• Teespring

Teespring

Overview

Teespring has a rating of 2.68 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 18th among Ecommerce Tools sites.

  • Service
    211
  • Value
    212
  • Shipping
    207
  • Returns
    132
  • Quality
    195

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 8.9%
Positive
5
Neutral
0
Negative
51
260
See all photos

What reviewers want you to know

Positive highlights

  • Tee shirt was slightly on the small size and is a very tight fit.
  • I have bought several items from Tee Spring and have never been disappointed with them.

Critical highlights

  • Customer service insults their customers and tries to make them feel at fault when they are in the wrong!
  • There is also no phone number to reach and contact an actual person.
How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“Sent shoddy merchandise and then never gave a refund”

Carrie B.
1/27/24

I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.

Reviews (2,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (460) phone number (38) delivery date (34) tee shirt (79) tee spring (39)
Thumbnail of user carrieb670
1 review
0 helpful votes
January 27th, 2024

I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing your feedback and we're sincerely sorry for the delay in response. Please feel free to head over to our site to be connected with an agent via live chat for faster assistance. You may also find our form here https://support.spri.ng/form/fan-contact/?utm_source=faq to be connected with an agent as we are always happy to investigate any issues that may arise.
We look forward to resolving this for you soon!

Thumbnail of user tims1949
2 reviews
0 helpful votes
December 7th, 2023

Ordered a Hocking Hills T Shirt off their Spring website and they couldn't print it right 3 times. They are beyond incompetent. Then, even though the issue was never resolved, they just decided to ignore my further request for help. Avoid at all costs.

Tip for consumers:
They’re absolutely awful. Avoid at all costs.

Products used:
A Hocking Hills T Shirt that was never correctly printed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate your bringing this to our attention. Our fan experience team strives to provide exceptional customer support and were always happy to provide a resolution that works best for you.
Please feel free to contact us direct via email at fanhelp@spri.ng with photos so we can escalate to the appropriate department. We hope to resolve this for you soon!

Thumbnail of user erikb429
1 review
0 helpful votes
January 17th, 2024

I have made designs about Mexican culture. And nothing on the designs have been copyrighted. However, every single time I make the design and launch the listing within 1/2 an hour, my listing is removed. It makes me wonder if Teespring has something against Mexico or Mexicans... food for thought. I'm currently looking for another site that doesn't have these biases

Products used:
Hoodie / Sweatshirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our creator experience team is always happy to investigate the issue and provide some clarification on the situation. Please feel free to contact them directly via email at creatorhelp@spri.ng with your account information so they can assist further.
We hope to hear from you soon!

Thumbnail of user kelsayh
1 review
0 helpful votes
February 16th, 2024

This company is a terrible company. I designed this for the loss of my brother and my sister in law got this version instead. Left is what I designed and right is what she got, remind you I lost my brother in a mass shooting. This was made in memory of him. How as a printing technician are you going to print the WRONG design and then say " eh, that's good enough" You had ONE JOB! She ordered five garments and ALL of them came out different. When my BF called, he basically was told to bleeping bad. What good customer service. ZERO STARS, DO NOT RECOMMEND.

Tip for consumers:
Zero stars

Products used:
Tshirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and were deeply sorry for any trouble this may have caused. Our fan experience team is always happy to investigate should any issues arise. Please contact them with these photos and order number directly via email at fanhelp@spri.ng.
We look forward to resolving this for you soon!

Thumbnail of user plntryjewelry
1 review
0 helpful votes
January 10th, 2024

I am a vendor and used to use TeeSpring, I currenlty (today actually) recieved three designs from them that I was going to send out to my customers. One of them had a knife cut through the middle of the design, another had a yellow stain on the collar and the third one was actually surpringly fine. They also stole money from me when I was at checkout, saying that my discoutn code worked but then charged me the full amount anyway.
THIS SITE SUCKS DO EVERYTHING IN YOUR POWER TO STAY AWAY FROM TEESPRING!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and we truly apologize for any inconvenience this has caused. Our fan experience team is always happy to offer a resolution should any issues arise. They can be contacted directly via email at fanhelp@spri.ng please be sure to include your order information as well.
We hope to hear from you soon and get this resolved as quickly as possible.

Thumbnail of user randals75
1 review
6 helpful votes
August 17th, 2023

We spent considerable time creating a store and product. All products use the same logo which we are authorized to use. Randomly, about once a week, Teespring just goes out and deletes our products with NO EXPLANATION and sends a poorly written email that simply states we're violating their policies. WTF? These people have no idea what they are doing --- don't waste your time. Additionally, all of their products are at the lowest end of the quality scale. Junk products being hucked by incompetent people.

Service
Value
Shipping
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. If for any reason your listings were removed in error, please contact policy@spri.ng with your account information as well as the product that was disabled. We appreciate your understanding and look forward to hearing from you soon.

