• TemplateMonster

2022 SITEJABBER AWARD

TemplateMonster

Overview

TemplateMonster has a rating of 4.34 stars from 1,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TemplateMonster most frequently mention customer service, great support, and pre sales. TemplateMonster ranks 1st among Graphic Design sites.

  • Service
    123
  • Value
    109
  • Shipping
    54
  • Returns
    53
  • Quality
    101
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
35
See all photos

What reviewers want you to know

Positive highlights

  • Chat with Sandy, she was very willing to help me find the right template for my fitness website.
  • I am happy whit the support team in chat, all attention was good, i have now my services working and I recomended.
  • 2022 Customer Choice Winner

Critical highlights

  • I purchased a template that was defective from Template Monster.
  • What Customer service?, the voicemail is full and no one picks up.
How would you rate TemplateMonster?
Top Positive Review

“Responsible Customer Service”

Fazal R.
2/8/23

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue. Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

Top Critical Review

“Worst experience ever. Just do not consider”

Jackline N.
7/2/22

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

Reviews (1,680)

Rating

Timeframe

Other

Reviews that mention popular keywords

template monster (166) right template (30) support team (39) customer support (45) customer service (175)
Thumbnail of user toulonnen
1 review
0 helpful votes
March 19th, 2019

Caroline Walker did an excellent job in assisting me in choosing a website template for my business. She effectively asked the right questions and provided answers. She listened effectively. Very professional. Thank you for your assistance. Very satisfied with the information I was given.

Thumbnail of user harryc76
1 review
0 helpful votes
January 15th, 2018

I chatted with Becky, a chat line support operator. She was extremely helpful in finding a WP CMS template ands the plugins that I needed to get my website going.

Thumbnail of user shannonf116
1 review
0 helpful votes
December 16th, 2019

Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.

Thumbnail of user jossephl
1 review
0 helpful votes
October 21st, 2019

I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.

Thumbnail of user bradj33
1 review
0 helpful votes
May 6th, 2017

I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!

Thumbnail of user nosai
1 review
0 helpful votes
October 4th, 2018

Nice and beautiful templates. Operator was very helpful and knowledgeable about my requirements and gave me suitable options.

Thumbnail of user gauravk37
1 review
0 helpful votes
May 23rd, 2019

Had a great chat with lots of information included. Very satisfied with the information provided by Sandy.

Thumbnail of user philipl105
1 review
1 helpful vote
September 26th, 2019

Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, hesimple will be your new best friend.

Thumbnail of user fredrickm34
1 review
0 helpful votes
October 30th, 2017

The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!

Service
Thumbnail of user johnn1216
5 reviews
12 helpful votes
September 11th, 2020

I had a problem with addicting text modules and other modules within the power plugin, but they were super patient and persisting in helping solve my problem. I am very grateful for your patience and kindness.

Thumbnail of user renatan2
1 review
0 helpful votes
July 11th, 2018

I don`t have much experience in web and templates, but as I wanted to make a present for my boyfriend I needed a help of profesionals. That was a nice experience. Оperator helps me a lot and explaned everything very clearly. I`m grateful for the help! Hope everything will works good)

Thumbnail of user tiquec
1 review
0 helpful votes
February 3rd, 2017

Website box has everything an agent needs to dominate in their business! From crm to property codes, to drip campaigns and more! Thank you!

Thumbnail of user hash31
1 review
0 helpful votes
November 9th, 2017

Eli was great, resolved my queries quickly and efficiently. Would recommend anyone to use them. She was very knowledgeable

Thumbnail of user loriw74
1 review
0 helpful votes
January 29th, 2018

Super fast and responsive to my questions. Gave me a lot of options for what I needed. I appreciate the easy chat back and forth.

Thumbnail of user juans231
1 review
0 helpful votes
July 9th, 2019

I had Purchased a template few months ago. Your service was excellent and very FAST.
Really appreciated!

Thumbnail of user giorgioc10
1 review
0 helpful votes
September 25th, 2019

I appreciate the professionalism and courtesy of the pre-sales department in particular of
Lori Johnson

Thumbnail of user ibos
1 review
0 helpful votes
October 9th, 2017

Jenna at Presales Department gave me quite good service and was good in willing to help. Thank you. He took the time to search properly for my difficult questions

Thumbnail of user johnh773
1 review
0 helpful votes
September 28th, 2017

Hi Looking at templates great products but would be nice to have info on photos would make life so much easier and probably help your sales

Thanks

Thumbnail of user alik139
2 reviews
0 helpful votes
September 19th, 2019

Sandy was extremely helpful on answering all the questions! She have solution of all your problems related to templates! Personally I would recommended the platform.

Thumbnail of user mohamads15
1 review
1 helpful vote
February 5th, 2019

I appreciate the help done by Lori, He was very flexible and patient to answer all my questions.

THANKS

Thumbnail of user dmitriyn2
1 review
0 helpful votes
October 26th, 2017

I had a few questions about installing a templates on our site. Operator was helpful enough and responded very quickly to provide me with satisfying answers.

Thumbnail of user alexd350
1 review
0 helpful votes
November 11th, 2019

Lots of options that are in style and very affordable. Love it <3<3<3...

Thumbnail of user madas
1 review
0 helpful votes
August 3rd, 2018

Thank you for your support, Archie helped me a lot because i do not have any aknowladge about templates, but he helps me pretty much!

Thumbnail of user anoushs
6 reviews
7 helpful votes
October 7th, 2020

Great tactical technical support team, super fast response with instant communications. Thank you TM.

Thumbnail of user md185
1 review
0 helpful votes
October 27th, 2018

Caroline was very helpful in answering all of the questions about the template that I wanted and the services I needed to ensure I understood what I was getting before making the purchase. I got the information I needed to make the right purchase. Thanks for the excellent service.

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From the business

Everything You Need to Create a Website:
🔥 Premium Website Templates
🔥 Design Elements, Graphics & Illustrations
🔥 Plugins & Extensions
🔥 Video Templates
🔥 Presentations
🔥 Fonts
Experience the Excellence of our Products:
🏆 Crafted and Perfected by Seasoned Professionals
🏆 Packed with Premium Features
🏆 Tailored for Responsiveness
🏆 Optimized for SEO
🏆 Boasting Top-notch Functionality
🏆 Supported by Comprehensive Documentation
🏆 Assessed by Expert Testers for Excellence
Assistance When You Need It:
🛟 6 Months of Complimentary Technical Support
🛟 Attentive Customer Care Team
🛟 24/7 Access to Billing Support

Company Representative

Thumbnail of user nataliap7
Customer Care ❤.

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