TechLighting

This company has some of the neatest ideas and designs available today. Bought some to outfit our new house and it looked great. When it comes to reliability they tend to swing to the opposite end of the pendulum. The first light failed after a year and the second one followed suite months later. We at out own expense replaced the lamps, that did not work. Then we replaced the ballasts, that did not work. Then we replaced the dimmer, and of course that was not it either. Then we swapped it all out for LED parts, including the lamps, ballasts, dimmer. Well they still don't work. Turns out it is a faulty fixture(s). Repair or replacement parts are non existent. When you talk to the tech people they tell you to go to the dealers. But the dealers say buy a different product. Was told the new design would be available in two months. Two months later, check and no product. Call Tech lighting and "they will be available in two months" Two months later, check and no product. Call Tech lighting and "they will be available in two months" Well it has been over to two years, these lights have not worked. I call again to Tech lighting and this time I quote "Unfortunately, we are only the manufacture and do not deal direct with the public. Some of our showrooms do not stock items but will be happy to place a order for you for the items that you are currently needed. This item is currently on back order and this will not be available till after 6/28 due to this item coming in complete from overseas." Well two years is quite long enough. And the frustration of Dealing with Tech Lighting. They give you a list of places to shop and non have their product. They clearly do not care for their consumer's who bought their products in the first place. I think the shops are just as frustrated and they certainly are tired of seeing me, asking are they available yet? I am now going to take their advice and purchase another product.