Ted Baker

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.

Impossible return in Canada. Always login error on their website return portal. And in store return is not allowed for online purchases.

I bought something online came damaged wrong size I'm trying to get hold of them. Nobody answers. The phone. Emails are not replied. This is a horrible online service for Canadian buyers. You can return to their store because it's purchased online and Canadian buyers cannot return at the store. That's horrible.

I have been waiting for my order to process and ship for a month now and have reached out to Ted baker via email and phone OVER 10 TIMES! They don't respond to emails and they leave you on hold for extended periods of time just to not pickup and say "we aren't available now, goodbye." I have NEVER had this poor of an experience in my life. Every time I DO actually, by some miracle, get ahold of someone, they say they have no idea what's going on and can't help. They are supposed to be a luxury brand? I'm absolutely dumbfounded. This is a complete and utter scam. Do not order from them. I will be filing a complaint with the better business bureau. I have no faith whatsoever I will actually receive this product and am thoroughly disappointed in the service. Their site says a max of 3-6 days to receive your product with maybe an additional 1-3 days given the holidays…it's been a month. They said it's in stock and ready to ship but they have no clue why it's not shipping and can't/wont do anything about it. I'm blown away.

Customer service representative@ US ted baker ( *******681 was terribly disappointing. Not knowledgeable and didn't know how to help (or speak well with a customer). She just kept repeating the same sentence and it was obvious that she had no clue about her work. Also tried hard to speak with a British accent. I wanted to cancel my order and she said she is unable to cancel or give any information on my order. I just need to wait around, weeks, months ( or longer) until it gets delivered. So strange. Love the brand but probably the last time I am shopping with them.

The confirmation e-mails all have a customer service help button yielding a noreply e-mail address. Calling their customer support phone number gets a message that they're not answering their phones - try e-mailing. E-mailing *******@tedbaker.us quickly yields an autoreply, but nobody ever contacts me (it's been 5 working days, now). The online returns portal fails login, using the information provided to me in the order confirmation, and their policy doesn't allow the return to be made at a brick and mortar location where I'd be able to to speak directly with a human being. They take your money with ease but have no intention of allowing returns. Ted Baker is unethical. I'd rather have spent the half-grand on a British Airways ticket to London to piss on Ted's doorstep; Ted is a waste of Oxygen.

I placed an order for a coat from Ted Baker on October 20th, and today is November 23rd. Unfortunately, I have yet to receive my order, and for the initial 12 days, there was no available tracking information. After considerable effort, I managed to make contact, which was a challenging process in itself. During this contact, I was informed of a delay but was not given a specific timeline. The day after reaching out, there was some tracking movement indicating that the package was "out for delivery." However, this status persisted for five days. Upon contacting Ted Baker again and finally reaching someone by phone, I was informed that they had initiated an investigation to determine if the package was lost with UPS. Now, after an additional week of waiting, I have attempted to contact them again through both email and phone, but as of now, I have received no response. No one is available on phone line. Can't believe this is a premium brand. Never encountered this type of experience before. My two cents, Don't shop with them. No one picks up the phone and no reply from emails.

Purchased item online nov 21, not received yet, no respond from customer service regarding my enquiring. Very disappointed

Brand new Sneakers worn out after two hours of wear. Color started to pill off. White is showing itself under black paint.

I am so disappointed with TB online service. I bought a dress and a T-shirt but only received the dress. I tried calling several times, sent email several times re my missing T-shirt. No one ever responds to the calls, either on hold forever or it just hangs up automatically. Online enquire states it will be answered within 72 hours but over a week later, no one had reached out. Physical stores don't want anything to do with online purchases. I am beyond disappointed and will never buy any TB products again, which is unfortunate as I really like their designs and have many of their clothes.

Bought 2 rather expensive Ted Baker T shirts last summer around May time. (Pre take over). The shirts were FANTASTIC quality and the fit was great. Went to buy 3 T shirts yesterday which have arrived today as I paid for express delivery (going away). All i can say is WHAT THE F*CK has happened to the size and quality? Tees barely fit and are almost transparent they're so thin! What a total RIP OFF! We'r getting screwed over by yet ANOTHER Corporate buy out! All in the name of the mighty Dollar! WILL NOT BUY FROM TB EVER AGAIN! :/ I've bought better quality from a local Market! UTTER CRAP! :/

I purchased 3 items online on 8/11/2022 and paid for next day delivery. 2 items were cancelled by Ted Baker by the same evening, with 1 item due for delivery. This item did not arrive. I have emailed customer service everyday for 10 days now asking for a refund. Ted Baker do respond, but so far keep blaming the carrier Evri. I have tried to explain my transaction was with Ted Baker not Evri but they say there is nothing they can do! I have seen lots of reviews with similar issues, the chat agent told me the website stock is about a day behind when you order, so on some occasions orders are cancelled.
I'm having to dispute the transaction through my bank now.
I would suggest if you like Ted Baker clothing go to the shop if absolutely possible the experience I've had online is really poor.
I can only see this getting worse as Christmas approaches.

