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Telcan has a rating of 4.01 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Telcan most frequently mention customer service. Telcan ranks 38th among Internet Service Provider sites.
This company responds to reviews on average within 8 days
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
I joined telcan in agreement that they will not increase the price for two years. After 6 months they increased my internet by $7! When I talked to them why did this that, they claim that the main internet provider (Bell) increased the price and they were forced to increase my internet price as well. This doesn't make sense at all. This is bad business and it is scam. Other than that they internet is solid and customer service is reachable. My advise don't do business with pre paid internet services who but internet service from big companies and sell it to customers. Because they will not respect their agreement just like Telcan did to me. Avoid telcan
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
We have had no issues with our internet. The company is very easy to get a hold of if you should need help. Great experience!
Thank you for taking the time to share your experience, Christine! We will strive to offer the best internet service at an affordable price and we're glad that you are enjoying that.
Switched over from Rogers. Seamless and lower priced. So far so good. It was very easy to set up the modem.
Thank you, Michael! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
I have been using telcan for about 4 months and have not had any problems so far. They give me the speed they promise. Thanks.
Thank you so much for being our loyal customer, Alper! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price and we're glad that you are enjoying that.
I had an issue with local cable quality - Not Telcan's fault, there's a faulty cable somewhere in the neighbourhood.
Telcan was great with followup, checking in a few times to make sure that the issue had been resolved.
Hello Michael, Thank you for taking the time to share your experience! We're pleased to hear that our follow-up efforts were helpful. Your satisfaction is our top priority, and we remain committed to providing reliable service.
First i was hesitant to get this service, but i was wrong! Internet is stable and reliable. The wifi device is super strong and can stay connected even from the street!
I highly recommend.
So far so good speed and reliability. It is stable and I can watch movies and tv shows.
Thank you, Borys! For giving us such a great review, and we're extra happy to hear that our services have exceeded your expectations.
Telcan has been on top of this ever since I decided to switch to them from another provider. Text messages, calls, emails - the works to ensure a smooth transition. During the outage we had - they are happy to credit you for the time lost. All for a fair price. They are quick and professional - and anything a normal household could ask for and MORE!
Thank you, Patrick, for taking the time to write such a well-thought-out, positive review of our company and the services we provide. We are happy to have served you well.
I have been using Telcan Internet for about two years now and I am very happy with it.
I constantly get great internet speed, and they do not block any content or sites.
Best of all that they do not surprise me with constant price hikes, unlike my previous experiences with Rogers and Bell who give you a decent deal initially but then keep increasing the price every few months.
Thank you for taking the time to leave us an insightful review, Ehsan! We will continue to strive to provide Canadians with the best possible service and competitive internet pricing. Thank you for your loyalty!
Working with Telcan has been a great experience so far! The setup was easy and we haven't had any issues since. Thank you!
Thank you, Valerie! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
I recently moved and decided to change internet providers while at it. Telcan has been very reliable with only a couple of hiccups and the price is about half of what I was paying before for the exact same service.
Thank you for taking the time to share your feedback, Brandi! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price
A representative of the company came on the appointed day to install my DSL, that I had pfreviously received. The person called first to say when he would arrive. He spent 3 hours getting it to work (at little after 9 AM to just after the noon hour)! But in the end it has worked just fine.
Thank you, Marilyn! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that
I work remotely from home, so I am demanding to disconnects. For 3 month disconnects happens may be 2 or 3 times for a short period. It`s acceptable. Internet speed is excellent. The price also.
Thank you for taking the time to leave such an amazing review, Roman! We're very glad that you have found our service to be excellent.
Was a little stressful the installation day, was reschedule… when they show up was already working. Service is going good, until now! Thank you!
Thank you, Luciana! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
So far so good.
Speed is good, no down time or slow connecting, easy install.
All went smooth.
Would recommend.
Products used:
Modenm
Thank you for taking the time to share your experience, Rodney!
Best Internet service at low price. Customer service is also excellent. Highly recommend.
Thank you for taking the time to share your feedback Muhammad, We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price! Thank you for your positive review and your recommendation to others.
As a senior the price is well within my budget. I enjoy the almost unlimited channels.
Thank you for taking the time to leave such an amazing review, Charles! We're very glad that you have found our service to be excellent.We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Everything has been Awesome so far.
Thanks for your service.
Thank you, Yorty! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
Always been happy with the service. Any problems I've had have been addressed promptly and fixed right away. Customer support has been great. Always getting stated speeds with no lag. Download speeds are always constant and I even get more upload speed than specified. Never have anything buffer and media streams flawlessly.
Products used:
Internet
Thank you for taking the time to leave such an amazing review, Robert! We're very glad that you have found our service to be excellent.
It's nice networking with great broadband speed. Must recommend. Money Value
Thank you Gurdyal for giving us such a great review and your recommendation to others.
I want to revise my review which I sent earlier. The company worked very hard to sort out all issues. The service is fast, reliable, and strong. I am extremely pleased with their quality and with their service and I highly recommend them.
Thank you, Telcan, for a job well done!
Tip for consumers:
Use Telcan. They are the very best!
Products used:
Router and 500MB internet service
Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance. We've looked into your account and it seems like an isolated issue as it is not impacting all cable clients in your area. Our technicians are working to resolve the issue at the earliest. We appreciate your patience and understanding.
Recently we had trouble with our cable connection. A Telcan team trouble shot it within 1/2 and managed to fully restore proper service. Getting ahold of them is not a problem, and the team has always been professional.
Thank you for taking the time to share your feedback, Markus. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price, and we're proud of our team members and always happy to hear positive things about them.
You have great internet sometimes freezes.but I would tell other people and let them know the company has good internet.
Hi Peter, Thank you for your positive review and your recommendation to others. We're very glad that you have found our service to be up to the mark.
When I acquired Telcan internet for my home I was concerned the service wouldn't be good enough for a rural location. I was and am glad I made that choice. FIRST, the internet service is excellent. Multiple devices all running without loading any problems, even at peek usage times. There was only ONE time their was a service interruption since my service was installed over 4 months ago and that was because of a ROGERS nationwide outage. SECOND, the price is below other providers for 500mbps, so for my family, Telcan provides excellent internet service.
Tip for consumers:
I placed the modem above the floor and not behind objects that interfere with the signal such as behind a television or glass.
Products used:
500mbps
Thank you for giving us a shot, Lorenzo! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Thank you for taking the time to leave such an amazing review, Theresa! We're very glad that you have found our service to be excellent.