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Telcan has a rating of 4.01 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Telcan most frequently mention customer service. Telcan ranks 38th among Internet Service Provider sites.
This company responds to reviews on average within 8 days
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
I joined telcan in agreement that they will not increase the price for two years. After 6 months they increased my internet by $7! When I talked to them why did this that, they claim that the main internet provider (Bell) increased the price and they were forced to increase my internet price as well. This doesn't make sense at all. This is bad business and it is scam. Other than that they internet is solid and customer service is reachable. My advise don't do business with pre paid internet services who but internet service from big companies and sell it to customers. Because they will not respect their agreement just like Telcan did to me. Avoid telcan
I have been with Telcan for some time now and as of recent have been in search of plans that better suit my budget given the stress higher food and energy costs. To be fair, I did reach out to Telcan and asked if they offered loyalty plans for long term customer? My answer was a flat out "No"!. I would have given them a 5 star but feel that customer loyalty is important to my as I am loyal to a fault when I find a company with few faults. Sure they could do better with more updated equipment offerings and their customer service has its issues but overall deserve 4 stars.
Love that I'm kept up-to-date through text and email. Setting up the internet was a breeze. We got the most basic plan, which is great for your average use, but sometimes lags during video calls.
Thank you so much for being our loyal customer, Jade. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
The internet works fast enough, but I get about 3-5 brief outages per week. They last about 2 minutes each, but annoying when on live video calls
Thank you Julian for taking the time to write such an insightful positive review of our company, we offer 24/7 customer support, so please feel free to contact us if any service interruptions occur. Using your feedback, we will be able to improve our services to ensure our clients have an exceptional experience in the future.
It's a little bit weak it's not working good and we are not satisfied of the work please improve it thanks
We appreciate you being a loyal customer, Nisar, and we would be delighted to assist you further with the issues you are experiencing, request you to please contact our 24/7 support team for further assistance, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
Good services we always use your internet but your device range is not good after second room no signal
We appreciate you being a loyal customer, Abdul, and we would be delighted to assist you further with your Modem range issue. Please contact our 24/7 support team for further assistance, Thank you!
I really enjoy my internet service with Telecan, one & two times since I have it, it went crazy, cutting off my internet temporarily, but apart from that it is great, thank you Telecan.
Thank you for your feedback, Winnie! At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption.
It is a good service I have recommended it to my friends, I will not change it
Thank you so much for being our loyal customer and taking time to leave such a great review, Patricia! We are pleased to hear that our service exceeded your expectations and appreciate you recommending our services to others.
Straight in business talking and good in service Nice Internet service to switch to and enjoin to chat and loading.
Thank you for your positive feedback, Huu!
Fast most of the time. Once in awhile it lags. But overall excellent service
Thank you for your review, John! Please get in touch with our 24/7 support team to sort out the lag issues.
Great service when it works, but it seems that every month there is a service disruption, with no service. I also wish I could change my payment date, but they won't allow it even with a prorated payment.
Thank you, Rebecca! For taking the time to write such a well-thought-out positive review of our company, there are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions, and we can't change the billing date as it is set by an automated system as per your Internet activation date. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
For the most my service is satisfactory little glitches have been inconvient and caused delays in my training experiances but overall good service
Thank you Brenda for taking the time to write such an insightful positive review of our company, we offer 24/7 customer support, so please feel free to contact us if any service interruptions occur. Using your feedback, we will be able to improve our services to ensure our clients have an exceptional experience in the future.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Hello Tim! Thank you for sharing your feedback with us. We sincerely apologize if our response regarding loyalty plans did not meet your expectations. At Telcan, we highly value our long-term customers and strive to provide top-notch internet services. We understand the importance of customer loyalty and are committed to continuously improving our offerings. We appreciate your feedback regarding our equipment offerings and customer service, and we will take your comments into consideration as we work to enhance our services. If you have any further concerns or would like to discuss your plan options, please do not hesitate to reach out to us. Your satisfaction is important to us, and we look forward to serving you better in the future.