• TeamViewer

TeamViewer

Overview

TeamViewer has a rating of 1.27 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeamViewer most frequently mention customer service, credit card, and year subscription problems. TeamViewer ranks 10th among Remote Desktop sites.

  • Service
    53
  • Value
    52
  • Shipping
    29
  • Returns
    42
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
12
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The product was ok but customer service is the worst.
  • But found out that Team Viewer had "automatically" charged me for a second year.
How would you rate TeamViewer?
Top Positive Review

“Really?”

Rob I.
4/22/23

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests

Top Critical Review

“Buyer Beware!”

Cinnamon S.
1/5/24

Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.

Reviews (166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29) team viewer (17)
Thumbnail of user robi128
1 review
0 helpful votes
April 22nd, 2023

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests

Service
Value
Shipping
Returns
Quality
Thumbnail of user qamara5
6 reviews
19 helpful votes
February 19th, 2022

TeamViewer is a good option while working like a team or from a distance. It provides basic function of screen sharing and data transfer from one place to the other place. You may share data from PC, Laptop or a smartphone, it equally works on these all devices. While transfering big files, it shows some difficulty and u may only work with internet connectivity.

Service
Value
Quality
Thumbnail of user menschj
2 reviews
2 helpful votes
August 25th, 2021

This tool is great, TeamViewer enable me to easily access my computer from anywhere and it works very well on my android phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulwf
3 reviews
10 helpful votes
October 1st, 2014

This software is awesome. Sometimes i stop to think how this work. I use teamviewer for maintain my worker. This a great discover.

Thumbnail of user ricardoc20
3 reviews
6 helpful votes
October 2nd, 2014

I have used teamviewer on my PC for several years. I am happy they made and aneroid app, and it even works well. With a bit of time on it controls will be second nature. Only thing I saw so far was it does not zoom out far enough, but that is not a show stopper.

Thumbnail of user davidk102
4 reviews
10 helpful votes
October 2nd, 2014

The file transfer feature is great. But desktop control stutters a lot. Team Viewer is faster and smoother, but doesn't work outside my home network without disabling my firewall. Team Viewer works away from home, even with my firewall up. So it's a trade-off and neither is glitch free. I do like Team Viewer but only use it away from home since it's more reliable. Just wish it snappier with the desktop control. If not for that, hands-down I'd keep it instead of Splashtop. Nice features, like session recording and online interface and account. Free for personal use. Splashtop has an annual fee for the same features.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Connect to remote computers, provide remote support, and collaborate online with TeamViewer, the world leader in remote desktop access and support.

Company Representative

Thumbnail of user karap18
Kara P.
Typically does not respond to reviews

How do I know I can trust these reviews about TeamViewer?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TeamViewer?