I ordered a pair of gloves online, last week, and I paid an extra fee to receive it today, on Monday 7th November as tomorrow is a friend's birthday. It is now 20:28 so I think it is reasonable to assume that my order will not be delivered today... How disappointing. And I paid extra to get special delivery, on a specific day as specified on the website.

Disappointing and poor service from a luxury brand like Ted Baker. Will never buy again.

Last time (about 6 months ago), I ordered about 3-4 pairs of shoes. Was excited them. They came and realized the shoes were at least half to a whole size bigger. I tried to make a return, but their online return process didn't work. So be warned. You need to order what what want and need the first time, since they don't have a return process (even though it looks like they do). Now I know to order one size smaller than what I normally wear in the US (I usually wear US 9, so I will need to order a US 8 from Ted Baker).

I have only shopped with TB online on a couple of occasions and am disappointed with the service. It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. I've asked to cancel the order but they've advised it has been dispatched but they cannot advise when it will actually arrive. Having read other reviews this isn't an isolated incident and apparently their online service is usually this bad with some items never being received - would avoid ordering online if you can - awful service

I cannot believe such a reputable brand has such a horrendous online experience. I called TB store on 5th ave and the manager told me she herself has had issues and suggested to clients to call their credit card companies and file formal complaints. 4 months and still waiting for a refund for a returned coat. Who is running the online business?

The worst kind of online shopping experience so far. I have ordered a dress. This dress never came and after 1 month of no news I called to ask them about the dress they said that there was a shipping problem. They advised me to reorder the dress, however the dress was no longer in stock online. This has been such a waste of my time. DO not recommend for international shipping.

Bought shoes in June. Wore them for 2 months and they have completely fallen apart. When I contacted the shop for refund they said the shoes look quite worn so they can't do anything about it. Basically admitted it's fine for their "made in china" crap sold for 85 quid a pair to fall apart. Stay away!

I am very disappointed with Ted Baker Customer Service. I received the wrong size and tried to reach someone to obtain Return Mailing Label. I haven't been able to reach someone on the phone, but received response email that I couldn't exchange the item and needed to return item for refund. However, I cannot get anyone to provide a Mailing label or Mailing address. This is unacceptable, as it was their fault they sent me the wrong size.

Placed an order *******, asked for it, turns out they delivered it inside the bin …. Which obviously has been emptied since. They refuse the refund or resend. They need to sort it out with the courier and I have to wait whilst they sort why the item is delivered in an unsafe location…. Might as well have put £77 in the bin. Won't be dealing with Ted Baker - scammers again.

Very disappointed with Ted Baker.
I contacted the team to enquire about packaging prior to purchasing an item to gift.
I was advised throughout my conversation that it would be sent in a branded box just perfect for me to gift wrap.
However the item arrived in a bag that was wet in places and looked like it had been trampled on. The item inside the bag was housed in a pollybag which was opened and torn and the item had been jammed inside the bag! Definitely not a nice look and a disgusting way to treat a customer.
I rang to ask if this could be rectified & sent 2 emails ie at least to send out a replacement poly bag so I could repack it but to no avail.
The Ted Team were very uninterested and do not follow through or rectify incorrect information given from the onset.

I ordered a dress from TedBaker.com on 7/9/21. It was a size too small. I requested and exchange and sent the original purchase back, which was received at their facility on 7/19/21. I have received NO communication regarding my return or my exchange since then, despite countless calls and emails to customer service. It has now been 27 days since my original purchase and 17 days since they received my return.

I have never seen any clothing customers service that is worse than Ted Baker.
First off, I shop from online, and paid the full price, then they lost my package... and took 3 weeks to get me refund, and another 2 weeks for the new item I purchased to arrive. Then because I already have another dress, so I decided to return it. I went to store, and they said oh no we don't accept returns here. I was like wtf? But truth is they don't accept Karlan payment, but I didn't purchase it with the payment plan. Wtf? Literally. And they never apologize for what they have done. Basically it took me more than 2 months to actually get my money back. Horrible clothing brand!