TeamViewer has a rating of 1.27 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeamViewer most frequently mention customer service, credit card, and year subscription problems. TeamViewer ranks 10th among Remote Desktop sites.
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I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests
Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.
I used the free version of Team Viewer but ultimately needed to purchase the paid version. Happened to be out of town, and my account was flagged as "commercial". So, being between the proverbial "rock and a hard place", I purchased an annual license. Coming to the end of the year, I found another program that met my needs for 10% of the price. But found out that Team Viewer had "automatically" charged me for a second year. When I contacted them, the emailed back that I had failed to cancel a month before the contract ended, and so was out the money.:>( "Read the fine print", they said! So... I would say that Team Viewer is a good program, but has more features than I need, and costs more than I can afford. Getting in touch with them by phone is unreasonably difficult if not well nigh impossible. SO WATCH OUT!
If someone from Team Viewer would happen to read this, my name is Jim Siegrist. And I will be very glad to add to this review that you do offer refunds in situations such as mine, if you would offer to refund.
Tip for consumers:
Read the fine print; ask questions before giving a credit card number or Pay Pal payment. SplashTop is one program that is quite serviceable for personal use computer to computer at about $60 per year. (There are other good programs in addition to Splashtop, I understand.) I think Team Viewer would be a good fit for someone who programs or repairs software remotely on a routine basis. And it has many other features that I have not explored because I had no need to use those features.
Products used:
Only the Remote Unattended Access. They do have much more available for someone who routinely needs to access other computers on a routine basis. I only used it from one of my computers to a second of my computers.
I have been a corporate Team Viewer user with a paid annual subscription for over 4 years. All in all it is a pretty good tool. I do however question the leadership decision making as far as new wiz bang features vs. completing just basic functionality. I have been asking for an audio cue when a new customer requests a session for over 3 years. They provide an audio cue when a chat message comes in, and an email when a session is requested, but not a simple basic audio cue. When working with multiple machines and monitors, this is a critical but simple ask. Their stubbornness is troubling and diminishing my confidence in the product.
I love TeamViewer and used it for years to manage my own computers and my families as the families "free help desk". So naturally when the need arose at work I pushed for purchase of TeamViewer corporate. The cost was about $3k for 3 seats ( free version is unlimited). What I didn't realize was the pay version is more restricted than the free version. The verbiage is confusing and I thought I thought the 3 seat limit was accounts but its per connection. So if I connect to 3 machines on my account I have maxed out the limit and anyone else that tries to use it will get an error or if I try to connect to a 4th device I get an error. The pay version also does not support the free cell phone applications ( you must pay for this) and wreaks havoc on my personal account. I have two separate accounts, the one that has my grandma's laptop and the one that has the $10k servers for work. Because I use the same computer for both accounts I get those annoying "Commercial Use Suspected" warnings and eventually it goes into Restricted mode where I can only connect for a few minutes EVEN with the account I paid nearly $3k. What does TeamViewer support say? First of all they are super slow to respond, you will be luck to get a response within a few days, then they want the logs and that takes another 2 weeks to review for some reason. After that they said my use case was unique and not worth solving and I should just use two computers. REALLY? I should use two separate computers because your software that I paid a small can't have a flag added that separates the commercial from personal accounts?
Nice features, like session recording and online interface and account. Free for personal use. Splashtop has an annual fee for the same features.
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