Thumbnail of user rachelew3
1 review
0 helpful votes
January 9th, 2024

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephd19
1 review
2 helpful votes
December 14th, 2019

A special order product I received was not working properly so I started a claim - the item was supposed to have been replaced after another run was produced - unfortunately, the replacement never came, and by the time I remembered I was supposed to get a replacement I emailed again, and got no response... I stared a second claim and Ruel took great care of me... sadly, the item I wanted was out of production! I was able to order anything else off the site at the same price, but I was disappointed my first claim fell thru the cracks.

Thumbnail of user mcdermottnate
1 review
4 helpful votes
July 30th, 2023
Verified purchase

Ordered two items for my nephew from a creator he likes on YouTube. Both items where suppose to ship in about 3 weeks. Recieved the one item three months later after sending emails asking for the items. Now its four months later and still nothing on the second item. I could have found someone at the local farmers market that could have made these items in bulk by now. At least they take your money quickly.

Tip for consumers:
That they where a total rip off

Products used:
Bought socks and a die cut sticker. Never received the socks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback. We truly apologize for any trouble caused by the delay. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!

Thumbnail of user yaserk3
1 review
3 helpful votes
May 6th, 2020
• Updated review

They have shipped my Item and have refunded the shipping fee I believe. If it arrives when it says it does ill be satisfied.

Still Waiting
April 27th, 2020
• Previous review

I ordered 1 sweatshirt a month ago it's been printing for a month now. If I don't receive my order in the next couple of days I'm never going to order from this place again.

Thumbnail of user jl875
1 review
2 helpful votes
May 7th, 2023
Verified purchase

Absolute scam. Ordered a print months ago, and it was still "In production" on the last day of the estimated delivery window. From order to delivery was supposed to take 6 weeks. Contacted customer services, and they offered a one-time replacement instead of a refund. Figured let's give it a shot, but the same "In production" nonsense for 6 weeks. Wasted time and money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're so sorry to hear you still have not received your order. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution that works best for you. Please contact us directly via email at fanhelp@spri.ng or through live chat for further assistance. We hope to resolve this for you soon.

Thumbnail of user anthonys968
1 review
0 helpful votes
May 13th, 2020

I wrote an email and nobody has replied back. I ordered a extra large for a woman size and it looks like it's a small in a kids size

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for the long wait and thank you for the order information! We have sent a Private Message to further assist. Thank you.

Thumbnail of user stevenh2064
1 review
1 helpful vote
February 1st, 2023

I spent hours creating shirt designs, sweaters, and even stickers. I was trying to sell merch to customers that wanted to support my company. When a customer actually bought something it never arrived, I had to pay out of pocket to my customer and apologize about the situation. I then tried ordering a bunch of samples to see what the issue is and the same thing happened. I spent over $150 ordering a sample and nothing, tried reaching out and no contact all. Do not make the same mistake I did.

Tip for consumers:
Do not waste your time with these people.

Products used:
never received anything

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback. We truly apologize for any trouble caused by the delay. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to resolve this for you soon!

Thumbnail of user melissam1164
1 review
4 helpful votes
June 23rd, 2020

Absolute worst quality of print on a tshirt. What was received was nothing to what was online... 100% satisfaction is bs from this company no one from the company has responded at all had to contact bank for chargeback. DO NOT purchase from them!

Thumbnail of user billv247
1 review
3 helpful votes
December 17th, 2020

Today I am unable to size a design once placed on a t-shirt. Worked yesterday. Customer service takes days to respond to CHAT! Fuggetabout talking to an actual person. Also, I cannot add two designs on the same style garment, and total listings are limited. Finally, just received my first sample with printing on the back and the shirt sticks to my leather chair. What's that about. I love the layout of the store (adding items in a desired order is a real chore) but am, overall, too disappointed to continue with the service. Pity

Thumbnail of user skuba2937
1 review
0 helpful votes
July 18th, 2023

Tee spring seems to have cut its customer service staff. Issues take a long time to be resolved, as a Creator I would place spot orders for giveaways, and if it actually got made the orders would be wrong ie. Wrong color shirt size and blurry.
I have had other people contact me saying they received the more than they ordered or double orders and I would have to just say keep it as a give since they where not charged.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and we truly apologize for any hassle this may have been. Our fan experience team is happy to investigate any issues that may arise. Please contact us via email at fanhelp@spri.ng with your order information so we can provide a resolution that works best for you.
We look forward to resolving this for you soon.

Thumbnail of user monnam1
1 review
5 helpful votes
August 14th, 2020

I ordered a shirt and the printing cracked and disintegrated when I washed it. I washed the black shirt, gentle cycle, with cold water. Never again

Tip for consumers:
Don't buy

Products used:
I purchased a Tee Shirt

Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to see that your Tee was damaged in the wash and we are happy to offer a resolution! Our Team has sent a private message so that we can further assist.

Thumbnail of user peterb2572
1 review
1 helpful vote
February 19th, 2023
Verified purchase

I ordered a Tshirt through Spring Fan Apparel in early January, it's now February 19th and still no shirt. Customer service says they have yet to hear back regarding my cancellation, and it's been over a month. Complete scam. Don't purchase anything from this company.

