• TeamViewer

TeamViewer

Overview

TeamViewer has a rating of 1.27 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeamViewer most frequently mention customer service, credit card, and year subscription problems. TeamViewer ranks 10th among Remote Desktop sites.

  • Service
    53
  • Value
    52
  • Shipping
    29
  • Returns
    42
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The product was ok but customer service is the worst.
  • But found out that Team Viewer had "automatically" charged me for a second year.
How would you rate TeamViewer?
Top Positive Review

“Really?”

Rob I.
4/22/23

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests

Top Critical Review

“Buyer Beware!”

Cinnamon S.
1/5/24

Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.

Reviews (166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29) team viewer (17)
Thumbnail of user deirdred31
2 reviews
0 helpful votes
February 28th, 2021

TeamViewer works really well for me! I've been using TeamViewer for nearly five years, and I find it very user friendly, highly functional, and low footprint on my desktop. If all else fails, I'll read the manual (as with any software tool), and I don't have to do that much with TeamViewer; it's quite intuitive and easy to navigate.

Tip for consumers:
It's easy to download and install, therefore no shipping charges.

Products used:
TeamViewer

Value
Shipping
Quality
Thumbnail of user erich1558
3 reviews
2 helpful votes
October 13th, 2021

I've been using this service a while and really glad that I found them once. Their service helps me to work on my home computer while I'm gone and it's funny but I can help my mom with her computer thanks to them

Service
Value
Quality
Thumbnail of user dasuniw
1 review
1 helpful vote
December 14th, 2019

TeamViewer helped me a lot with desktop sharing. I have been using TeamViewer for years now and it helped me a lot

Thumbnail of user jordans64
3 reviews
0 helpful votes
December 16th, 2016

A perfect app for me to manage my devices. As fore me - no need to purchase it, as a regular user I get all the functions via free version.

Thumbnail of user jsia
1 review
1 helpful vote
June 3rd, 2019

TeamViewer requires very expensive fees and costs $599 for every year. And when I was looking for an alternative, I found "hideasoft remote desktop", which costs $50 for a lifetime and is more powerful than TeamViewer. It can connect up to 1000 terminals and can support video conferencing. I think this is the only real alternative to TeamViewer.
https://order.shareit.com/product?vendorid=*******&productid=*******&locale=en_US&currency=EUR&currencies=ALL

Thumbnail of user skyk
58 reviews
312 helpful votes
April 13th, 2010

Lovely freeware software. Its extremely useful when you want to explain something to a friend, fix a problem on a remote computer... etc. Its beats most of the commercial products out there and has portable version as well.

Thumbnail of user millyw
4 reviews
9 helpful votes
May 13th, 2010
Thumbnail of user bobbyk
83 reviews
373 helpful votes
June 17th, 2008

Best remote desktop software on the market - This is what I use for my remote desktop control. You can try it free for personal use as well. They do have other featuers such as chat for more professional use, such as showing people demos over the web.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Connect to remote computers, provide remote support, and collaborate online with TeamViewer, the world leader in remote desktop access and support.

Company Representative

Thumbnail of user karap18
Kara P.
Typically does not respond to reviews

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