Teleflora

Ordered a plant arrangement for Valentine's Day shipped for 2/13 date. When received not only was it smaller but it was a different arrangement altogether. I tried to get them to rectify the situation since it was still one day before Valentines but all they offered was a $20 refund. I'm extremely disappointed with their service and will never order from them again. I don't recommend anyone else does either.

I live in Texas & ordered online flowers for my sister's funeral in Miami, FL from Teleflora. I ordered Premium because it displayed the most flowers. Must to my disappointment when I actually saw what they sent they should have been embarrassed because it was no where near what was advertised. Very few flowers the vase wasn't even full. Shameful display especially since this was for a funeral. I expressed my disappointment & received a response with no acknowledgement for charging for a standard arrangement. I will never use Teleflora again & warn everyone to be aware of their false advertising

Horrible experience. Ordered flowers for my mother's birthday. Selected teleflora because they said they could deliver it on the same day. Paid for order and included tip. Later that day I get the following voicemail:
(direct excerpt from voicemail to text) "... unfortunately the shop messages and they said that they need an alternate delivery date to deliver the order since there is an eclipse occurring so the soonest date they can deliver is tomorrow..."
I was flabbergasted. What does an eclipse have to do with delivering flowers? I called customer support and after 11 minutes on the phone with the rep who kept repeating "will you accept the delivery for tomorrow?" They finally agreed to comp the order and deliver it on the day originally promised. It became clear he lied to me to get off of the call, as my mother informed me that not only did she not get the flowers on her birthday, she still has not received them a day later. Unbelievable and unethical. Will never order from them again.

What you get vs. what was ordered doesn't even compare. I wrote an email requesting a refund on a $90 bouquet and they refunded $27.

I will never try this place again, they charge for early guaranteed delivery and then just don't, the customer service is nonexistent, they have no idea what they're doing, for what the charge they should be stepping it up, buyer beware don't bet on them to get anything to you. Worst flower delivery ever, thanks for nothing you incompetent fools. SO JUST AN UPDATE THEY NOW REFUSE TO GIVE ME A REFUND. DO NOT USE THIS HORIBLE PLACE. YOU GET RIPPED OFF, AND NO ONE AT THE SO CALLED CUSTOMER SERVICE WILL EVEN TRY T HELP YOU.

If I could I would give them a big ZERO. I ordered a centerpiece to be sent to my family for Christmas and what arrived...a vase of carnations and one rose. I will NEVER use them again!

So embarrassing!

I ordered a casket spray well enough in advance for a funeral on a Monday. I paid extra for early delivery explaining what time the service was. I called and was told no problem they could do it. I got an email Friday afternoon saying that they would not be able to make the delivery time and could they deliver it to my house later. A casket spray, for THE CASKET. Delivered to my house AFTER the service? First of all you would think funerals would take time precedence over any regular flower deliveries. This came off as insensitive and downright ludicrous.

Along with an obit I received an electronic form to order flowers for the Memorial and Funeral Services. Since this was the dad of a long-time business partner, I placed the order. When presented for payment, there were multiple charges not mentioned but I OK'd them and placed the order 4 or 5 days before the services. On the morning of the services, 45 mins after the first service, someone who could not speak understandable English called and at my request transferred me to someone else who did not know why they were calling. Eventually, I was told that when they tried to place the order on the morning of the service, they couldn't find a florist. There was nothing they could do. This is not a reliable service and I will NEVER use them again.

Placed an order at 10 AM for evening delivery. Spoke with the manager to make sure they deliver it on time and get positive. At 5 PM they called me and informed that my order will be delivered tomorrow. They ruined my event (my wife's birthday party). Just horrible, absolutely irresponsible.

I ordered flowers for mom day and they were not delivered then told they would be delivered may 12 still no delivery then told Wednesday! Still
No word or
Confirmation of delivery. This is so disappointing I will NOT be using again and I ant a full
Refund!

I have been getting the Thomas Kincaid buildings since they started for my anniversary as I was married at Christmas. This years sweet shop is the poorest workmanship of all the buildings so far. The detail is horrible compared to the earlier buildings. If this years looks as poor I will not purchase it. The sweet shop do even look like it belongs in the same collection.
Very disappointed.Compare to previous buildings. See the difference in workmanship.

Ordered flowers for funeral service to be delivered day before service knowing that they wouldn't make it by 9:00am in time for viewing. Ordered online on Friday as soon as I knew the day and time for funeral. Monday morning received email from Teleflora stating delivery wouldn't happen until Wednesday - which is day of funeral - but couldn't guarantee delivery by 9:00am in time for viewing. Cancelled the order immediately and called a local florist in the area directly who will ensure delivery occurs in time for viewing. I will NEVER use Teleflora or any online third-party florist again - always better to look up local florist in area and call them directly. It's also less expensive and customer service is fantastic - unlike Teleflora.

