TIME AND MONEY! CHEAP MATERIAL,NOT EVEN WEARABLE!
Hello David, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you for your patience. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
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Hello Ken, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel