TemplateMonster

The template I purchased was very nice, as well as the initial contact. Once I "PAID" and connected with my "Project Manager" Rose, it was down hill. She failed to follow my multiple emails regarding my so called "Ready-To-Go" site. She pretty much told me she was not doing six pages, which I never asked her to do. But, keep in mind, it was a Ready-To-Go site. Initially I was told that they would complete the pages per my request. Moving forward, she left all foreign language on the site and my site was published. Don't know why, but I went to check because there were many and I might add, MANY errors with this project. Oops, my site was live with a language I had no idea and pages left unmanaged.

The more I would let Rose know that my project was not correct, she would ask me to send her my request, AGAIN.! So, I would do just that and resend. Bottom line my site was never completed. I was going to pay someone else to just right the wrong of Template Monster, but thought it would be best to let them fix there mistakes. They charged me another fee to complete my READY-To-Go" site. I paid it and figured be done with it once my site was correct. The person who worked my site the second time around was great, I even wanted to tip him for his commitment to service (the offer was never excepted). Bottom line, I would not use them again. There are many other companies out there building Ready-To-Go sites and relationships who will be getting my business in the future.

The lack of communication between client and project managers minimal, sometimes making it difficult to provide quality service. It would benefit all if the project managers can be human, like asking questions from their expertise in order to fulfill the need of the client the first time. Share the errors they see, etc. I trusted Template Monster to do my site because I saw how creative and nice their site was to attract me and many others and trusted they would do right by me as a consumer.

In my case, yes, I agree that they have the most beautiful templates for website. I bought a template for my prestashop and two extra services (logochange and installation). For me, I won't deal with template monster any more after that. The reason is below.

Logochange service ($49) - yes, they will change the logo for you on the excite location of the template. You can do it you own and save $49, you just need to save your logo using excite same name and extension and put it on your web template. That's all. Template monster will not coding\removing or adding additional thing for you. EASY MONEY THEY CAN MAKE.

Installation server ($49) - $#*!. The meaning for installation is not template installation. In my case, I run Prestashop for many years with a lot of items and customer information on it. They said installation means flush install prestashop. How about my old data? Yes, they can transfer it for you for US$199. When you purchase a template on PrestaShop website, you only need to apply the template and "ALMOST" ready to go.

For my recommendation, if you own a PrestaShop and you have a lot of data, please think about it before you make a purchase from template monster.

Was considering one of their superb templates. But reviews online are awful, chat support was not very useful (other than "buy hosting too").
Also found this very interesting page about their moto CMS tool. http://www.webdesignerforum.co.uk/topic/*******-anyone-know-about-moto-cms-need-some-insite-and-review-from-a-designer-stand-point/
Found this resource for template, very serious, lots of real questions and support: http://themeforest.net

Lack of customer support. Flash templates are beautiful but I couldn't make my website from it (I'm a photographer, not a flash guru!) God, people why don't you make things easier?