AVOID AT ALL COST! There are 1409 reviews, 85% are one star. We ordered a floral from their website the day prior and paid $81 to have the flowers delivered the next day. We found out the flowers are being delivered from the same town we wanted them delivered to. It is now 5 PM and the flowers were not delivered. They said delivery is from 11AM to 7PM. This is bogus and wrong. Worst place to buy flowers from. When we called to express our disgust all we got was we can refund you. They should put on their webpage, We don't just sell flowers, we can refund as well as we don't deliver on time.

I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got though the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order. I called the number the text told me to and gave them the order number the text told me to give them. They didn't have record of my order. She tried looking it up two different ways and couldn't find my order. After being on the phone longer than I should have been, she finally found it. Now I am being told that they can't deliver the same day because my order was placed too late. The cut off time was 3pm. Funny, I received the confirmation email at 2:16 that my order was received. Apparently it took nearly an hour for them to decide which shop would fill the order, and by then it was 3:04. Now it's somehow my fault and now it's too late to go to the other shop I chose. Now if I want to have flowers delivered tomorrow, it will cost me more because it's a Saturday. I get that you may not be able to deliver it the same day if the order is too late, but it wasn't. The system is all automated. I should have been notified immediately (or at least within 20 minutes) that they could not fill my order as requested. I should have had plenty of time to go with another shop. Why on earth in this day and age did it take so long to route my order? Really, really not happy. I will not use this company again and will encourage others not to as well.

I have emailed this company asking for a explanation... 2 days and still no reply. Must be the corna virus has effected their hands and they can't use them to type.

Yes, the photo and the delivery product were nothing like the picture, and is there any other stuffed animal than a monkey? Are you kidding me? The ribbon did not even tie professionally, and the flower arrangement was unacceptable will not purchase it again.

I ordered flowers from Teleflora and they said the florist they used to deliver them left them on the porch without ringing the doorbell or knocking. I don't like that they didn't get in touch with the person and then just left them. I will definitely not use Teleflora again. They didn't give me a full refund.

Sympathy Flowers were not sent on day requested. I was not notified that they could not be sent till one day next week after funeral over. I cancelled purchase.

We ordered a matching corsage and boutonniere for my son's prom and paid extra to insure it would arrive before 1 pm. The corsage showed up seconds before my son left to pick up his date. It was not what he chose and was quite beaten up. The boutonniere never showed up. Customer service said they would "punish" the florist, which doesn't help anyone. Created enormous stress and in the end, we didn't get what we paid for and didn't get the boutonniere at all.

I ordered a deluxe bouquet of Tulips to be delivered to a family member on a specific day to commemorate the loss of a loved one. However, Teleflora didn't honor the delivery date because the florist changed the date on their end - they stated that they ran out of flowers. The Teleflora account that I had to create to check on the order status did not reflect this change, and I had to call back twice on the intended delivery date to find out why there was hold up. Speaking to customer service wasn't helpful, because they tried to tell me that my order date was the one set by the florist - to which I had to inform them that my account and purchase emails stated the original delivery date. Please be mindful about ordering flowers for a specific date - considering there's a possibility that your flowers probably won't arrive on time and you may not be properly notified.

Heard from the receiver, she said she had just received the flowers around 3:15 pm and she described it as a small bouquet. I will admit that she was happy with it.
I am not! I ordered the medium size and wanted them delivered in the morning! I expected more for the amount I paid! I hate to imagine what the small size looks like. Just a couple of flowers? I am very disappointed in my first time using you. Will think twice before trying again. At this time, I cannot recommend you to anyone.
Also, I wrote a very thoughtful message. My friend did not mention anything about it and I did not ask. This was a very emotional anniversary for her. I can only assume, because of everything else, that the message was not sent.
Very upset, Linda MacKenzie

I have ordered twice from this site. One year apart. They took my money and confirmed the address was acceptable for an order. On the day the items were to be delivered as Christmas gifts, I GOT AN EMAIL SAYING THE ORDERS WERE CANCELLED. Can't you notify earlier if the florists don't want the business. Got my money back after a week. Buyer beware!

The flowers were not delivered the day that they should have been. I was given a 20% refund and told that they would be delivered the next day. I would have much rather cancelled the order because now it looks as if I forgot my aunt's birthday.