Look below at the date of my purchase. Me asking for a refund on February 19th and still no luck. Absolute joke

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and we truly apologize for any trouble this delay may have caused. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution in the meantime. Please feel free to send them a follow up email at fanhelp@spri.ng so we can get this resolved for you as quickly as possible.

Thumbnail of user rachellaj
1 review
2 helpful votes
October 23rd, 2020

I ordered a tshirt on Oct 4 and still haven't received it. The tshirt says in October we wear pink... here it is the 23 and NO tshirt. I may get to wear it 1 time if I'm lucky! Way over priced and very dissatisfied that you cant call them and talk to someone. Will not be a returning customer.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

If a custom printed item arrives after the estimated delivery time frame, we are always happy to offer a resolution! Our Team has sent a Private Message to obtain the details of your order and we appreciate your patience.

Thumbnail of user lianb1
1 review
0 helpful votes
January 8th, 2018

I ordered product for a Christmas present the printed colours were different from what I ordered was meant to have yellow and white writing instead we just got white writing didn't mention how much delivery was going to cost until after I paid for it and then delivery took a while the expected delivery date window changed from original one not overly happy with that

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any delay and that your item was not printed correctly! We would be happy to assist you, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user fitzcan11
1 review
3 helpful votes
September 3rd, 2023

It would be nice if we, the customer, could decide for ourselves if the images or words on products are offensive. Some of us are not offended by the words "GOD's Army" and would like to purchase shirts with this sentiment. I see other sentiments available for purchase that I find offensive and would never consider purchasing but don't argue with your right to sell them. STOP CENSORING with arbitrary definitions of what promotes violence. You've lost my business.

Service
Quality
Thumbnail of user christinalturner67
1 review
0 helpful votes
October 24th, 2023

HORRIBLE HORRIBLE HORRIBLE Customer Service! I began reaching out to "spring" about a typo in my description on my merch site September 12,2023 and Maria answered via their Zendesk. I continued to ask about "How to correct the typo in my description" throughout September. After several emails. Finally! I get a response from Maria asking me to send screen shot of what I was referring to. I did. Nothing. Radio silence. I sent out another email to Maria trying to figure out why is it taking more than a month to get the issue resolved. I was responded with send the link to my store. I did. Another two weeks went by without a solution. I began sending emails where I thought I would get some assistance to rectify something so minor. No. On October 19,2023 I requested for the cancellation of my site and to disengage completely from the Spring platform. Guess what? An immediate response to cancel my account. The Spring company customer service is the worse. My store never launched. I have been gravely inconvenienced getting my merch store up and running to begin raising money for soon to be college students. Never again

Products used:
SPRING MERCH PLATFORM

Service
Value
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.

Thumbnail of user christieg34
1 review
2 helpful votes
April 27th, 2020

Ordered a hoodie on 3/21 as an Easter gift. Estimated to arrive between 4/3 and 4/7. I kept checking on the status and it hadn't even gone to print. I used the online chat and they told me a new estimated delivery date of 4/15. After Easter, but with the pandemic, I'm an understanding person, so whatever. It's now 4/27 and I still don't have it. It supposedly shipped and arrived in the US six days ago. I used the online chat but they won't / can't tell me anything about where the item is or when it will be delivered. I haven't yet started the process of a refund from my credit card, but I'm about a week away from that. I understand the extenuating circumstances we're all living in, but I'm tired of lies upon lies.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that your order was delayed in transit and we have sent a private message to further assist. Thank you.

Thumbnail of user lisaj765
1 review
0 helpful votes
August 26th, 2020

First of all, I created a store but after a week or so, my storefront and listings completely disappeared. However, the customer's page is still available. I e-mailed customer service but never got a response to my problem. Second, I purchased a shirt and washed it on the delicate cycle and all of the letters washed off!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration and our Team is always happy to assist. We have sent a Private Message to request additional details and we appreciate your patience!

Thumbnail of user escaping2021
1 review
0 helpful votes
September 9th, 2023

Twice so far in the month I have had a Teespring store I have had completely legal and uncontroversial designs removed over concerns about copyright issues-I think. All they do is say we have removed your design, and read this link (which doesn't work, btw) to "try and understand why." In both cases, I put EXACTLY the same design on Etsy, Teepublic, Redbubble and Zazzle in addition to Teespring, and in both cases Teespring was the ONLY one with a problem. It was some art that I got from Creative Fabrica that I pay for, and I even altered it. It is a waste of time to put any designs in my store when I have to deal with my totally legal, uncontroversial designs get removed WITHOUT discussion, incorrectly. I filed a counter-something or other over it, but if they screw me again, I will go elsewhere. Irritating waste of time.

Tip for consumers:
My problem comes from the perspective of someone trying to sell designs so I don't know much about the other stuff.

Service

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 9 days
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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2.7
2,165 reviews
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