Telestial

The Online Customer Support was very helpful. I used it three different times, and received great service every time!

Online customer support was helpful but the reps seemed a bit sharp in some of their answers, or else they didn't answer my questions entirely. Maybe it was the way I worded it and/or the way the response came across, that made me choose this rating

The SIM card came quickly and reflected my purchases of extra phone time and a data bundle. BUT I sent an email (via the website) to Customer Service 4 or 5 days ago and I still don't have an answer! I need that answer before I travel in order to use my phone in Europe. I'm obviously going to have to try to reach Customer Service by phone--and I hope I'll get a prompt and helpful answer.

That's why I've downgraded Telestial from 5 stars to just 2.

Ordering is easy...let's hope it works. ironically, when I called customer support with some questions, the quality of the phone connection was terrible.

Registering on line was easy. Phone support answering all my questions to determine which products were the best match for me, was superb!

Shopping online, it was quite simple to get all the information you need to make a purchase that is right for you. Now the real test it how fast will the card get to me, and how well it works. I will do an updated review on that when I am back on my trip.

I wasn't able to add voice minutes to my order, everything else is fine.

also, the example for how to dial a number was incorrect on your instruction sheet. it stated 001-country code (in your example Australia). it should be 00-country code.

also, nowhere was stated what the per minute charges are for phone calls.

Thank you for reading.

Stefan

It was pretty easy and straightforward. Hopefully I get the card in a timely manner and it works when I need it too. I have ordered one back in Feb 2019, and had no problems using it, which is why I am buying again here.

Very easy processing order. Quick shipping. Great rates for Calls, Texts and Data when travel internationally. I have already used it in Europe and it works great. Thank you.

This will be my third time using this service in Europe. Last time I tried another company to compare and I am back because this is the best service I have found for Europe outside of having an international plan for a US based phone.

I have been purchasing SIM cards from Telestial for quite a few years and have received excellent service.

Going back and forth between onesimcard and telestial websites confusing. I was also disappointed to lose all the cash value on my old phone card that in the past was transferred each time I got a new card

I'm in Europe and they are working well. So glad that I got these in the U.S. so we were in business as soon as we landed and did not have to spend our vacation time looking for SIM cards.

I called the customer service number, and all my questions where answered. The customer service agent was extremely helpful. The information in the online page is very straight forward and easy to browse.

I really liked the explanation of each plan for each sim card and the convenience for each package. The interface of the web is very good. Thank you.

Had several issues placing the order with other cards due to billing address, but my information was correct. Not sure why but it eventually went through.

Site has very comprehensive explanation of terms and services for each SIM card. Instructions on how to start using it very very user-friendly.

You've gone to some trouble to make a complicated transaction as simple and straightforward as it might be.

Shopping Telestial was easy, the online help was informative, and delivery of the SIM card was speedy. I have yet to install the new SIM card, yet a similar SIM card that I had purchased from Telestial for an earlier international vacation worked flawlessly. I recommend Telestial for international SIM cards.

Had a hard time finding whether zone B included A, and if C included A and B. Did find it. Tried using some promotional codes I found online, but none worked. Otherwise, all good. Used online chat to answer a few questions and that went very well.

Easy and fast ordering. Clear and simple web site. Chat option nice but not needed after becoming famIliar with the site and options. Trust activation in UK and use there and in Norway is as easy.

Call and talk to customer service before I called and ordered and they were amazing your chat online was perfect

I'll be completely happy when it all works. :)

I had to place 3 orders to send to 3 different addresses and it is a little hard to tell the orders apart, except for the order date. An order number associated with the orders would help.