TelefloraReviews 729

Just had flowers delivered to my sister in the hospital. The flowers arrived almost all the way open. The petals will be falling off tomorrow. Not pleased.

I ordered succulents in an old truck. She received a clear vase. Very disappointed in what she got.

Flower/plant basket was sent one day late even though i ordered same day delivery. The plant that was received was not anywhere near the photo of plant i ordered. Now i am embarrassed to have even sent it! I spent more than $100 but what my aunt received was something available in grocery store for $20

I received an email for 25% off of site wide arrangements today, June 24 at 9:24 AM. I attempted to place an order to a friend who is in hospice to brighten their day. I am a senior citizen and I place was placing the order on line when the system would not allow me to get the size bouquet I wanted. It locked in at a higher price. After attempting several times I finally got the size I needed to process. I decided to call in just to make sure all the information would be correctly updated and to place a second order for someone else as well. The first person I spoke to hung up when I told her my problem. I called back and got Gwen who gave me alternate amounts for the same bouquet online even though she took in account supposedly the 25% discount. She kept saying the promotion code did not work. She did not override the promotion code so I asked to speak to a supervisor. The supervisor GAIL told me the total price would be $66 and change she recalculated after I gave her the promotion code and told me it would be $68 and some change. I refused the amount and asked why it was more she said because the promotion code expired. I ask how could it have expired when I just received it this morning and that was their issue not mine. She told me I had to pay for the order and then they would reimburse me in 7 to 10 days. This is price gouging of the worst kind and trying to take advantage of senior citizens. I order from Teleflora on a regular basis and the worst part is I received another discount coupon for 20% off less than five hours after the one I received this morning. I I don't expect that all transactions will be perfect, but I thought I was doing business with a reputable company I could trust.

The review process is too cumbersome. You require me to accept the inconvenience of providing pictures, and proof of purchase to make for a complete review. Ordering and paying for the flowers was trouble free and I assume that they will arrive on time. Your request was adding effort to the transaction.

I paid extra for the flowers to be delivered. I got an email stating they were delivered in actuality the weren't delivered until the next day.

Ordered a plant and vase for wife to be delivered on her birthday. When it did not arrive by 5PM called customer service and rep asked me to hold while she contacted the local florist in my area. After a short time on hold, she told me that she had spoken to the florist and that my order was out for delivery and would be delivered by 7 PM. When it did not arrive at 7, I called back and was told by a different service rep that it could not be delivered today and would I like to pick another day. I requested a refund and was told it was processed and would take 2-10 days for my bank to process.
Total incompetence with several days notice to arrange delivery of a single plant with a birthday card and 1st customer service rep lying about order being "on the way'.

I selected Teleflora because they not only offered a 10% discount for next day delivery, they also gave me 20% discount on a future order.

I ordered a Money Tree plant, in a distinctive container. The plant was delivered in a more generic container, but was appreciated by the recipient. The first picture is what was received, the second was what was ordered.

The site is very easy to navigate and the selection is bountiful. Easy to order and prompt delivery!

I placed an order for a get well bouquet. The website was user friendly and I was easily able to select and place my order,

Unfortunately the flowers and the elephant holder that arrived looked very different (e.g., flower colors and elephant holder and its colors) from the website picture. It was a bit disappointing for the $79 purchase and delivery price of the gift. If I had seen the delivered version (picture below) on the website, I would not have ordered it.

I have never used the company yet I am receiving emails daily from them! I have asked to be removed from the mailing list without success! I have emailed their customer service constantly and asked to be please be removed and they continue to harass me with daily emails! I will give negative reviews everywhere I can until they quit harassing me!

I have never had such a horrible experience with this company. This is the second time my flowers were not delivered when they were supposed to. They are for my uncle's funeral and we're not delivered today. The florist lied and stated that nobody was there to accept the flowers. The thing is I am friends with the owner of the funeral home and she was there from 1 until 5 today. I am demanding a refund. This is absolutely the most horrible flower delivery service I have ever dealt with. Shame on me for giving them a second chance. If anyone's looking for flowers I would check out farmgirl flowers because they never disappoint and their flowers are always beautiful. It's a shame that such a big company does not hold florist accountable!

Purchased Mother's Day arrangement online, the picture and description line is not what was received
Asked for a resend but would not accommodate
Offered 30% refund. Didn't even cover shipping costs
First pic is what I ordered
Second pic is what was received
Horrible customer service! I was told first no refund, then no redelivery! Not willing to fix the obvious issue
Not about money, all about customer service which is truly unimportant to Teleflora!
Extremely disappointed and dissatisfied
Will never use again or recommend!

Using this website was easy and so convenient. My friends relative passed and I wanted to send my friend flowers same day via delivery. Same day service was offered and provided! My friend received her flowers within a few hours so that was awesome. She sent me a picture of flowers to thank me, but the vase wasn't the vase I picked out on website. Although I was looking forward to that vase, the flowers were LOVELY! Put a smile on my friends face.

Had a very sad family event and paid extra to have flowers delivered to my sister same day. They never came. Was told they would be delivered the very next day... still no flowers. Promised that without fail they would be delivered the third day. Nothing! Called Telefloral, no apology, no explanation. They just said they would be delivered as soon as possible. I said that is not acceptable. They only wanted to give me a partial refund. I had to demand a refund several times before they agreed. Still waiting for that. Will never use Telefloral again and can not warn others strongly enough not to waste your time and money, especially when its for something really important to you!

Ordered flowers for Mother's Day and even agreed to a three day window for delivery. The flowers were not delivered during the agreed window, though they claimed they were. When I contacted customer service, they apologized and said they would re-deliver ASAP. A day went by, still no flowers. So I contacted them again and they had yet to even speak with the flower shop about the non-delivery! Once again, they said they would deliver "ASAP" and gave me a partial refund. It took two more days for the flowers to be delivered, a week after their original delivery date. The arrangement did not at all look like what I'd ordered - different flowers and significantly smaller. I will probably take my business elsewhere next time as this was a huge disappointment to myself and my recipient.

I ordered flowers and they NEVER arrived. I called and they told me that they were on the way and they still had 45 minutes in the arrival window. That time came and went and so did the next day. When I called again to find out why they had not been delivered, (1) they were not aware they had not been delivered (no tracking in there systems apparently, and (2) they had no explanation. I requested that the order be canceled with a full refund, I was told that I would have to wait for the cancelation to be processed with the floral shop. I have no faith that it will be canceled which leaves me having to call yet a 3rd time to confirm. I will never order from this company again.